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Administrative Assistant Customer Service

Location:
Calgary, AB, Canada
Posted:
December 19, 2018

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Resume:

Kathleen Murray

Calgary, AB T*E *S*

ac70he@r.postjobfree.com 403-***-****

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of Reception and Administration experience in a fast-paced environment with no direct supervision

Excellent customer service and telephone etiquette

Team player with strong communication organizational skills and an ability to effectively interact with a diverse clientele

Computer skills: Microsoft Office and online scheduling, internet, social media, document preparation, keyboarding/database entry and filing

Familiar with the use of office equipment such as fax machines, photocopiers, voice mail messaging systems and computer scanning equipment

Manage multiple priorities effectively, while paying close attention to detail with a high degree of accuracy

Accurate, reliable, self-motivated individual with excellent interpersonal, analytical and problem-solving skills

9 years of Oil & Gas experience in various different roles including contracts

EMPLOYMENT HISTORY

Corporate Receptionist

Secure Energy Services Dec 2018

Greet guests and manage calls

Manage boardroom calendars

Process and distribute mail

Respond to employee inquiries and requests

Administrative Assistant to Manager of Traffic, Roads

City of Calgary Aug – Sept 2018

Oversee calendars, schedules, emails and phone calls for Roads Manager and Management Team

Prepare agendas, take and edit minutes, prepare reports, and correspondence

Coordinate division staff on-off boarding, manage office equipment and supplies

Liaise with Traffic Clerk regarding Traffic and Engineering Business Outlook inbox account, reception coverage

Mail distribution

Receptionist/Information Resource Specialist/Administrative Assistant

McBride Career Group, Strathmore, AB 2014 – 2017

General reception duties, first point of contact, responding to internal and external stakeholders

Manage busy phone lines, schedule appointments, greeting visitors, answering e-mails, faxing, and photocopying, maintaining and ordering office supplies and receiving deliveries

Assist clients with intake, career development, online job search, Human Services, EI applications, completion of government, applications and forms, general reception duties

Post available jobs online using social media and keep current postings updated

Labour Market research for contracts and current job availabilities

Arrange workshops and help coordinate job fairs and staff development events, data entry and document control

Administrative Assistant (Temporary Positions), Calgary, AB 2007 – 2010

Various Oil & Gas companies and terms

Maintained filing system, scanning, inventory, supplied files for divestments

Answered multiline phones system and ordered office supplies, either by phone or online

Data entry and file preparation

Provided holiday coverage within the Land Department

Third party agreements

Surface Land Administrator

Apache Canada Ltd., Calgary, AB 2005 – 2006

Provided a wide range of surface land administration duties including review and processing of land packages for licencing, preparation of landowner packages and issuing cheques

Prepared and Ensured all 3rd party agreements and obligations were met, coordinated with road use administrator, surveyors and engineers, responded to land companies and landowner inquiries

Data entry of new projects, transferred new well sites through EUB wellsite, processed renewal and cancellation

of leases and pipeline registration

Monitored surface rental calendar, and acquisition of wells, pipelines and facilities, prepared withdrawals and transfers of caveats, followed up on acquisition documents

Surface Land Administrator 2003 – 2005

Enerplus Resources, Calgary, AB

Prepared all third- party agreements and Seismic road use, compensated damages, ran rental runs and prepared rent reviews data entry, clerical and administrative support

AFE Coordinator 2001 – 2003

Enerplus Resources, Calgary, AB

Processed and managed internal and external AFE’s, Mail Ballots and Operations Notices for approval and tracking, verified working interests and mineral rights and coordinated all relevant documentation

Prepared all correspondence and ensure response dates and follow ups are adhered to

Utilized numerous Land Systems and AFE Navigator and acted as liaison to the Technical Operations team

Records Administrator 1997 – 2000

Enerplus Resources, Calgary, AB

Reporting to the manager of Drilling, managed, maintained and created all well files,

Developed an organizational filing system still in use today, created and implemented a well file spreadsheet

Supplied files for divestments, integrated newly acquired files into current system and coordinated off site storage and retrieval

Assisted staff with file location/retrieval and was technical support for reclamation projects

Receptionist 1995 – 1997

Pipeline Technologies, Calgary, AB

Meet and greet clients and customers

Answered multiline phone system, sent and received all faxes and transmittals

Maintained various filing systems, mailing and courier systems and office supply inventory

Senior Telephone Operator/Office Supervisor 1980 – 1988

Alberta Government Telephones (now Telus)

Maintain incoming calls on a multiline switchboard and provide directory information required

EDUCATION

SAIT, Calgary, AB 2002 – 2005

Petroleum Land Administration Certificate

SAIT, Calgary, AB 1998 – 1999

Upstream Petroleum Industry Certificate

OTHER COURSES

FOIP - McBride Career Group 2017

Word, Excel, Power Point, Outlook 2018

Power of Silence - Involution Inc. (Interpersonal Skills) 2016

Enhanced Computer Skills - McBride Career Group 2014

Enhancing Cultural Competency - Calgary Immigration Society 2014



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