Sign in

Customer Service Manager

Brampton, ON, Canada
December 22, 2018

Contact this candidate


Dear Hiring Manager

I have worked in the Hospitality, Housekeeping and F&B industries for more than

** *****; both Front and Back of House. my knowledge includes, Customer Service, Product Quality, Team Building and Staff Management, among many other strengths. My nine years’ experience in public health taught me great leadership skills enabling me to supervise a crew of over 42 persons per shift on over 2 Million square feet of campus. My past experience as Shop Stewart for Northern division at Metro Parks and Property has brought to my knowledge the skills and attributes of others as well as teaching me to deal with difficult behaviors. I am experienced with the needs of a big department in a unionized environment.

I am an exceptional service provider who is very knowledgeable in operating a business. Operations, Property Management and Experience of are the most valuable qualities I offer.

My entrepreneurial endeavors have taught me how to be frugal within a budget without affecting operational needs or outcomes.

I am seeking a position to help in the advancement of your organization and am certain that I will be able to lead your team to great accomplishments. Thank you for your consideration.

I hope to have the pleasure of meeting with you.

I can be reached at 416-***-**** or via email at Kind regards,

Pasquale Lanzillotto

Pasquale Lanzillotto

255 Montrose Avenue, Toronto, Ontario M6G 3G6 416-***-****

My objective is to supply the best and most valued service to customers. My experience with, Environmental Services, Facilities and F&B will be a great asset to assist and to teach at your establishment.

Fluent in English, Italian and Spanish. French and Portuguese knowledgeable Responsibilities

Operations Management of restaurants and banquets, receptions, meetings and catered functions, client services and liaison before, during and after functions, menu planning, costing and implementation. Managing of housekeeping, laundry and Transportation Departments within a major Toronto hospital. Finance Total profit and loss responsibility, budget development, implementation, maintenance, capital budget preparation, management reporting and inventory systems set up and controls, cash control and system development. HR Management for managers, Kitchen and FOH staff, training development programs, staff training, motivating, hiring and firing. Facilities Facility maintenance management, facility layout, restaurant design and capital budget development and asset procurement, facilities start up. Sales Generated sales to signing contracts from initial inquiries. Increased sales, banquet and restaurant sales, client meetings, consultation and contract preparation.

Service Provided consultation on special event planning, improved customer service level at every opportunity through staff education and motivation, service and quality control. Employment History

JW Marriott Housing Manager 2018 - present

Human Resources Department

Resort Residence

Commercial (Pizza Nova/Bala Bay Spirits)/Residential (100 staff) St. Michaels Hospital Supervisor-Environmental Services 2006 - 2015 In-Patient, Common and Public Areas

Supervision of up to 45 staff / shift

Trained Staff in WHMIS, Vileda product training and Floor Care Training Sick Kids Hospital Patient Support Services Supervisor 2006 - 2008 In-Patient, Common and Public Areas

Supervision of up to 35 staff / shift

Full Time Day shift, Emergency, Acute Care and Food Courts Tavola Calda Owner Operator 1996 - 2006

Casual Fine Dining, Take Out and Catering

36 seats + 16 Patio (Catering 20-500)

Facilitated purchase of commercial/residential building Project coordinator, Site Supervisor, design and build restaurant Bar Italia PT Barista/Assistant Manager 1987 - 2017 Restaurant, Bar, Nightclub.

Banquets and receptions up to 200

Shift Manager, Key Holder with Opening and Closing duties Education/Training/Certifications

Certified - First Aid, C.P.R., Food Safe Handling, Smart Serve, PHCD 1989-2021

Hotel Operations Management Diploma George Brown College 2018-2020 Tourism Hospitality Management Diploma George Brown College 2016-2018 Environmental Services Certificate O.H.H.A, O.H.A. 2008-2010 Experience/Achievements/Volunteer

Road Hockey to Conquer Cancer

Participant, Fund Raiser and Philanthropist 2012-2017 Parkway Gardens Condominium Association

Member - Treasurer on Board of Directors 2014-2015 Little Italy Business Improvement Association

Member, Executive Secretary - on Board of Directors 1998-2006

Contact this candidate