GURLEEN KAUR BAIDWAN

*, ***** ******** ********, ****** +1-548-***-****

ac70jn@r.postjobfree.com

SKILL SUMMARY :

Excellent administrative and technical skills

Proven customer service skills

Proactive, approachable, highly organized and dedicated

Good planning and organization skills

Expertise in business development and leadership

Excellent time management, analytical, problem solving and decision making skills

Proficiency with all IT assets and strong skills in MS Office, Excel, Word and Web tools

Competent interpersonal skills

Expertise in team-management and proven organizational skills

Client focused and detail oriented

Ability to work under minimum supervision with ability to prioritize and multi-task

EDUCATION :

Masters in Business Administration from University Institute of Applied Management Sciences, Punjab University, Chandigarh, India

Graduate degree of Bachelors in Technology in Computer Science from Rayat Bahra College of Engineering Mohali, India

PROFESSIONAL EXPERIENCE:

Sales Support Supervisor

Staples Canada Inc

• Assist with providing administrative and processing support

• Supervising execution of tasks to support sales, including freight flow, merchandise standards,inventory and replenishment procedures

• Active Role in maximizing sales and ensuring customer satisfaction

• Evaluates direct reports and takes a lead role in providing guidance, training and coaching on company initiatives, sales programs and product knowledge to maximize sales and earning

• Key holder and performs Manager on Duty tasks with limited supervision

• Working in team environment by sharing tasks and responsibilities to meet the demands of business

• Customer engagement by building relationships, trust and valuing their needs

• Ensures the execution and maintenance of process excellence standards and initiatives

• Assist with center’s growth by identifying new business opportunities

• Participating in daily meetings and providing key information to decision makers to maximize revenue

• Maintaining strict adherence to company’s policies and reporting fraudulent activities to manager

Administrative Manager ( 2.3 years)

Bharti Airtel (Wireless Telecom company), India

• Efficiently managed and led a team of Executives for running daily operations

• Worked to respond all client’s queries and requests by call or email

• Experience in working with CRM software of computer to manage client interaction

Maintained staff’s documentation and schedule

• Supervised work by conducting regular audits of compliance, processes and company’s standard operating procedures

• Provide administrative support to organization by weekly reporting and providing general documentation

• Experienced in organizing files, reports and financial documentation

• Managed inventory orders and audits

• Personally stepped in to challenging situations wherein to manage issues in office

• Coordination with other departments in organization nationally to ensure smooth operations

VOLUNTEER EXPERIENCE

• Volunteered as member of Vande Matram Group (NGO) in India for animal and human care project

• Hosted a blood donation camp at Bharti Airtel office in association with local Blood Bank in city

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