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Human Resources Manager

Houston, Texas, United States
December 20, 2018

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SHAKIM LITTLE 434-***-**** Houston, TX 77090

Human Resources Manager

Detail-oriented and results-focused Human Resources Professional with 8 years of experience managing full cycle recruitment, training/coaching initiatives and employee relations. Resourceful self-starter adept at interfacing with stakeholders and supporting leadership to maximize workflow and productivity. Meticulous employee advocate and interpersonal communicator that utilizes the open-door policy to sustain positive staff and management relations, while supporting a high-performance culture by balancing both the company and employee interests.

Education, Licensure & Memberships

Society for Human Resource Management – SHRM-SCP (ATT 1/2019)

Society for Human Resource Management – Professional Membership

Master of Science in Human Resource Management, Strayer University

Bachelor of Science in Psychology, Minor in Business Administration, Old Dominion University


Talent Acquisition Training & Development Leadership & Team Building Coaching Employee & Labor Relations Diversity & Inclusion Applicant Tracking Systems & HRIS Strategic Planning Performance Management Payroll & Benefits Administration Budget Management Employee Engagement

Professional Experience

Human Resources Manager Worldwide Flight Services Humble, TX 6/2018 – 8/2018

Oversee all HR functions for 650 + Union and Non- Union employees.

Managed the full cycle recruitment process while providing leadership to direct reports, 2 Administrative assistants and 2 Recruiters.

Implemented and spearheaded the 7 Steps of Recruiting (Requirements, Sourcing, Screening, Interviewing, Feedback/Decision, Offer, and Post-Offer).

Maintained recruitment information in HRIS/Applicant tracking system and generated metric reports.

Act as a trusted Business Partner by advising and providing guidance to managers on HR related issues, including recruitment, employee relations, employee discipline, career development and company policies.

Administer responses to Union Grievances and ensures company compliance with the Collective Bargaining Agreement (CBA).

Review benefits with employees and processes enrollment, cancellation or changes. Assist in the organization and communication of the annual open enrollment and election process.

Update, monitor and maintains eligible salary adjustments/increases based on three- and six-month and one-year evaluations.

Human Resources Manager Greater Lynchburg Transit Company Lynchburg, VA 12/2017 – 6/2018

Spearheaded and administered all HR functions for 130 Union and Non- Union employees.

Performed full cycle recruitment for key divisions of the company using HRIS/Applicant tracking systems.

Actively sourced through cold calling, internet searches, industry related network associations and job boards to provide managers a diverse pool of qualified candidates.

Provided leadership to the payroll technician, ensuring accurate time and attendance and compliance.

Acted as a trusted Business Partner by advising and providing guidance to managers on HR related issues, including recruitment, employee relations, employee discipline, career development and company policies.

Assisted the General Manager in negotiation of Labor Contracts.

Administered responses to Union Grievances and ensures company compliance with the Collective Bargaining Agreement (CBA).

Collaborated with the executive management to develop sourcing and staffing plans.

Managed, prepared and submitted OSHA reports and related forms for compliance.

Created and managed the annual benefits enrollment process, benefits orientation materials for employees.

Performed bi-weekly retirement account audits and reconciliations between insurance, payroll accounts and local providers.

Counseled employees on retirement and benefit information.

Processed and managed workers’ compensation and unemployment claims, leave of absence, short-term disability, long-term disability, FMLA and the return-to-work program.

Oversaw, administered and ensured compliance with the organizations Title VI, DOT Drug and Alcohol and EEO Programs.

Shakim Little – Page 2

Key Accomplishments:

Successfully implemented Kronos for 130 Employees, 8 Managers and 12 Supervisors.

Reduced employee complaints by 90% through the comprehensive training of the management team on proper documentation and tracking of employee performance.

Spearheaded training, targeting improved management competencies spanning leadership, communication, performance appraisal, and recognition.

Reduced employee grievance claims by updating and negotiating CBA.

Successfully implemented an Internship program collaborating with local Colleges and Universities.

Established an on-boarding and mentoring programs for new hires, reducing turnover by 40%.

Successfully created 20 queries for trend reports for hires and terminations each month to assist with succession planning.

Human Resources Generalist DSC Logistics and Supply Chain Management Colonial Heights, VA 2/2017-6/2017

Administered all HR activities for 2 warehouses and 350 Union and Non-Union employees with 3 shift operations.

Performed full life cycle recruitment efforts utilizing the applicant tracking system.

Administer responses to Union Grievances and ensures company compliance with the Collective Bargaining Agreement (CBA).

Strengthened traceability by managing confidential personnel and recruiting records.

Collaborated with HR Manager and employees to resolve employee relations issues and concerns.

Fostered and maintain effective working relationships with managers, employees, and team members.

Administered employee benefit programs, such as group insurance, life, medical and dental, and 401K.

Coordinated merit increases, promotions, with the HR Manager based on processes, utilizing JDE.

Coached managers and employees through transitioning into the DSC business structure including new policies, procedures, benefits, tools, and reporting structure.

Counseled managers during the annual performance cycle including performance management, succession planning and workforce forecasting.

Processed bi-weekly payroll utilizing ADP Workforce Now.

Screened candidates, coordinated interviews, extended offers of employment, conducted new-hire orientation and facilitated open enrollment for employee benefits.

Administered and scored pre-employment tests, and conducted employee background checks and pre-employment drug screens.

Key Accomplishments:

Created and implemented a temporary applicant tracking system utilizing Excel.

Successfully implemented a direct hire model which reduced recruitment costs.

Successfully recruited for warehouse roles in hiring event filling 26 vacancies in one day.

Human Resources Manager/Generalist New Images Healthcare Group Richmond, VA 1/2010-11/2016

Managed all HR functions for 5 locations including employee relations, compensation, benefits and payroll, policies, staffing, training and development. (Multi -site, multi-state)

Spearheaded the full cycle recruitment process; sourced diversified req load of technical, healthcare, and executive positions.

Supervised 5 direct reports (Admin Assistants), supporting 115 employees.

Counseled managers, supervisors, and employees on terminations, disciplinary actions, and performance issues with a focus on helping leaders develop and motivate top-performing teams.

Processed weekly payroll (SAP, Oracle, Bamboo HR) while managing time and attendance.

Managed retirement plans while ensuring positive vendor relations.

Trained and partnered with HR team on conducting benefits orientations.

Counsel employees on retirement and benefit information.

Managed the HR budget to support the organization’s strategic goals.

Conducted workplace investigations and maintained confidential records.

Key Accomplishments:

Successfully migrated HR software systems (Bamboo HR and Kronos), trained staff and employees on effective use.

Automated the recruiting and onboarding process.

Stimulated consistent performance appraisals, compensation, and succession planning through strategic renovation of job descriptions.

Developed a comprehensive three-year HR and staffing strategy.

Spearheaded the development of organizational salary grids decreasing payroll errors by 96% over 12 months.

Developed and implemented an effective employee recognition program.

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