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Customer Service Representative

Snellville, Georgia, United States
December 19, 2018

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Kahdijah Ware

**** ******** ***** *****, ********** GA 30039 470-***-****

Professional Summary

Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.

Core Qualifications

Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services

Have a clear focus on high quality, performance and business profit

Able to perform each essential duty at an above satisfactory standard

Work Experience

Customer Service Representative Oct 2018 -

Apple, Atlanta, GA

Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.

Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications

Delivered exceptional customer service while maintaining a high degree of professionalism

Logistics Management Associate Sept 2017 – Oct 2018

Target, Snellville, GA

Monitors inventory by physically counting items and creating regular inventory reports

Provide customers with information on their required items and perform demonstrations where necessary

Create and maintain effective liaison between frontend and backend areas to ensure timely and accurate delivery of merchandise

Warehouse Specialist April 2016 - Sept 2017

Harbor Freight Tools, Conyers,GA

Purge assigned areas of the Warehouse after truck is 100% processed

Participates in the day-to-day work activities and implementing of operating standards to ensure efficient store operations

Ensure proper organization and categorization of the warehouse

Control inventory by implementing cost containment/reduction strategies as directed

Inventory Control Specialist Oct 2013 – Jan 2016

Walmart Neighborhood Market, Lithonia, GA

Conduct Cycle Count inventory processes to ensure accuracy and timely execution

Schedule categories for Cycle Count inventory and maintain strict records

Oversee and evaluate stock rotation procedures


High School Diploma May 2012

Rockdale County High School


Accustomed to working in a fast paced retail environment with the ability to think quickly, capable of working independently using appropriate judgment and excellent interpersonal skills.

Physical Ability:

Able to lift up to 60 pounds

Able to operate motorized and non-motorized material handling devices

Able to climb ladders and reach top shelves

Technical Ability:

Able to use handheld scanners


Available upon request

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