Sharon Rodgers Casanova

**** *** *****

Palm Desert, CA 92260

310-***-****

ac70h2@r.postjobfree.com

QUALIFICATION SUMMARY: looking for position where quality assurance, high efficiency in operations/personnel, and leadership require these skills:

• Strategic Planning • Country Risk Analysis

• Budgeting • Organizational Theory

• Financial Planning & Analysis • Advertising and Marketing

• Forecasting • Employee training and mentoring

• Operations Management • Client and Vendor relations

• Production and Inventory Control • Process improvement and efficiency

• Foreign Exchange/Hedging • Human Resource Management

• Total Quality Management (TQM) • Interpersonal Relations Technical expertise: MicroSoft Office Suite, Adobe, PeopleSoft, Quickbooks, Lotus Notes, and Vignette (website building and maintenance)

PROFESSIONAL EXPERIENCE

A Simple Kingdom, Santa Monica, CA 6/1/2011 – present Founder and CEO – A Simple Kingdom is family-owned and operated in Santa Monica, CA. This company was founded in 2011 with the vision that no man, woman, or child in the United States of America, should go without clothes, a home foundation, or education, to build their life. So, contrary to the mission of many business and entrepreneurs, our company is here to support these missions. Each year from staff members’ research and other observed needs we select charities to support. As a designer/event planner this is accomplished through creating and selling special and custom-made designs, and selling our clothing line, at road shows, conventions, and other special events.

U.S. Census Bureau, Santa Monica,CA. 3/24/2010 – 07/15/2010 Crew Leader - Supervised 18 enumerators and (3) crew leader assistants during field operations. • Located space for training, and notified new employees of training locations, dates, and times. • Conducted training sessions for 22 trainees. • Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance. • Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data. • Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work. • Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision. •Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules. •Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties. Enumerator - Planned daily work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. • Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. • Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. • Complied with accuracy standards while maintaining high production rates. • Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. • Met daily with supervisor to review and submit work, and receive additional instructions. Prudential Financial Real Estate and Relocation Services, Irvine, CA. 2001-2004: Communication Specialist. – Developed information for new website, developed material for advertisement and education opportunities. Created and updated design of pages for training materials and special events. Established and maintained relationships with clients and vendors. Established and managed Business Continuation modules and Risk Analysis forecast reporting for Department.

Administrative Event Coordinator. – Created and developed brochures, newsflashes and other media to advertise Sales and Managerial Training Programs and Mini Conventions called Prudential University on Tour. Reviewed and investigated locations /venues for training site selections, negotiating hotel contracts, coordinating with legal dept for contractual exceptions or special conditions for vendors, speakers, or other event logistics, on-site authorizer and lead for Banquet Event Orders (BEOs) and other associated documents or bills. Lead person for all on- site activities and logistics.

Administrative functions: Supported five (5) dual team managers, directors and Vice- President with daily operations, new hire training and orientation of all new affiliates to Prudential Real Estate Affiliates, Inc. and all employment administrative reporting for team members. Participated in strategic planning, managed division budget, responsible for reconciliation with accounting department. Ordered and produced training materials, maintained stock levels and office supplies, warehousing specific equipment for tour production and prepared A/V equipment and banners, shipped, handled, and set up of materials and equipment at the tour locations, coordinating with A/V production, Banquet Directors and staff. Coordinated site selections for training seminars/conventions and contract processing through legal department. Set up conference calls, reserved meeting rooms, created and maintained relationships with vendors and personnel to accommodate material movement to our certified trainers, affiliates, and training sites. Managed and maintained all department accounts payable and receivables, spreadsheets and records, resulting with no accrual for the years of 2002-03 and 2003-04 and a balanced budget. Projections met and exceeded. Prudential Financial, Woodland Hills,CA. 1995-2001: Senior Customer Liaison Representative – 1998-2001 for Claimants of the Alternate Dispute Resolution process (ADR). Lead problem solver in response to claim questions, providing knowledgeable feedback, suggestions, and sending necessary correspondence, calculating remedies, and trouble shooting, all aspects of remedy implementation, tracking APCOM review

(appeals). Supervised CLG’s (customer liaison general clerks) call center intake, handled complex cases and situational discrepancies. Routinely selected to participate and lead Special Projects, inclusive of SRR (Security Regulation Review), a compliance unit for meeting the regulations of the NASD (National Association of Securities Dealers) guidelines and Agent Purification report. Directed special task teams; writing Remedy letters, calculating back and future premiums. Lead quality review, mentored, and noted as role model. Policyowner Relations Specialist. 1995-1998: Evaluated individual claims, validated, scored, reviewed, and trained new associates. Coordinated quality review process, developed a proficiency evaluation profile form for use in evaluating new associates level of accuracy and development.

The Prudential Company of America, El Segundo, CA. 1988-1995 District Agent, 1988-1995: Recruited as agent, selected for Management Training within 1 year. Created new accounts, serviced, developed marketing strategies, and presented financial planning scenarios. Sales focused on retirement, education planning, estate tax planning, charitable giving, business and personal sales. Earned the designation of LUTCF, as a registered representative, and multiline agent. Ranked in top 5 agents in office, for writing Property and Casualty insurance in district office

MANAGEMENT EXPERIENCE

Lillie Mae Rodgers LLC, Santa Monica, CA. 1997-present: Managing Director and Owner. Property Management of Family Trust Property and Administrator. Responsible for daily administration, budgeting, financing operations and all aspects of hiring. Selection of contractors, material purchasing, layout and design of any remodel and usual maintenance. Managed all construction accounts, receive rent payment and maintain insurance, permits, licensing, and taxes. Prepare rental agreements, advertising, familiar with local and state laws for eviction procedures, maintain knowledge of state and local laws. Attend regulatory meetings. compensation for duties. House of Fabrics, Los Angeles, CA. 1991- 1995:

Operations and Store Manager. Site manager handled all hiring, training, scheduling, promotions, forecasting, budgeting, merchandising, maintaining production and control logs, reported sales and production results, and security issues. Maintained employee records and ensured compliance with employee and employer rights, state and federal labor laws, human resource reporting and necessary termination. Collaboration and decision-making skills for store improvements and suggestions for operational efficiency, input with Senior Executives on trends, marketplace, and general operational issues. Recognized for turning around a troubled location, keeping the store open by increasing sales by 38% and controlling inventory shrinkage to less than 5%.

Robinson’s Department Store, Los Angeles, CA. 1978-1982: Assistant Buyer. Began as Executive Trainee, promoted to Assistant Buyer with $15M budget, open-to-buy (OTB), Children’s Div, for 24 stores. Maintained inventory levels, budgeted merchandise purchases and merchandising, exceeding forecasted levels for more than 1 year. Department Manager. Promoted to department manager, Santa Monica store, Women’s Sportswear Div, managed staff of 45 employees with one (1) Asst. Mgr. Managed and coordinated all aspects of human resource compliance, reviews, scheduling, job assignments, promotion, and terminations. Additional duties included operation and controls of sales, inventory, merchandising, and administrative reporting. Managed a budget of $75M, ranked #1 in sales volume for all 14 departments in 26 stores, exceeding monthly forecasts. EDUCATION & TECHNICAL TRAINING

• Master of Business Administration Degree, University of Redlands, School of Business. Redlands, California, 2007 Emphasis: Global Business

• Certificate of Political and Economic Studies – Cambridge University, England 2006

• Bachelor of Arts Degree, California State University, Hayward, California. 1975 Concentration: Philosophy Minor: Business Administration

• Credential, Bauder College, Sacramento, California, 1976 Major: Fashion Design and Merchandising

Licensed Insurance Agent since 1978, Property and Casualty, Life and Health, and Variable Products, Series 6 and 63: 1989 to present

COMMUNITY AFFILIATIONS AND VOLUNTEER SERVICE

VP Growth and Development - Pacific Southwest District-Lutheran Women’s Missionary League – 2012 – 2016

National Association of Professional Women (NAPW) 2009 – present (now the International Association of Women) IAW

Juneteenth Celebration Committee Incorporated – 2010-present Order of the Eastern Sta, Prince Hall Rite of Adoption, California–Orpah Chapter #15, Treasurer 2016- present, Santa Monica- member since 2008, Appointed Grand Officer 2016-present Credentials Silver Scouter Award – November 2008

V P Communications-Pacific Southwest District-Lutheran Women’s Missionary League 2008-12 President of Zone 6 – Lutheran Women’s Missionary League – 2005 to Present Advisory Board of Directors, Family Service of Santa Monica Board of Directors, The Affiliates of UCLA – Fourth Vice-President (Hospitality), Parliamentarian - 2007-2008, Treasurer – 2008-2009

Stevens House Scholarship Association, Scholarship Chairperson 8 years Nomination Committee – Lutheran Women’s Missionary League – 2006 -2008 Boy Scouts of America – Crescent Bay District, Los Angeles – Advancement Chair 2008-2009 Assistant Scoutmaster – Boy Scout Troop 67

National Association of Female Executives – 10 years Outstanding Leader of the Year Award for Angeles Girl Scout Council, April 1998, Delegate for Santa Monica Bay Neighborhood 1999,

Office of Commissioner City of Santa Monica Rent Control Board obtained more than 12,000 votes in primary election 1998.

Church Council of Pilgrim Lutheran Church, Secretary, 2007-2009, past Treasurer of 15 years 1997 International Who’s Who of Professional Management