SORIANO, DIACER y CABADING
#** ****** **** ******, ****** City 2600
Contact number: 094******** / 093********
E-mail address: ac70qm@r.postjobfree.com:ac70qm@r.postjobfree.com
OBJECTIVES:
Outgoing Customer Service Representative with +2 years of experience in Customer Service. Seeking to leverage my experience and my interpersonal skills to grow in a new role in a new company.
ADDITIONAL INFORMATION
Date of birth: February 22, 1986
Place of birth: Baguio City
Age: 32 y/o
Gender: Female
Marital status: Married
PROFESSIONAL PROFILE
Customer service representative for almost 3 years
Trained to handle inbound call, outbound call, sales, virtual chat and email
Possess excellent customer service, sales and communication skills
PROFESSIONAL EXPERIENCE
Company name: Technodream Webworks
Date: 08/13/2017 – 09/24/2018
Position: Customer Service Representative
Informs clients by explaining procedures, answering questions and providing information
Manage and resolve customer complaints
Manage to handle both inbound and outbound calls
Handled chat and email
Document all call information according to standard operating procedures
Assigned to train newbies about the process on different task
Company name: 51Talk English Philippines Corporation
Date: 09/04/2015 – 02/29/2016
Position: Office-based Teacher
To improve the English reading, writing and speaking skills of students of diverse ages and background.
Company name: Convergys
Date: 09/13/2014 – 06/13/2015
Position: Senior Customer Service Specialist
Informs clients by explaining procedures, answering questions and providing information
Manage and resolve customer complaints
Manage to handle both inbound and outbound calls
Document all call information according to standard operating procedures
Company name: AEGIS-PEOPLE SUPPORT (SALLIE MAE)
Date: 05/19/2014 – 08/30/2014
Position: Executive Operations/Sales
Provide good customer service to American clients
Manage to handle inbound calls
Process forms and applications
Escalate and identify priority issues
Document all call information according to standard operating procedures
Update existing customer information
Company name: SITEL PHILIPPINES CORPORATION (PITNEY BOWES)
Date: 05/13/2013 – 02/19/2014
Position: Technical Support Specialist
Provide good customer service to American clients
Manage to handle outbound calls
Call customer to verify and update existing customer information
Document all call information according to standard operating procedures
Company name: Sunshine Supermarket
Date: 09/06/2010- 03/01/2011
Position: Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Company name: SM Appliance Center Inc.
Date: 12/12/2009- 05/12/2010
Position: Product Promoter
Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services
Identify interested and qualified customers in order to provide them with additional information.
Keep areas neat while working, and return items to correct locations following demonstrations.
Practice demonstrations to ensure that they will run smoothly.
Prepare and alter presentation contents to target specific audiences.
Provide product information, using lectures, films, charts, and/or slide shows.
Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
Record and report demonstration-related information such as the number of questions asked by the audience and the number of coupons distributed.
Company name: Le chef @ The Manor
Date: 12/2007- 02/2008
Position: On-Call Waitress
Providing excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
CHARACTER REFERENCES
Ms. Juana Esperanza Biteng
Position: Team leader
Workplace: Technodream Webworks
Contact number: 090********
Ms. Laarni Marie L. Permalino
Position: Supervisor
Workplace: 51Talk English Philippines Corporation
Contact number: 090********
Mr. Louis Antonio Carlotta
Position: Unit Manager
Workplace: Convergys
Contact number: 092********
Mr. Jay Oliver Santos
Position: Supervisor
Workplace: AEGIS-People Support
Contact number: 093********
Ms. Ma. Cristy Jay Ferrer
Position: Team Leader
Workplace: AEGIS-People Support
Contact number: 093********
Mr. Kenneth Alvin Gino-gino
Position: Coach
Workplace: SITEL Philippines Corporation
Contact number: 092********
Mr. Dave Agapito
Position : Store Manager
Workplace: SM Appliance Center Inc.
Contact number: 619-7693
Ms. Genevieve Abenes
Position : Supervisor
Workplace: SM Appliance Center Inc.
Contact number: 619-7693
Mr. Rodolfo Del Rosario Jr
Position : General Manager
Workplace: Sunshine Supermarket
Contact number: 442-4821
Mrs. Reynee Subala
Position : Manager
Workplace: Sunshine Supermarket
Contact number: 442-4821
Mrs. Khan Sebio
Position : Manager
Workplace: Sunshine Supermarket
Contact number: 442-4821
ADDITIONAL SKILLS
Self-motivation and a passion to succeed
Ability to deliver superb customer service experience
The ability to work under pressure using own initiative
The ability to deal with difficult calls in a calm and professional manner
Answering calls and chat promptly
Team player
Good time-keeper and reliable
Great interpersonal skills
Good listener and Problem solver
Positive and resilient
Helping ‘walk in’ customers with collections / orders
Resolving Customer Service issues quickly and efficiently
Ability to handle stress effectively
Computer skills
Proficient and Knowledgeable in most programs like Microsoft Office programs
Able to troubleshoot computer problems on my own
EDUCATION
COLLEGE
2003 SAINT LOUIS UNIVERSITY
Course: Bachelor of Science Major in Financial Management
Undergraduate
SECONDARY LEVEL
1999 – 2003 Pines City National High school
Graduate with Honor
ELEMENTARY
1993 – 1999 Aguinaldo Elementary School
Graduate with Honors
I do hereby certify that the above information was true to my knowledge and was done legally.
Soriano, Diacer y Cabading