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Manager Customer Service

Location:
Washington, District of Columbia, United States
Posted:
December 19, 2018

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Resume:

Jehovanny Aviles

**** **** **. ** **********, DC 20011 -202-***-****- ac70is@r.postjobfree.com

Work Experience

Concessions International LLC

*/****- ******* ********** ******* Manager

Responsible for operating a 5 Million dollar store, controlling inventory levels and costs, evaluating & training employees & managers, scheduling for 50+ employees.

Grew profit margin rate 5% year-to-date 2018 over 2017

Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations

Enhanced operational success through effective staffing, training, adherence to regulations and ensuring well-timed customer service.

Reduced food costs 5%, Liquor costs 10%, labor costs 4%

Manages and reviews unit’s P & L statements to ensure budgetary targets are achieved. Reviews other required reports and operating data. Provides analysis to management as needed.

Ensures compliance with company and brand/concept, and/or franchise standards of operating procedures, as well as applicable regulatory agencies.

Hilton Washington DC North/Gaithersburg Hotel

1/2016- 8/2018 Food and Beverage Manager

Oversaw all logistics and staffing arrangements for thousands of functions and meetings for a premiere Maryland hotel with over 30,000 sq. ft. of function space and banquet and convention services sales above 7 million annually.

Hire, evaluate, discipline and supervise a staff of 50 + associates in the Banquet and Outlets.

Maintain financial goals, guest satisfaction goals, and associate relations goals

Hilton Washington DC/Rockville Hotel and Executive Meeting Center

11/2010- 12/2015 Food and Beverage Operations Manager

Manage the daily operations of the Banquet and Outlets area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.

The Liaison Hotel on Capitol Hill

06/2008 - 11/2010 Lead Restaurant/ Banquet Server

Hops Restaurant Bar & Brewery

05/1999 - 04/2008 Supervisor

Summary of Qualifications

Over 9 Years of progressively responsible experience Managing Banquets and Outlets

Possess excellent presentation and people management skills

Highly Productive but relaxed under pressure

Education

UNIVERSITY OF THE DISTRICT OF COLUMBIA – Washington, DC-

2007 Business Management



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