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Customer Service Manager

Houston, Texas, United States
December 20, 2018

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Bonnie Suzzane Jones

Montgomery, Tx *****



A dedicated and goal-driven analyst with a proven ability to organize and communicate data, while maintaining the highest level of professionalism and customer service. Resourceful team player who excels at building trusting relationships with customers and colleagues. Extremely experienced in AFE/Budget Coordination, OPPM, Audits and Metrics. EXPERIENCE

Cost Tracking Assistant, Starcon International, Deer Park, Tx, 2016-2017

• Tracked quality and fabrication progression for multi billion dollar project. Prepared daily reports communicating status to all relevant parties.

• Received and catalogued daily piping isometric drawings from design group.

• Authored daily Requests for Quotes and distributed to appropriate fabrication vendors. Middle East Administrator, B&W Arabia, Jubail, Saudi Arabia, 2014-2016

• Coordinated with Saudi Arabian government to obtain VISA documentation for 70 contractors/month. Maintained all documentation in accordance with company and government policy. Managed all work/home rotations for employees, coordinating all travel.

• Oversaw foreign sponsor program, interviewing potential sponsors and corresponding as necessary

• Managed payroll for approx. 120 personnel and coordinated all lodging accommodations while on site

• Approved/disapproved submitted requisitions and purchase orders. Bill out to clients and tracked costs against estimates while maintaining budget requirements. Office Manager, Sooner Turnaround, Idabel, Ok 2000-2013

• Maintained personnel files, ensuring strict confidentiality requirements were exceeded.

• Conducted payroll for approx. 250 employees and oversaw company’s financial records, such as deposits and reconciled banking. Developed and maintained budgetary requirements.

• Organized all drawings, addendum’s and requisitions. Completed purchase orders for equipment and materials, ensuring all material was delivered to correct job locations.

• Ensured all travel arrangements were made for crew on site. Cost Control Analyst, PHIBRO Refining, Houston, Tx 1988-1999

• Analyzed production schedules and work orders in order to prioritize materials required.

• Developed budgets ensuring that materials, labor and equipment were used efficiently to meet production targets. Developed production tracking to ensure target goals were met.

• Oversaw staffing tables, coordinating with HR department to ensure staffing goals were maintained


• Computer Science, McClennan Community College, Waco, Tx

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