Jahkiyla Kooiman

Las Vegas, NV 702-***-**** ac70le@r.postjobfree.com

HUMAN RESOURCES l ADMINSTRATIVE ASSISTANCE

Employee Relations Recruiting & Retention Legal Compliance

Technically sophisticated and dynamic professional with progressive experience in recruiting, retention, and employee relations. Proven record of success streamlining procedures, increasing efficiency, and determining priorities to carry out objectives aligned with department and company initiatives. Expertise in legal compliance, training and development initiatives and employee relations. History of success ensuring clear communication, improving internal processes, and building collaborative relationships.

HR Policies & Procedures Recruiting & Staffing Talent Management Orientation & On-Boarding Personnel Records

Outstanding Communication Process Improvement HR Systems & Applications Conflict Resolution Customer Service

Administrative Support Creative Problem Solving Training & Development Community Volunteer Legal Compliance

Professional Experience

Sykes Enterprises, Inc. Las Vegas, NV Aug. 2015 – Sept. 2018

Recruiter I, Site Operations

Served as strategic partner in recruiting and talent management functions for multiple U.S. sites, sourcing quality candidates and ensuring compliance with applicable laws and company policies.

Managed full lifecycle recruiting process, developing plans to meet clients’ staffing needs and achieving 100% of staffing targets.

Generated recruiting based reporting, analyzing metrics and improving process efficiency.

Represented organization at community events and job fairs, contributing to advertising and company awareness initiatives.

Counseled staff members and resolved employee relations issues pertaining to HR policies and procedures.

Played a key role in improving external hiring processes and contributing to succession planning initiatives.

Developed and implemented leadership training courses for site supervisors and agents.

Established and maintained a positive working environment, building strategic partnerships and collaborating with staff members, colleagues, and department leaders.

Human Resources Assistant (2015 – 2017)

Facilitated employee orientation and on-boarding functions, processing new hire paperwork and assisting with payroll inquiries.

Developed a system to track attrition and attendance as well as corrective actions, allowing managers to address concerns quickly and improving employee morale.

Assisted Site Time Coordinator with monitoring employee time management.

Responded to unemployment claims and oversaw FMLA, ADA, workers compensation, and benefits administration.

Reviewed, organized, and filed 200+ employee files, creating an efficient system and ensuring audit compliance.

Planned and orchestrated employee engagement events as well as charity and volunteer events.

Distributed company and site specific internal communications through multiple channels.

Engaged in continuous improvement initiatives, ensuring compliance with local, state, and federal laws.

Expert Global Solutions (EGS) Las Vegas, NV Dec. 2014 – Aug. 2015

Seasonal Trainer/Intake Coordinator

Administered inbound customer service duties, serving as the department’s subject matter expert (SME).

Facilitated training for new staff members, requesting feedback to improve operations.

M&M World Las Vegas, NV Dec. 2013 – Dec. 2014

Guest Experience Associate

Established a positive working environment for staff and customers, fielding questions from customers, providing product information, and resolving any issues.

Monitored inventory levels and ordered replenishment stock.

Merchandised products and maintained a clean store in compliance with store policies as well as state and local regulations.

Sitel Las Vegas, NV Nov. 2012 – Nov. 2013

Customer Service Agent

Collaborated with outside departments on day-to-day operations, answering questions and resolving customer concerns.

Trained and mentored new staff members, providing on-going coaching for company policies and procedures.

Provided exceptional service by sustaining a pleasant demeanor, helpful attitude, and advanced product knowledge.

Shoooz Las Vegas, NV Oct. 2011 – Oct. 2012

Retail Associate

Exceeded sales goals, delivering superior service to customers.

Processed cash and credit card payments, balancing the register at closing.

Monitored store inventory, keeping shelves well-stocked, ordering merchandise, and conducting loss prevention activities.

Education, Professional Development, Awards, & Affiliations

Workforce Development Program – College of Southern Nevada (CSN)

Massage Modalities – Nevada School of Massage Therapy

High School Diploma (Leadership Honors) – Canyon Springs High School Leadership & Law Preparatory Academy

Technical Proficiencies – Microsoft Office SAP/Global View Kronos TAS Systems

Awards – Gold Partner, Regional Transportation Commission of Southern Nevada (RTC) Club Ride 2017 Star Award, RTC Club Ride 2017 TC of the Year, RTC Club Ride 2017 Bronze Partner, RTC Club Ride 2016 Star Partner Honorable Mention, RTC Club Ride 2016 Rookie of the Year, RTC Club Ride 2016

Affiliations – Habitat for Humanity Volunteer American Heart/Stroke Association Community Volunteer Aid for AIDS of Nevada (AFAN) Community Volunteer

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