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Jenna Mullikin SHRM-CP, BS

ac70fx@r.postjobfree.com

703-***-****

Human Resource and Talent Acquisition Manager

SHRM Certified Professional

Service Contract Act Training

Gold HireVets Medallion – DOL

Zennie Award Winner 2018

V3 Certified

Support Implementation and Certification requirements for ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2018

ISO 17020:2012 and FedRAMP Training

PROFESSIONAL SUMMARY

Motivated and professional Human Resource Manager with a proven background in management, human resources and talent acquisition. Out of the box thinker who always finds a way to get the job done, while consistently achieving success and working very well under pressure. My dedicated work ethics allows me to establish, commit to, and exceed goals by balancing competing or complimentary needs with integrity. I excel at discovering and outlining candidate needs and company solutions to ensure the right fit every time.

I have a strong, honed business mind coupled with the ability to coach and grow those around me at all levels of an organization. I am dedicated, goal oriented, responsive and committed to providing quality work.

HIGHLIGHTS OF EXPERIENCES

• SHRM Certified Professional

• Led EmeSed in being awarded the Gold HireVets Medallion, 2018

• HR efforts led to a Zennie Award, 2018

• EmeSec Team player of the year, 2017

• EmeSec Employee of the year, 2016

• Fantastic Sam’s Manager of the Year for North American in 2013

• Led EmeSec in obtaining V3 (Virginia Values Veterans) Certification

• Ability to work under pressure and to meet deadlines

• Strong leadership skills and excellent time management skills

• Led a successful pilot and installation for an internal HRIS system

• Vastly improved onboarding processes and procedures

• Implemented an applicant tracking system-which has been cost effective in recruiting and retaining employees

• Experience in International Organizational Standard (ISO) implementation, auditing, and compliance; specifically, in ISO/IEC 17020:2012, ISO/IEC 27001:2013, ISO/IEC 20000-1, and ISO 9001:2015

• Led a small company to 50+ employees

• Skilled in Service Contract Act management

• Proficient in Microsoft Office Suite

• Energetic, enthusiastic, and positive team-player

• 10 years of managerial experience

• Excellent verbal and written communication skills 2

EDUCATION

• Old Dominion University, BA Business Administration/Management, 2010

• Northern Virginia Community College, AS Business Administration, 2007

• Geno Stampora Management Training, 2014

• ISO/IEC 17020:2012 and FedRAMP, American Association for Laboratory Accreditation, 2015

• Service Contract Act Training, Professional Services Council, 2016

• SHRM-CP, 2017

PROFESSIONAL CERTIFICATIONS

• SHRM Certified Professional, 2017

PROFESSIONAL EXPERIENCE / WORK HISTORY

EmeSec Incorporated Chantilly, VA June 16, 2015- Present Human Resource and Talent Acquisition Manager

Responsible for all human resource activities to include employment, compensation, labor relations, benefits, and training and development. Interviewing job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications. Develop and maintain relationship with employment agencies, universities and other recruitment sources. Prepare and maintain company salary structure, job documentation, and job evaluation systems. Complete salary/employee satisfaction survey questionnaires. Design and conduct new employee orientations. Administer and explain benefits to employees, serve as liaison between employees and insurance carriers. Recommend, develop and schedule training and development courses. Provide advice, assistance and follow-up on company policies, procedures, and documentation. Coordinate the resolution of specific policy-related and procedural problems and inquiries. Recommend, develop and maintain human resource databases, computer software systems, and manual filing systems. Develop and recommend operating policy and procedural improvements. Perform specific research/investigation into operational issues as requested. Key Contributions:

• Develops and administers various human resources plans and procedures for all company personnel

• Assists with corporate quality assurance policies and processes-updating documents

• Plans, organizes, and controls all activities of the HR department

• Restructured/Organized all HR files both physical and electronic

• Works directly with controller to complete payroll

• Single handedly implemented and manages HRIS system

• Annually updates all HR documents, rewrites job descriptions and needed; including, develops, recommends, and implements personnel policies and procedures, prepares and maintains handbook(s), and performs benefit administration

• Completes monthly deliverables on time

• Single handedly implemented and manages Applicant Tracking System

• Co-manages a 25 employee SCA Contract

• Attends and contributes to team meetings

• Conducts successful HR meetings to update team on important HR Laws, as needed

• Updates HR website and HR ShareDrive as needed

• Completes all on-boarding/off-boarding paperwork in a timely manner

• Provides instruction for T/E Website

• Works closely with fellow team members to complete HR needs 3

• Submits annual Vets 4212 Reporting

• Actively maintains

• Conducts recruitment efforts for all exempt and non-exempt personnel, students, temporary employees, conducts, new employee orientations, outplacement, counseling and exit interviews, writes and places job advertisements

• Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory

• Liaison with Facility Security Officer (FSO)/Alternate FSO on security clearances for newly placed employees; coordinate where necessary for clearance updates with existing employees

• Completed all courses to get company V3 Certified-Veterans Hiring Program for Virginia

• Performs other incidental and related duties as required and assigned

• Complete travel assignments

• Works Closely with 3rd party Affirmative Action Planning Consultant to keep company compliant

• Veteran’s career assistant program coordinator

• Updating polices to comply with GDPR regulations Internal Auditor

• Responsibilities include document management, management review of management systems, and external audit scheduling

• Auditor for all integrated performance of EmeSec’s ISO capabilities of ISO 9001:2015, ISO/IEC 20000:2011, and ISO/IEC 27001:2013

• Successful transition to ISO 9001:2015 from ISO 9001:2008

• Assist in the preparation of EmeSec ISO audits (internal and external)

• Prepare internal audit schedules and plans

Administrative Delivery Manager (ADM)

• Manage the responsibilities assigned in a competent and professional manner with an emphasis on customer satisfaction as well as for EmeSec as a corporation to ensure competitive corporate advantage and differentiation

• Hard key management

• Plan and organize company events within/under budget

• Personally, maintain the currency of my professional skills and capabilities

• Deliver assigned deliverables and task assignments on schedule and on time

• Monitor, maintain, and proactively report on any HR or corporate risk issues related to personnel or contract performance to the Quality Assurance Manager (QAM) or the Chief Operating Officer

(COO). As necessary, present any unresolved or high-risk elements to the CEO at the earliest timeframe or if the QAM or COO do not provide substantial guidance for risk reduction

• Seek opportunities to provide additional services to EmeSec clients, where appropriate and cost effective. Refer all information related to new business initiatives to the COO

• Assist with corporate quality assurance policies and processes as directed and/or assigned

• Responsible for developing quarterly newsletter. o Work with staff to determine content for quarterly newsletters and create calendar for newsletter work flow.

o Collect and edit articles for newsletter; and write articles as needed. o Design newsletter layout.

o Meet print or email blast deadlines.

Fantastic Sams, Ashburn, VA July 2004- December

2015

Manager/Stylist

4

Quickly promoted to management position though my ability to adapt and quickly acquire new skills, leveraging my strong customer service mindset, building effective work relationships with all team members, and delivering commitments on time. Fantastic Sam’s Manager of the Year for North American in 2013, delivering 11.5% average revenue growth over three years. Key Contributions:

• Drove all aspects of business operations including team management, financial management, customer satisfaction, services delivery, and training

• Human Resource Management Assured compliance with up to date Human Resource laws, rules and regulations

• Employee Staffing Constructed job descriptions and postings, interviewing, screening, offer letters and new hire packets, hiring, ensure employees are licensed, exit interviews, firing/resignation, and recruiting

• Processed payroll, process bonuses

• Team Management Developed and managed employee schedules, monitor performance and conduct performance reviews

• Project Management Planed, executed and managed task completion of 10-person staff

• Finance and Budget Management Was accountable to deliver revenue of $379,000 in 2015 and management of operational expenses

• Schedule Management Managed employee calendars and client schedules

• Was fully accountable for financial performance leading to 3 years 11.5% average revenue growth

• Maintained cost effective inventory levels, including purchasing, receiving, and stocking inventory

• Process co-authored business operation decisions

• Employee Development Built high performance team through scheduling and coordinating training and facilitation continuing education program. Establishing employee performance sheets and leading performance meetings one-on-one with employees

• Organized and delivered team meetings

• Customer Service Experienced across customer life cycle (Learn, Buy, Get, Use, Pay, Support)

• Documentation and Presentation Developed in-store advertising, promotional signage, support direct mail, email, and online marketing campaigns and offers

• Answered phones/emails and organizing them via priority

• Developed reports using Microsoft Word, Power Point, and Excel PUBLISHED WRITINGS/PRESENTATIONS

Published a Blog for Zenefits on Employee Culture: https://zennation.zenefits.com/customer-spotlight- how-zenefits-helps-emesec-build-strong-company-culture/ Served on a Q&A HR Panel: https://www.zenefits.com/blog/new-employee-welcome-email-expert- tips/

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