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Customer Service Data Entry

Jacksonville, Florida, United States
December 20, 2018

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Alexus Nelson


Direct: 404-***-****


To obtain a position in a diverse organization, that offers the opportunity for potential growth and will allow me to use my extensive skills and knowledge to better serve customers HIGHLIGHTS OF QUALIFICATIONS

• Excellent analytical and problem solving skills.

• Outstanding ability to perform in high stress situations and adapt to change with no supervision.

• Strength in research, trending and creative issue resolution.

• Possess excellent oral and written communication skills to effectively respond to customers.

• Excellent organizational skills, with high attention to detail, which allows for optimal performance.

• Ability to adapt quickly and adhere to strict time constraints pursuant to achieving specified goals.


• Clerical and Data entry experience.

• Retail Store Management experience

• PC skills include Microsoft Word, Excel, Windows NT, and PowerPoint.

• File preparation and management


Customer Service & Sales Rep

Avis, Budget Group

Jacksonville, Fl Airport

• Greeting Customers and potential customers.

• Maintaining good customer service skills. Excellent written and oral communication skills

• Working in a fast paced, dynamic environment

• Working with multitude of different people and personalities help assist customers with their vehicle rental to ensure a positive customer experience while also promoting our additional products and services

02/2018 - 09/2018

Administrative Rep I 09/2017-12/2017

FEMA Disaster Relief ‘Contract’ Amelia Island,


• Logged routine request for debris collection.

• Answered customer relief calls and prioritized request based upon emergency guidelines.

• Provider emergency contact information and resources for victims of Hurricane Irma. Nelson Page 2

LA FITNESS 02/2015 - 07/2015

Club Pride (Front Desk) & Child Care

Atlanta, Ga

• Greeted members, logged members sign-in into portal, answered calls, and helped to resolve customer situations.

• Multiple responsibilities such as handled cash, updated EFT payment accounts and processed membership fees.

• Childcare attendant; managed structured and safe environment while acting as- liaison for clients

AMERICAN APPAREL 04/2014 - 05/2017

Store Manager

Atlanta, Ga (Atlantic Station)

• Interviewing new candidates

• Motivating team to meet monthly goals

• preparing store schedules

• Managing stock room, received merchandise and shipping Department of Children & Families 09/2011 – 12/2012 OPS Economic & Self Sufficiency Specialist I

Jax, Fl

• Provided clerical, technical and administrative office support to Human Resource Department.

• Responded to onsite employee inquires via telephone.

• Triaged telephone calls and messages based on priority.

• Maintained active personnel records ensuring timely and accurate records management.

• Tracked and filed terminated employee records via data entry. Jimmy Jazz Clothing & Apparel 11/2011 - 05/2012

Sales Clerk Jax, Fl

• Exhibited exceptional customer service, team player mindset and exceptional cash- handling accuracy.

• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.

• Operated cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. assist with store stocking, floor-sets and opening/closing procedures

• Provided retail training for new front-line associates.

• Managed loss prevention, merchandising & stocking of Women’s apparel. Cold Stone 03/2011–12/2011

Cashier Jax, Fl

• Greeted and assisted customers with menu selections to ensure positive experience.

• Provided Hostess and Server services to customers in dining area.

• Accurately and efficiently completed all sales transactions and maintained proper cash totals during money transactions.

Nelson Page 3


Jean Ribault High School High School Diploma 06/2012 Jacksonville Florida

Art Institute of Atlanta Decatur B.A. Fashion Design 2013-2017 Decatur, GA

References available upon request

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