Alexus Nelson
ac70rh@r.postjobfree.com
(*****)
Direct: 404-***-****
OBJECTIVE
To obtain a position in a diverse organization, that offers the opportunity for potential growth and will allow me to use my extensive skills and knowledge to better serve customers HIGHLIGHTS OF QUALIFICATIONS
• Excellent analytical and problem solving skills.
• Outstanding ability to perform in high stress situations and adapt to change with no supervision.
• Strength in research, trending and creative issue resolution.
• Possess excellent oral and written communication skills to effectively respond to customers.
• Excellent organizational skills, with high attention to detail, which allows for optimal performance.
• Ability to adapt quickly and adhere to strict time constraints pursuant to achieving specified goals.
PROFESSIONAL EXPERIENCE
• Clerical and Data entry experience.
• Retail Store Management experience
• PC skills include Microsoft Word, Excel, Windows NT, and PowerPoint.
• File preparation and management
WORK HISTORY
Customer Service & Sales Rep
Avis, Budget Group
Jacksonville, Fl Airport
• Greeting Customers and potential customers.
• Maintaining good customer service skills. Excellent written and oral communication skills
• Working in a fast paced, dynamic environment
• Working with multitude of different people and personalities help assist customers with their vehicle rental to ensure a positive customer experience while also promoting our additional products and services
02/2018 - 09/2018
Administrative Rep I 09/2017-12/2017
FEMA Disaster Relief ‘Contract’ Amelia Island,
Fl
• Logged routine request for debris collection.
• Answered customer relief calls and prioritized request based upon emergency guidelines.
• Provider emergency contact information and resources for victims of Hurricane Irma. Nelson Page 2
LA FITNESS 02/2015 - 07/2015
Club Pride (Front Desk) & Child Care
Atlanta, Ga
• Greeted members, logged members sign-in into portal, answered calls, and helped to resolve customer situations.
• Multiple responsibilities such as handled cash, updated EFT payment accounts and processed membership fees.
• Childcare attendant; managed structured and safe environment while acting as- liaison for clients
AMERICAN APPAREL 04/2014 - 05/2017
Store Manager
Atlanta, Ga (Atlantic Station)
• Interviewing new candidates
• Motivating team to meet monthly goals
• preparing store schedules
• Managing stock room, received merchandise and shipping Department of Children & Families 09/2011 – 12/2012 OPS Economic & Self Sufficiency Specialist I
Jax, Fl
• Provided clerical, technical and administrative office support to Human Resource Department.
• Responded to onsite employee inquires via telephone.
• Triaged telephone calls and messages based on priority.
• Maintained active personnel records ensuring timely and accurate records management.
• Tracked and filed terminated employee records via data entry. Jimmy Jazz Clothing & Apparel 11/2011 - 05/2012
Sales Clerk Jax, Fl
• Exhibited exceptional customer service, team player mindset and exceptional cash- handling accuracy.
• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.
• Operated cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. assist with store stocking, floor-sets and opening/closing procedures
• Provided retail training for new front-line associates.
• Managed loss prevention, merchandising & stocking of Women’s apparel. Cold Stone 03/2011–12/2011
Cashier Jax, Fl
• Greeted and assisted customers with menu selections to ensure positive experience.
• Provided Hostess and Server services to customers in dining area.
• Accurately and efficiently completed all sales transactions and maintained proper cash totals during money transactions.
Nelson Page 3
EDUCATION
Jean Ribault High School High School Diploma 06/2012 Jacksonville Florida
Art Institute of Atlanta Decatur B.A. Fashion Design 2013-2017 Decatur, GA
References available upon request