MANNIK SINGH JANJUA

**, ***** ***,********- ******, MOB - 204-***-****, email- ac70g0@r.postjobfree.com

Highlights of Qualifications

** ***** ** ****** **********

Customer service experience

Good communication skills

Highly organized

Team oriented

Ability to multi-task

Relevant Skills and Abilities

Computer skills – Proficiency in Microsoft Office

Team handling

Meeting deadlines and working under pressure

Drafted plaints, written statements on behalf of the clients in stay matters

Performed administrative duties i.e. attending phone calls, scheduling appointments for my senior counsel, performed other duties as receptionist duties, consultations with clients, helping clients completing their files in seeking documents and completing the file work by entering their information in the file and maintaining the file

Filled petitions in divorce cases

Worked as Vice President in Legal Cell, Phagwara

Handled criminal matters along with Civil cases in courts

Worked as an Commissioner of Oaths for 2 years

Communication Skills

Scored 7 Bands in IELTS

Capable to communicate effectively in English, Punjabi and Hindi

Customer Service Experience

Received inbound calls

Respond to questions and concerns about service and escalate calls appropriately

Council customers on options for service and coverage

Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns

Consult with customers to evaluate needs and determine best options

Upgrade service and offer additional service packages and options

Promptly responded to general enquiries from members, staff and client via telephone, email

Placed orders online for the customers who find it difficult to do it themselves

Warehouse Work Experience

Count and inspect freight for damages, shortages, or overages

Strip trailers and place freight in correct area of warehouse

Complete freight handling and loading activities

Handle shipments accordingly to standards to minimize claims

Maximize delivery efficiencies and load factors by optimizing time and load handling

Monitor and complete bills of lading and other shipping documents

Keep an organized and clean dock area

Practice and promote a safe work environment by following all safety procedures

Disposes garbage in appropriate areas to avoid hazards and clean dock

Other duties as necessary to meet the goals and objectives of the dock

Picking and packing tasks

Assist in compiling daily reports

Keep the management informed of any problems

Working as a team member

Attention to detail when completing tasks

Ensure you play a part in ensuring a safe working environment

Booking in deliveries and keeping the warehouse organised

Working to quality standards

Employment History

1 Job Title - Office Assistant Year - Oct 2004-Feb 2015

Company Name- Nivair Singh Janjua (Lawfirm) (FT) City – Phagwara, India

2 Job Title – CSR (FT) Year - Nov 2016-Dec 2016

Company Name- 24-7 Intouch 10 Apr-30 Apr 2017, 6 NOV – 6 JAN 2018

City – Winnipeg, Manitoba

3 Job Title – Can Crusher/ Picker Year – Sep 2016 - Oct 2016

Company Name- BDL (FT) City – Winnipeg, Manitoba

4 Gardewine - Dock Worker (PT) 9 AUG 2017 – till today

Education

Degree – Diploma in Immigration Laws Year - Jan 2016 to Nov 2016

Institution - CSIC E-Academy City – Victoria, BC

Degree – Bachelor in Laws Year - Apr 2001 to Jun 2004

Institution - GNDU City – Amritsar, India

Degree – Bachelor in Commerce Year - Apr 1998 to Jun 2001

Institution - GNDU City – Amritsar, India

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