JOHN A. TINTORRI

484-***-****

Nazareth, PA ***64

ac70ja@r.postjobfree.com

www.linkedin.com/in/johntintorri

S U M M A R Y

Solid sales, marketing and operations manager with 15+ years in the pharmaceutical/vaccines and financial services industries. Extensive experience in inside sales team development and sales program creation and implementation. Particular talent for integrating inside and field sales teams and goals. Innovative, customer-focused leader with big-picture vision.

Inside and field sales management

Vaccines specialization

Account management

Vendor relationship management

Strategic planning

Product and channel messaging

P R O F E S S I O N A L E X P E R I E N C E

Olympus Corporation of the Americas, Center Valley, PA

2017 – 2018

Gastrointestinal endoscopes and minimally invasive surgical product business unit

Manager, Healthcare Provider (HCP) Engagement

Oversee operations for the hiring and management of HCP consultants to support business, legal and compliance implications for master consultant agreements and statements of work.

Manage the end-to-end process for HCP Engagements, excluding contracting.

Evaluate HCPs and verify proof of service documentation.

Lead external customer relationship initiatives to ensure HCPs understand relevant policies and procedures.

Develop and foster relationships with HCP consultants in order to further refine HCP Contract Management processes to align with industry needs.

Support the team in audits of the HCP Consulting Management system and process.

Create reports and provide regular updates for both internal and external stakeholders.

Implemented a new HCP questionnaire that reduced complaints by 95%.

Worked with Contract Management team to reduce turnaround time for master consulting agreements.

Led the Engagement team in creation of SOPs for critical business processes, reducing onboarding time and process errors for new team members.

Rewrote key communication pieces sent to HCPs to collect data, and set up effectiveness measures.

Restructured team responsibilities, resulting in exceeding HCP payment team goal by 164%.

GSK (GlaxoSmithKline) Philadelphia, PA

2012 – 2016

Vaccine Business Unit with over $1.7 billion in vaccine sales

Director, Inside Sales

Directed inside sales team with responsibility for key performance indicators/activities and critical business projects.

Successfully integrated accounts, messaging and systems to align inside sales with vaccine business unit field teams, reducing complaints by over 80%.

Created a 35-member vaccines inside sales organization to better serve customers and further integrate inside sales with vaccine business unit field teams.

Led an initiative to capture all inside sales call notes in CRM to provide visibility to field, eliminating overlapping efforts and resulting in a 50% decrease in customer complaints.

Implemented Vaccine Management System to establish key performance indicators (lead and lag measures, etc.)

Built and maintained relationships with training, marketing and analytics to increase team’s effectiveness and contribute to overall success of Vaccine Business Unit.

Interacted with all levels of management to provide insight on effectiveness of messages and feedback from customers, allowing redirection of efforts to make inside sales, marketing and field sales more effective.

Partnered with strategic marketing, sales leadership and operations to optimize Vaccine Business Unit efforts.

Played a pivotal role in flu pre-book (including launch of QIV), pull-through and coordination of supply situations, contributing to record-breaking success and 130% of company goal.

Established new procedures to manage issues arising from flu audit, resulting in a higher standard of compliance.

Coordinated contract process and managed 55 reps and 3 managers from inside sales contractor IMM, which generated $83-95 million annually.

SANOFI PASTEUR, Swiftwater and Scranton, PA

2005 - 2012

Vaccines branch of pharmaceutical company Sanofi Aventis, with over $2.6 billion in vaccine sales

Director, Biological Sales and Resources

Directed sales team with responsibility for sales, critical business projects, and recruiting and developing talent.

Consistently exceeded all sales objectives by 120-157% of goal and outperformed field sales teams.

Successfully completed numerous critical business projects resulting in incremental revenue and revenue maintenance.

Trained and promoted over 100 employees to sales, marketing, and training positions throughout Sanofi Pasteur, developing and instituting a highly motivated pool of talent for the company.

Instituted incentive compensation awards, training programs, product messages and workbooks for the sales force, which led to my team consistently exceeding our objectives.

Built relationships with training, marketing and analytics to increase my team’s effectiveness which contributed to exceeding objectives by at least 120% for every quarter.

P R E V I O U S W O R K E X P E R I E N C E

INDIAN PRAIRIE SCHOOL DISTRICT 204, Naperville, IL

One of the highest rated school districts in the state of Illinois.

High School Science Teacher - Biology, chemistry, physics and honors classes.

CARDINAL BRANDS, INC., St. Louis, MO

Leader in office products, with over $250 million in sales, including binders, Globe-Weis file folders and Hazel portfolios.

National Account Manager

THE TAPE COMPANY, Elmhurst, IL

Largest distributor of professional audio, video and data recording media products including Sony, Fuji and Panasonic.

Director of Inside Sales

ACCO BRANDS, INC., Lincolnshire, IL

Global leader in office products, with over $1.4 billion in sales, including Swingline staplers, Day-Timer organizers and MACO/Wilson Jones labels. A Fortune Brands company.

Commercial Channel Manager, Day-Timers, Inc. and MACO Labels.

Regional Sales Director, Day-Timers, Inc.

DUN & BRADSTREET CORPORATION, Murray Hill, NJ

The world’s largest marketer of business information and related services, with operating revenue of over $4.8 billion.

Area Manager, Midwest Region, Chicago, IL

Sales Manager, Midwest Region, Chicago, IL

Product Manager, Insurance/Banking Industry, Murray Hill, NJ

Field Sales Representative, Murray Hill, NJ

E D U C A T I O N

M.S. Program, Biology Illinois State University, Normal, IL

B.S., Biology/Chemistry, secondary teaching certificate Eureka College, Eureka, IL

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