Kimberly Black

**** * ******** *****

Apt ***

Boca Raton, FL 33496

ac70ut@r.postjobfree.com

954-***-****

SUMMARY

Motivated Property and Casualty Sales Producer with over 18 years of experience in sales. Customer- oriented team leader with expertise generating optimal satisfaction levels while building multi millions in profits via insurance premium and client generation. A proven Sales Agent driven to excel at various sales approaches and techniques which establish trusting relationships, productive communications and long-term partnerships. Accomplished in Insurance sales, marketing and customer service.

SKILLS

Superior communication skills

Strong organizational skills

Cross-selling and upselling

Energetic work attitude

Resolution-oriented

Effective team player

Customer service expert

Superb sales professional

Sales presentations

EXPERIENCE

Manager

Muskegon, MI

House of Parker/ Feb 2014 to Sep 2018

-Assist with maintaining Online Boutique in all aspects of retail of Men and Women's Clothing and Accessories.

-Partnered/Purchased Wholesale Clothing Collections and Accessories. Provided consistent marketing research to enable the company to maximize goals and consistently exceeding expectations.

-Maintained Website atmosphere and provided consistent updates to energize our base clientele.

-Provided and maintained all accounting aspects of the company, while maintaining inventory, including scheduling deliveries as well as coordinating returns.

-Addressed customer issues to ensure swift and successful resolutions.

Operations Manager/Insurance Sales

Detroit, MI

Clifford Black and Associates Allstate Insurance Agency/ Jul 1996 to Feb 2014

-Created the original Business plans including ultimate goal levels and strategies to meet those goals.

-Organized office financing including detailed data related to expenses for advertising, administrative, organizing floor plans and office set up, set up HR duties including creating office guidelines and job descriptions.

-Performed all Human Resource responsibilities related to the hiring of office personnel and staff.

-Spearheaded a "Sales Play-book" while using our "Mission" as a platform to enable staff to effectively "listen" to the clients needs while crafting an insurance needs based program/guide to assist the client in recognizing their own level of risk and the steps they needed to take in order to eliminate them

-Monitored clients' insurance coverages to ensure changing needs were met.

-Drove client retention by increasing savings opportunities and identifying premium discounts.

-Analyzed customer needs and then provided the best options, upselling products and services.

-Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

-Engaged customers and provided a high level of service by cultivating professional relations to ensure long-term profitable partnerships.

EDUCATION AND TRAINING

Bachelor of Arts: Legal Administration- Major, Paralegal Certification-Minor University of Detroit Mercy 1996

Detroit, MI

Completed professional development . I am licensed in the State of Michigan as a Property and Casualty Agent. Currently in the process of transferring my license to the State of Florida.

Current on all Continuing Education course work.

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