Customer Service Care
Resume:
Sarah Olivari
PO Box ****, New Paltz,NY *****
845-***-**** Email: ac70qu@r.postjobfree.com
Professional Profile
Skilled professional with over five years of customer service experience
Bachelors of Science with training in handling multiple tasks within administrative capacity
Maintained and managed a high volume of work, navigating multiple databases to resolve numerous cases for customers and clients
Motivated and resourceful individual, intent on delivering quality product and results to the customer
Competent in MS applications of Word, Excel, PowerPoint as well as Access and able to type over 60wpm.
Summary of Skills
Conflict Resolution Analytical Goal Oriented
Empathy High Volume Producer Problem Solver
Patience Positive Resourceful
Work Experience
Administrative
Worked collaboratively within a challenging business team environment
Managed fax, photocopying, mail distribution, composed business correspondence
Provided professional and courteous customer care and relations
Customer Service/Mental Healthcare Representative
Provided customer service to both members and providers affiliated with United Health Group
Managed the navigation of multiple healthcare applications and websites to provide health benefit information, authorizations as well as mental health provider referrals for UHG Members and Providers
Achieved and maintained numerous goals of productivity and quality of care as well as proficiency
Manufacturing
Demonstrated ability to meet deadlines and supply demand of clients
Managed collaborative teamwork in order to ensure supply delivery
Capable of delegating responsibilities to team members in relation to abilities
Work History
Customer Care Professional Optum/United Health Group 2015 to present
Office Coordinator/ Customer Liaison Infinity Publishing 2007-2015
Medical Supply Distribution Associate Cardinal Health 2006-2012
Education
Bachelors of Science in Business Administration SUNY Empire State College Saratoga Springs,NY
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