Shiu Ling “Nancy”Wu

Hospitality Professional

ac70ba@r.postjobfree.com Honolulu, HI 808-***-****

Entrepreneurial and innovative hospitality professional with over twenty two years of experience providing the highest levels of customer service. Dedicated to identifying problems and instituting long-term resolutions. Strong ability to develop bonds with vendors, clients, and merchants to secure needed services and products. Solid expertise and success in promoting available rentals and seeking potential renters, evaluating to match clients to their requirements. Fluent in Taiwanese and Mandarin.

Areas of Expertise include:

. Customer Service . Credit Check

. Inventory Analysis . Calculate monies for rental

. Vendor Relations . Contact for proper repairs

. Property Development . Show Vacant Unit to Prospective Tenant

. Relationship Building . Maintain general email accounts

. Draft Rental Ad . Handle correspondence

. Project Management

. Planning & Marketing

. Office Management

. Problem Resolution

. Prepare/Review lease documents

Professional Experience

PROSPERITY INC Hauula, HI January 1993 - Present

Assistant Manager

Essential team member in a family business operating for over 30 years. Field inquiries from clients and relay relevant information to best inform. Complete files through Xerox copying. Develop and finalize inventory and payroll, including overseeing a weekly deposit. Ensure the highest levels of customer service while accurately handling cash and credit card procedures.

Key Accomplishments:

• Scrutinize current stock and order inventory for all merchandise.

• Collaborate with vendors and merchants to identify needs and obtain the

most beneficial products and services that boost performance and improve store.

• Guarantee store is properly opened and closed each day, reviewing floor for cleanliness, organization, and functionality.

PROPERTY MANAGEMENT - LONG TERM & VACATION RENTALS

Honolulu/North Shore, HI January 1995 - Present

Owner/Landlord

Design attractive notices online and in documents to pinpoint targeted renters and promote current vacancies. Verify and review credit checks, authorizing final agreements. Juggle multiple tenants and assure all requirements met, responding and resolving issues on a 24/7 basis.

Key Accomplishments:

• Implement processes to increase marketing of rentals, successfully achieving goals.

• Communicate effectively through e-mail, phone, and in-person to secure proper services needed in each rental.

• (CERTIFICATE) Fair Housing 504/ADA, VAWA, Rual Development (RD)515, HUD 4350 3 programs, HOME and Low income Tax Credit (LIHTC)

Additional experience includes Marine Surf Hotel (1995 - 1996).

Tzu Chi Foundation, Volunteer

Aid in documentation filing and creating entertainment for elderly in Palolo Nursing Home. Increase funding for disaster victims through donations, recycling, and community clean ups, including feeding homeless.

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