Manager Project
Resume:
Michael S. Triglia
West Chester, PA 19380
************@*****.***
SUMMARY
Seasoned Information Technology Professional with extensive leadership, team building, program management and hands-on technical experience in application development, ERP systems, ITIL, business continuity, Disaster Recovery, networks and telecommunications, including design, implementation and support. Recognized top performer with commitment to company vision and customer focus. Distinguished by following competencies:
Excellent Interpersonal Skills
Excellent Team Building and Development
Motivating Others
Excellent Analytical and Problem Solving Skills
Managing To Vision and Purpose
Budgets and Resource Management
Excellent Program / Project Management
Planning Skills and Organizing
PROFESSIONAL EXPERIENCE
COMCAST CORPORATION, PHILADEPHIA, PA August 2011 – Present
Senior Project Manager
Responsible for oversight and management of multiple software and hardware projects involving the Central Billing and Portal On Line Bill Pay solutions. As a thought leader developed the operational plans to ensure they were aligned with the business objectives.
Led project management activities to ensure alignment with other strategic programs. Coordinated with a wide range of cross-functional teams to ensure that programs were within the scope and on schedule
Managed the SDLC, introduction and companywide migration, 19 regions, to the Central Billing enterprise solution
Project managed the Portal and On Line Bill Pay solutions and their introduction as an enterprise solution
Direct responsibility for all phases of testing including Change and Release Management
Created operational plans to help focus the matrix core teams to identify and schedule all tasks needed for end-to-end proof of concept through production deployments
Provided leadership and management to other program management teams to help identify and confirm participation from other required teams. Ensured the teams clearly understood their roles and responsibilities for the duration of the program
Developed and monitored key objectives, milestones and issues to keep all stakeholders informed of the program’s status
Led continuous improvement planning to create a practice to drive consistency and repeatable processes
VERTEX, BERWYN, PA March 2008 – April 2011
Manager, Partner Connectors
Develop with each ERP channel Director a program level strategy to differentiate Vertex Tax Connectors products and consulting services with targeted ERP Vendors – Oracle, SAP, PeopleSoft and JD Edwards.
Led a team of Solution Managers, developers, business analysts and Project Managers to ensure the interface features and designs were focused and efficient
Managed the Oracle R12 Vertex Tax Link development and Service Delivery of the Sales, Consumer Use and VAT Tax solutions. For Oracle lli, Vertex paid royalties to a business partner for the use of their Tax Links
Significant onsite consulting with global customers, ERP vendors and management consulting business partners
Facilitated interface issue resolution and escalation process to help provide seamless interface support for our customers, ERP vendors and management consulting business partners
SPX CORPORATION, HORSHAM, PA April 2007 – February 2008
Director, North American IT Service Delivery
Organizational restructuring resulted in relocation of North American Data Center to Southern United States
Responsible for delivering Global Information Solutions and Services and establishing consistent support processes for services across the globe. Provided overall program management, administration, ITIL Corporate application development efforts and support for the U.S. based 24/7/365 NOC. Provided Tier 3 resource support for the global data centers in Europe and Asia.
Collaborate with the four segment leaders representing sixty business units to ensure their overall business strategies were supported with the appropriate technology solutions and services SLAs
Managed a large team (55) of onsite and offshore Project and Technical managers and technical resources that provided services for multiple Financial / ERP platforms including Oracle, PeopleSoft, JD Edwards and SAP
Developed and implemented measurement standards for service, network and system performance to ensure a consistent delivery of Information System services across the globe
Re-negotiated software and support contracts with annualized savings of $400,000
IKON OFFICE SOLUTIONS, MALVERN, PA October 2004 – April 2007
Senior Technology Manager – Application Support and Operations February 2006 – April 2007
Responsible for managing application integration projects including feasibility, evaluation, project estimation, cost control, requirements recommendations, functional specification, technical design, technical development, test planning, test execution, stress testing via LoadRunner, production implementation.
Managed a large team (60) of onsite and offshore Project and Technical managers and technical resources that provided services for multiple platforms: Legacy, Web and eBusiness suite environments supporting 16,000 users. Platforms included thirty-five Oracle’s EBusiness Suite and HCM modules, ADP and eCommerce
Directed Oracle Application Development team (20) with development efforts for the eBusiness Suite and reporting warehouse. Oracle tools included: Forms, JDeveloper, BPEL Process Manager
Managed a Web Application Development team to create an enterprise wide Content/Document Management Solution. Tools included Stellent, Kofax, Blue Martini, Metastorm
Senior Enterprise Project Manager October 2004 - February 2006
Responsible for large-scale enterprise projects. Significant experience within a matrix management organization that had extensive reliance on vendor resources onsite and offshore.
Led forty-five member cross-functional project team to upgrade the Oracle Financials, ERP and eBusiness suite consisting of thirty-five modules and 16,000 end users.
Project managed a $20 million technical refresh for the production, support and development environments. The sixty-five member team included: Networks, Data Center, DBAs, application developers and functional IT.
Developed and maintained Sarbanes-Oxley compliance program for the main production databases: Finance/ERP, IRIS (reporting warehouse), and payroll. This included COSOs, test plans, action lists, remediation plans, Cobit standards and ongoing maintenance for continued compliance.
INTERNATIONAL ENVELOPE CO., EXTON, PA November 1994 - October 2004
Technical Services Manager
Responsible for business solutions integrating new policy, applications, network and telecom services. Managed a team of support personnel including: PMO Managers, Technical Managers, Network Administrators, Systems Analysts, DBAs, and Developers.
Managed all application development efforts for PeopleSoft HR and JD Edwards Financial and ERP systems.
Led the design and project managed the migration to one national Call Center. Responsible for Telecom support services (IVR, ECR, ACD, CTI and VoIP) and PBXs
Designed and implemented a Content / Document Management solution for the Call Center and enterprise
Daily reviews with all Project team managers to insure all project status checks and ITIL best practices
Led Sarbanes-Oxley responsibility for IT systems compliance. Created and documented policies, standards and procedures for: Security access controls, Business Continuity and Disaster Recovery
Responsible for all IT budgets ($3-4M), staffing, development, contracts and vendor negotiations
AMERICAN FIBER VELOPE CO., SWEDESBORO, NJ
MIS Manager April 1984 - November 1994
Designed, implemented and managed a National data and voice network. Full responsibility for all application development, Change Management, databases, networks, servers, staffing, employee development, budgets, contracts, vendor management and Service Desk.
Managed all application development efforts for PeopleSoft Financial and HR systems.
Led the design and project managed the migration to one national Call Center. Telecom support services included IVR, ECR, ACD and CTI.
Designed and implemented an Agent Desktop to streamline the call process.
Directed multiple new voice, network and server application installations for new plant / office locations
DIVERSIFIED SERVICES, INC., CINNAMINSON, NJ May 1980 - April 1984
Cost Accountant
Prepared General Ledger, budget actual variances, bids for contract quotes, Monthly Reporting and Payroll.
EDUCATION
MBA, Systems Management ST. JOSEPH’S UNIVERSITY, Philadelphia, PA
Bachelor of Science, Accounting PENNSYLVANIA STATE UNIVERSITY, State College, PA
Continuing Education/Workshops
Project Management, Managing Change, Constructive Negotiations, Process Improvement, Six Sigma.
Technical Tracks: Oracle DBA, Microsoft SQL Server DBA, Informix DBA, Microsoft (Operating Systems, Active Directory), HPUX, AIX, Citrix Admin, PeopleSoft PeopleTools/Admin, SAP Admin, JD Edwards Admin, HighJump, Cisco, Symantec, BMC Remedy, JIRA, SQR, PL/SQL, Agile, OpsDev, Cobol, C++
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