Receptionist

* ***** *********** ********** ******* in reception and front desk roles .Positive nature with exceptional telephone etiquette .Demonstrated ability to greet guests with a smile, providing information and arranging reservations in timely manner .Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables.

Organized, with a special talent to communicate with guests clearly, timely, and accurately. Develops and maintains cooperative working relationships with coworkers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines

PROFESSIONAL EXPERIENCE

[Receptionist] Dubai International hotel Aug 2017 – Present

(Dubai INTL Terminal hotel Dubai Airport)

Greet the guest with smile.

Prepare arrival departure with special request.

Smooth check in and check out the guest with making invoice.

Handle guest complaints and request with appropriate department.

Making new reservation.

Email handling.

Cash handling with currency exchange.

[Receptionist] Lemon tree Amrante beach resort Goa Sept 2016 – Aug 2017

( lemon tree hotels company India )

Greet the guest with smile.

Prepare arrival departure with special request.

Smooth check in and check out the guest with making invoice.

Handle guest complaints and request with appropriate department.

Making new reservation.

Email handling.

Cash handling with currency exchange.

Making C forms for foreigner guest.

Night auditing and making the reports

[Receptionist] Tree House Platinum Hotel Goa Nov 2015 – Sep 2016

(Tree house platinum hotels later hired by Lemon tree hotels company )

Greet the guest with smile.

Prepare arrival departure with special request.

Smooth check in and check out the guest with making invoice.

Handle guest complaints and request with appropriate department.

Making new reservation.

Email handling.

Cash handling with currency exchange.

C forms Making for foreigners Guest.

Night auditing and making the reports.

[Job Training] Ramada Hotel Punjab Jun 2014 – Jun2015

(Ramada Hotels, Punjab India)

Basic training about check in and check outs

Basic threat training.

Training of telephonic manners indoor or out door calling.

Helping the guest with luggage.

Making logbook to pass the information to next shift.

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma in Hotel Management, Universal Institute of Hotel Management Jun 2012 – Dec 2013

1 year classes and 6 month industrial traing finshed with 64%.

Secondary Education, BSEH( Board of School Education Haryana ) Apr 2007 – Mar 2009

Completed Secondary Education in 2009 with 59% marks.

Comleated High School Education In 2007 with 72% marks.

Courses:

Certified in basic and advance computer education.

Software skills:

Opera PMS

Protel PMS

IDS PMS

Microsoft Office (Word, Excel)

Achievements:

Most enrollment DIH Guest reward Program Apr 2018.

Top up seller of March 2018.

Top up seller of Dec 2017.

Top up seller of Nov 2017.

Rock star of the Month Dec 2016.

Best Smile award Sept 2016.

Basic information:

Sumit Kumar S/o Sh. Ramphal

VPO Lajwana Kalan (126101 )

District Jind Haryana (India).

Language Hindi, English, Punjabi, Russian intermediate and Basic French & German.

The above-furnished details are true to my knowledge and reference can be provided up on request.

Sumit kumar

Applicant

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