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Service And Support Specialist

Location:
Corona, CA
Posted:
December 19, 2018

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Resume:

Richard William Pohle

**** ***** ******* *****, ******, CA 92881

ac70ff@r.postjobfree.com 714-***-**** cell

Professional Summary Motivated sales, service and technical training professional possessing a strong commitment to customer service with excellent communication skills. Able to build a loyal customer base by effectively addressing needs by proving capabilities, answering questions and resolving problems through technical advice, service, training and ongoing support. Skills

• Technically Oriented, Able to train both experienced as well as inexperienced operators in the operation of sophisticated mechanical machinery in order to gain espected results.

• Oversaw sales and marketing in all aspects through advertising, personal contact, hands on demonstrations, trade shows and mailings.

• Oversaw service department personnel. Provided personal technical training and coordination of factory training to inside service personnel.

• Oversaw parts and supply department.

• Oversaw the installation of equipment and participated in industry trade shows effectively demonstrating capabilities and closing sales.

• Proficient in office hardware and software. Fast learner and analytical thinker. Work History

• 06/1984 – 10/2015 Graphic Systems, Div. of Printers Mail Order, Inc. A business my father started in 1971. Began part time as a student. Operated small offset printing presses and bindery equipment. Experience elevated me to eventual position as V. President of Sales.

• 1983 – 1984 Metropolitan Life. Attained Fire and Casualty Insurance license.

• 1987 – Present As co-owner of apartment buildings in Dana Point I have performed many upgrades, repairs and refurbishment of the units as necessary. Remodeling, tear down and rebuild of kitchens, bathrooms, stairways, stairs, decking and railings as well as minor repairs.

Certifications and Training

• 1988 - Attended service training at International Printing Aids, Miami FL. Trained in the troubleshooting and repair of electrostatic lithographic platemaking machinery.

• 1990 – Attended Baumfolder service school in Sidney, OH at Baumfolder Corp. Trained in the operation and repair of programmable floor model commercial folding and paper cutting machinery. Awarded top dealer awards in 1992, 1993 and 1995.

• 1995 – Attended Service training school at Graphline Corp. Tamarack, FL Trained in service of darkroom camera and photo direct platemakers and digital pre-press equipment.

• 1991 and 1998 – Attended Toko offset printing press service school. Trained in the repair of Toko brand single color and Toko R2 true two color offset presses. Gained recognition as a top performing dealer throughout our tenure. Granted exclusive dealership rights to So. California and surrounding states.

Education

• 1982 – 1984 California State University, Chico Studies toward Bachelors Degree, Business Management

• 1977 – 1981 Saddleback College, Mission Viejo, CA Studies toward business and sciences. Deans list honor roll - 1981

Interests

• Water sports, golf, cooking, travel.

Customer and Dealership Vendor References Available on Request



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