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Manager Customer Service

Location:
Lagos, Nigeria
Salary:
optional
Posted:
December 19, 2018

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Resume:

OWUYE ADETOLA MUIDEEN

JOB OBJECTIVE:

‘To be someone who creates value and contributes positively to the development of his immediate environment through innovative thinking and creative problem solving and seen as someone who doesn’t compromise’

WORK EXPERIENCE

CRYSTAL GLASS NIGERIA LTD / TECHNOGLASS INDUSTIRES LTD - (1ST NOV. 2016 - DATE)

(MANAGER, FINANCE AND STRATEGY)

Managing the financial systems across the company linking account payables, receivables, capital expenditure etc to provide accurate financial statements reflecting the company’s position.

Defining and communicating corporate accounting guidelines, including chart of accounts, periodic closing schedules as well as reporting requirements within the finance unit.

Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts and documenting business transactions.

Monitoring internal key performance indicators (e.g working capital ratio, interest cost, debt / equity ratio, ROI, etc) based on Finance Unit’s strategic plan.

Developing and maintaining financial analysis to support decision making of the company and ensuring that the company complies with all taxation laws.

Analyzing financial information detailing assets, liabilities, and capital and prepares balance sheet, profit and loss statement, and other reports to summarize and interpret current and projected company financial position for internal and external use.

Audits contracts, orders, and vouchers, and prepares reports to substantiate individual transaction prior to settlement.

Monitoring compliance with generally accepted accounting principles and company procedures.

Developing and maintaining financial models to support long-range planning needs of the company and address issues that affect shareholder value

Directing and managing the preparation of the annual budget and regular forecasts.

Ensuring accurate and timely preparation of the management accounts and provide analysis of trends in the industry.

Responsible for statutory reporting, treasury management (working capital management, investment analysis) and financial review of growth opportunities.

Present financial reports to the Company’s Board of Directors

Reviews, investigates, and corrects errors and inconsistencies in financial entries, documents and reports.

Makes recommendation regarding the company’s accounting reserves, assets and expenditures.

Liaise effectively with the external auditors to ensure efficient and effective audit.

(APRIL 2014 TO 31/10/2016) (SELF-EMPLOYED)

Consultancy Activities for small scale companies on Investigation and Auditing.

Investment Advisory Services to Individual clients.

Subsistence Farming in Poultry and Maize planting. UNION BANK OF NIGERIA PLC (January 2006 to April 2014) (SUB-MANAGER) 1. INSPECTION DEPT (FRAUD INVESTIGATION UNIT - November 2010 to April 2014)

Investigation of electronic frauds (Internet Banking Frauds, ATM Frauds, POS etc)

Special and General investigation activities

Liaising with Law Enforcement Agencies (The Police, EFCC, SFIU)

Representing the Bank in Law Courts for cases against fraudsters

Liaising with other Banks on activities bordering on fraud or confirmation of transactions Page 1 of 4

Recovery of funds stolen by Fraudsters

2. INSPECTION DEPARTMENT (BRANCH AUDIT - January 2006 to October 2010)

Routine Audit of Branch Operations of the Bank

Audit of Securities on Loans and Advances

Audit of Loans and Advances in Branch Books

Audit of GL and Suspense Accounts in Branch Books

Audit of Income and Expenses in Branches

Analysis of Financial Performances of Branches

Spot Checking of Branches

Audit of subsidiaries of the Bank (Union Assurance Limited, Union Homes Savings & Loans Plc

Routine Audit of Zonal (Area) Offices of the Bank UNIVERSAL TRUST BANK PLC (January 2001 to December 2005) (SENIOR BANKING OFFICER)

1 COMPLIANCE DEPARTMENT

Investigation of reported cases of fraud and other related offences.

Carrying out follow-up audit on Operations and Credit Review Inspections Reports.

Carrying out Statutory and Regulatory Returns (Monthly, Quarterly, Half-yearly and Yearly) on Frauds / Forgeries / Terminated and Dismissed Staff on account of fraud to Regulatory authorities

(CBN, NDIC, CIBN, FITC etc)

Rendition of suitable reports to Board of Directors

Carrying out external relationship on behalf of the Bank with Foreign Embassies, EFCC, SFIU etc

Liaising with Law Enforcement Agencies (The Police, EFCC, SFIU) 2 RISK MANAGEMENT AND CONTROL DEPARTMENT

Liaising with Debt Recovery Agents to recover hard-core loans.

Constant evaluation of Banks’ credit portfolios to determine the correct status/classification of the Loans and Advances.

CAPITAL EXPRESS SECURITIES LTD (INVESTMENT COMPANY) / CAPITAL EXPRESS INSURANCE CO. NIG. LTD SEPT – DEC 2000 (ASSISTANT MANAGER)

Designing Investment Portfolio for Customers

Formulating Investment Strategies for the Group

Researching and Publishing Monthly Investment Bulletin

Trading on The Nigerian Stock Exchange

FINANCIAL TRUST CO. NIGERIA LTD (GROUP OF COMPANIES) JULY 1999 – AUGUST 2000 (MANAGER)

Reporting directly to and assisting The Executive Chairman in Re-capitalising, Re-structuring and Re-organizing the Group.

PRUDENT MERCHANT BANK PLC JANUARY 1997 – MARCH 1999. 1. ASSISTANT MANAGER,CORPORATE FINANCE DEPARTMENT / DEPUTY CHIEF OPERATING OFFICER, PRUDENT STOCKBROKERS LIMITED

Company & Credit Analyses

Capital Market Operations and Issuing House Activities

Formulating Investment Strategies for the Company

Designing Investment Portfolio for The Company and The Bank’s High Net Worth Individual Customers

Page 2 of 4

Trading on The Nigerian Stock Exchange.

DOMINION TRUST LIMITED (INVESTMENT SERVICES COMPANY) AUGUST 1991 – DEC 1996 (ASSISTANT MANAGER)

Credit Analysis, Credit Appraisal and Documentation

Loans and Advances Ledger update

Recovery of Sticky Credits

Treasury and Accounts Operations

Maintaining Banking Relationships for the Company and Monitoring of Bank Balances

Trading on The Nigerian Stock Exchange and carrying out other Capital Market Activities

General Administration.

NATIONAL YOUTH SERVICE PROGRAMME APRIL 1990 – MARCH 1991

Mathematics Teacher – Kano Commercial Secondary School, Airport Road, Kano, Kano State. ACADEMIC QUALIFICATIONS INSTITUTIONS ATTENDED WITH DATES

1. B.SC (HONS), ACTUARIAL SCIENCE University of Lagos, Akoka Lagos 1986 – 1989

(2ND CLASS UPPER)

2. WASC A’LEVEL (HIGHER SCHOOL Ogun State College of Education CERTIFICATE) School of Basic Studies, Ijebu Ode 1983 – 1986 3. WASC O’LEVEL (ORDINARY SCHOOL Community Grammar School, CERTIFICATE) Owu-IkijaIjebu, Ogun State 1978 – 1983 4. PRIMARY SCHOOL LEAVING OwuIjebu Primary School 1972 – 1978 CERTIFICATE

PROFESSIONAL QUALIFICATIONS WITH DATES

1. Associate, Institute Of Chartered Accountants Of Nigeria - ACA, MAY 2002 2. Associate, Chartered Institute Of Stockbrokers - ACS, JUNE 1993 3. Dealership Certificate Of The Nigerian Stock Exchange DEC 1992 PRIZES WON

1. University of Lagos Provost’s / Dean’s Prize for 1987/1988 Academic Session. 2. 2nd Best position in Essay Competition among Secondary Schools in Ijebu East Local Gov’t on the occasion of Children’s Day Celebration in 1983.

3. Best Behaved male student of Community Grammar School Owu-IkijaIjebu, Ogun State in 1983. COURSES ATTENDED

1. Shaping the direction of Customer Service (E-Learning course) UBN Plc 12 March 2014 2. Introduction to Information Security (E-Learning course) – UBN Plc 5 December 2013 3. Anti-Money Laundering (E-Learning course) – UBN Plc 7 Sept 2013 4. Principles of Internal Auditing (E-Learning course)– UBN Plc 17 March 2013 5. Sustaining Competitive Advantage (E-Learning course) – UBN Plc 1 December 2012 6. Results and Teamwork without Authority (E-Learning course) UBN Plc 29 May 2012 7. International Financial Reporting Standards IFRS –Standards for Financial Statements and Their Items (E-Learning course) UBN Plc 11 February 2012 8. International Financial Reporting Standards IFRS –Introduction and Conceptual Framework (E-Learning course) UBN Plc 27 January 2012 9. 4 Days Comprehensive Internal Control and Inspection Training course organized byAbifem Associates – UTB Plc 27 – 30 Oct 2003 10. Money Laundering Workshop (Raven Consult) – UTB Plc 21 – 22 Aug 2003 Page 3 of 4

11. Bank Fraud: Detection, Prevention and Control –ICAN 29 – 31 Oct 2002 12. Have also attended several other courses relevant to Financial Industry. EXTRA CURRICULAR ACTIVITIES

Travelling, meeting people and watching documentaries COMPUTER LITERACY

Microsoft Words, Microsoft Excel, Power Point, Quickbook Software Application BIO DATA

Sex: - Male

Nationality - Nigerian

State of Origin - Ogun State

Date of Birth - 27 July 1969

Marital Status - Married

Phone Numbers - 080********, 080********

E-Mail Address - ac70cm@r.postjobfree.com & ac70cm@r.postjobfree.com Home Address - c/o Mr. SurajAdetayoBadewa,32 Ojurayo Street off Oshogun Bus Stop, Alapere, Lagos

REFEREES

1. The DGM 2. Others available on request

Human Resources Department

Union Bank of Nigeria Plc

13th Floor, Stallion Plaza (36, Marina)

Lagos

I confirm that all information supplied above are correct and are subject to confirmation from respective institutions.

Signed

Owuye Adetola Muideen

Page 4 of 4



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