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Customer Service Manager

Location:
Baguio, Cordillera Administrative Region, Philippines
Salary:
15,000
Posted:
December 20, 2018

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Resume:

SORIANO, DIACER y CABADING

#** ****** **** ******, ****** City 2600

Contact number: 094******** / 093********

E-mail address: ac70qm@r.postjobfree.com:ac70qm@r.postjobfree.com

OBJECTIVES:

Outgoing Customer Service Representative with +2 years of experience in Customer Service. Seeking to leverage my experience and my interpersonal skills to grow in a new role in a new company.

ADDITIONAL INFORMATION

Date of birth: February 22, 1986

Place of birth: Baguio City

Age: 32 y/o

Gender: Female

Marital status: Married

PROFESSIONAL PROFILE

Customer service representative for almost 3 years

Trained to handle inbound call, outbound call, sales, virtual chat and email

Possess excellent customer service, sales and communication skills

PROFESSIONAL EXPERIENCE

Company name: Technodream Webworks

Date: 08/13/2017 – 09/24/2018

Position: Customer Service Representative

Informs clients by explaining procedures, answering questions and providing information

Manage and resolve customer complaints

Manage to handle both inbound and outbound calls

Handled chat and email

Document all call information according to standard operating procedures

Assigned to train newbies about the process on different task

Company name: 51Talk English Philippines Corporation

Date: 09/04/2015 – 02/29/2016

Position: Office-based Teacher

To improve the English reading, writing and speaking skills of students of diverse ages and background.

Company name: Convergys

Date: 09/13/2014 – 06/13/2015

Position: Senior Customer Service Specialist

Informs clients by explaining procedures, answering questions and providing information

Manage and resolve customer complaints

Manage to handle both inbound and outbound calls

Document all call information according to standard operating procedures

Company name: AEGIS-PEOPLE SUPPORT (SALLIE MAE)

Date: 05/19/2014 – 08/30/2014

Position: Executive Operations/Sales

Provide good customer service to American clients

Manage to handle inbound calls

Process forms and applications

Escalate and identify priority issues

Document all call information according to standard operating procedures

Update existing customer information

Company name: SITEL PHILIPPINES CORPORATION (PITNEY BOWES)

Date: 05/13/2013 – 02/19/2014

Position: Technical Support Specialist

Provide good customer service to American clients

Manage to handle outbound calls

Call customer to verify and update existing customer information

Document all call information according to standard operating procedures

Company name: Sunshine Supermarket

Date: 09/06/2010- 03/01/2011

Position: Cashier

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Company name: SM Appliance Center Inc.

Date: 12/12/2009- 05/12/2010

Position: Product Promoter

Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services

Identify interested and qualified customers in order to provide them with additional information.

Keep areas neat while working, and return items to correct locations following demonstrations.

Practice demonstrations to ensure that they will run smoothly.

Prepare and alter presentation contents to target specific audiences.

Provide product information, using lectures, films, charts, and/or slide shows.

Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.

Record and report demonstration-related information such as the number of questions asked by the audience and the number of coupons distributed.

Company name: Le chef @ The Manor

Date: 12/2007- 02/2008

Position: On-Call Waitress

Providing excellent wait service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

CHARACTER REFERENCES

Ms. Juana Esperanza Biteng

Position: Team leader

Workplace: Technodream Webworks

Contact number: 090********

Ms. Laarni Marie L. Permalino

Position: Supervisor

Workplace: 51Talk English Philippines Corporation

Contact number: 090********

Mr. Louis Antonio Carlotta

Position: Unit Manager

Workplace: Convergys

Contact number: 092********

Mr. Jay Oliver Santos

Position: Supervisor

Workplace: AEGIS-People Support

Contact number: 093********

Ms. Ma. Cristy Jay Ferrer

Position: Team Leader

Workplace: AEGIS-People Support

Contact number: 093********

Mr. Kenneth Alvin Gino-gino

Position: Coach

Workplace: SITEL Philippines Corporation

Contact number: 092********

Mr. Dave Agapito

Position : Store Manager

Workplace: SM Appliance Center Inc.

Contact number: 619-7693

Ms. Genevieve Abenes

Position : Supervisor

Workplace: SM Appliance Center Inc.

Contact number: 619-7693

Mr. Rodolfo Del Rosario Jr

Position : General Manager

Workplace: Sunshine Supermarket

Contact number: 442-4821

Mrs. Reynee Subala

Position : Manager

Workplace: Sunshine Supermarket

Contact number: 442-4821

Mrs. Khan Sebio

Position : Manager

Workplace: Sunshine Supermarket

Contact number: 442-4821

ADDITIONAL SKILLS

Self-motivation and a passion to succeed

Ability to deliver superb customer service experience

The ability to work under pressure using own initiative

The ability to deal with difficult calls in a calm and professional manner

Answering calls and chat promptly

Team player

Good time-keeper and reliable

Great interpersonal skills

Good listener and Problem solver

Positive and resilient

Helping ‘walk in’ customers with collections / orders

Resolving Customer Service issues quickly and efficiently

Ability to handle stress effectively

Computer skills

Proficient and Knowledgeable in most programs like Microsoft Office programs

Able to troubleshoot computer problems on my own

EDUCATION

COLLEGE

2003 SAINT LOUIS UNIVERSITY

Course: Bachelor of Science Major in Financial Management

Undergraduate

SECONDARY LEVEL

1999 – 2003 Pines City National High school

Graduate with Honor

ELEMENTARY

1993 – 1999 Aguinaldo Elementary School

Graduate with Honors

I do hereby certify that the above information was true to my knowledge and was done legally.

Soriano, Diacer y Cabading



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