LAURA C. CAPOZZI

** ******* **** ****** 914-***-****

Yonkers, New York 10710 Email: ac707m@r.postjobfree.com

Highly organized professional with more than 20 years of experience managing and coordinating daily operational, administrative, and security functions within diverse, fast-paced environments. Well-equipped with cross-functional background spanning facilities and operations management, customer service, and project management.

EXPERIENCE

ANDRUS ON HUDSON Hastings-on-Hudson, NY

Assistant Director of Facilities 2017 – Present

Oversee and coordinate all custodial, porters, maintenance, grounds and shipping and receiving assignment

Assess and coordinate maintenance, grounds and supply staff training needs

Complete and submit relevant reports and statistics in a timely manner

Fulfill Work orders and requests for maintenance

Maintain all warranties and services contracts

Issue keys to staff as needed

Conduct inspections and maintain all cleaning equipment

Attend supervision meetings, and trainings and assigned

Is on call to address needs on twenty-four hours basis

Made changes to the payroll for over twenty eight employees

Scheduling for assignments as needed

Coverage for Director of Facilities

Develop and supervise work and vacation schedules for all Facilities personnel, including substitutes

Interim Director of Facilities for over 2 months

SPRAIN BROOK MANOR Scarsdale, NY

Director of Maintenance & Facilities 2015– 2017

Administer the Department of Facility Maintenance.

Lead, organize, manage, perform and supervise all maintenance/housekeeping operations of the facility in compliance with all applicable federal, state, and local laws and regulations, and corporate and facility policies and procedures. This included being on call after hours to respond in case of a physical plant related emergency.

Develop and implement a comprehensive maintenance/housekeeping plan that is both corrective and preventative for the upkeep of all facilities, grounds, and the major facilities systems (HVAC, mechanical, plumbing, electrical, and structural) of the facility. Provide or adhere to an existing efficient work order system for repairs of facilities and equipment that ensures that all maintenance and repairs are completed in a timely fashion, and provide regular work order status reports to the facility and corporate administration.

Develop and implement an emergency and fire drill program as well as staff training and in-servicing as needed or requested by facility administration.

Recommend policies and regulations dealing with facilities management and the physical environment.

Supervise a personnel management program for the Maintenance/Housekeeping Department that includes recruitment and selection process, and a written evaluation process that uses the recommendations of building level administrators. Recommend the continued employment, discipline, or dismissal of maintenance personnel.

Develop and supervise work and vacation schedules for all maintenance/housekeeping personnel, including substitutes.

Monitor and approve time records of all maintenance and custodial personnel, and approve all overtime using established procedures and budgets.

Establish and implement a program of safety, accident prevention, and health maintenance for all employees, including safe and proper use of equipment, vehicles and materials, identification and prevention of hazards, air quality controls, Right To Know programs, and prevention of accidents and injuries. Work cooperatively with local and state agencies, including the police, fire, emergency, and health departments, to ensure that high standards of health, sanitation, and safety are maintained throughout all of the facility and grounds. Provide a regular program of staff development to promote, cleanliness, efficiency, effective procedures, communication skills, work attitudes, and ethics.

Provide and monitor a system of regular building, equipment, and grounds inspections to meet all federal, state and local requirements including submitting all reports in a timely fashion.

Conduct regular inspections of the facility, grounds, and equipment to ensure that high standards for cleanliness, attractiveness and safety are maintained. Recommend to the Administrator any improvements needed.

Analyze all accidents and regularly search for patterns in injury reports in order to establish corrective procedures to reduce the potential for future accidents or hazards.

Monitor and recommend systems and procedures to ensure the security of all facilities.

Establish and maintain a system of financial records, controls, and accounting procedures for the repair and maintenance of the facilities submitting all reports in a timely fashion.

Develop and recommend the maintenance budget, and then administer the approved budget, completing all required documentation.

Maintain current drawings and engineering records describing the facility, equipment, and grounds.

Maintain an inventory control system and purchase supplies, parts, and equipment through the established bid or price quote process that follows company and facility policy.

Approve the specifications and recommend contractors to perform maintenance and repair services, using established company and facility procedures. Supervise and inspect the work performed and recommend payment upon satisfactory completion of the work.

Develop, implement and monitor an effective grounds maintenance program, to ensure that the grounds are attractive and safe.

Communicate regularly with the Administrator and appropriate staff about the needs, regulations, and procedures for the effective operation of the buildings and the maintenance and custodial programs of the facility so that cooperative working relationships with building staff are encouraged and maintained.

Develop, implement, and monitor an energy conservation program, making recommendations for efficiency and reduction in the costs of operating the facilities.

Provide and maintain an efficient and effective waste disposal system with provisions for recycling of all waste permitted by local and State regulations.

Operate electronic and other equipment needed to carry out job functions and responsibilities.

Maintain effective communications with residents, staff, and administration to elicit support and to seek perceptions and ideas for the improvement of the facilities.

Research and make recommendations for improvement in the effectiveness and efficiency of the repair, maintenance, and housekeeping so that attractive, healthy, and safe facilities are provided.

Notify and assist the administration and appropriate emergency personnel of any emergency, and potentially dangerous or unusual situations.

Understand and communicate current developments in the repair, maintenance, and custodial areas through reading, participation in appropriate workshops or meetings, and involvement in professional organizations.

ALBERT EINSTEIN COLLEGE New York, NY

Custodial Manager 2015 – 2015

Oversee and coordinate all custodial assignment

Assess and coordinate maintenance staff training needs

Complete and submit relevant reports and statistics in a timely manner

Fulfill Work orders and requests for maintenance

Maintain all warranties and services contracts

Issue keys to staff as needed

Conduct inspections and maintain all cleaning equipment

Attend supervision meetings, and trainings and assigned

Is on call to address needs on twenty-four hours basis

Made changes to the payroll for over forty employees

COLUMBIA UNIVERSITY MEDICAL CENTER New York, NY

Custodial Supervisor/Facilities Management 2012 – 2014

Supervised bargaining unit staff (approximately 50 employees) responsible for the cleanliness, upkeep and maintenance of a major geographic area of the Medical Center Division of the University. Directed work assignments given to bargaining unit employees, evaluated and rated attendance, punctuality and performance for the purpose of determining continued employability and potential for promotion; administered discipline, provided leadership and counsel to employees. Managed payroll and vacations.

Inspected assigned area for quality of cleanliness and condition; assessed the need for maintenance, and repair.

Interacted with Department heads on a regular basis

Developed and implemented training programs for custodial services to determine the programs to meet needs; conducted training courses to improve skills of the work force; and determined the means and methods tube used in accomplishing work assignments.

Coordinated projects to its completion. Estimated time, cost, manpower, material, supplies and assignments.

MACERICH CORPORATION / CROSS COUNTRY SHOPPING CENTER Yonkers, NY

Assistant Manager, Security & Guest Services 2009 – 2012

Provide decisive leadership and direction for shopping center operations encompassing property management, marketing, security, and leasing.

Recruit, supervise, train, and motivate 30+ staff including 4 managers, 26 security officers, and 15 maintenance/housekeeping personnel.

Direct all Security and Guest Services contracts including CCTV security, fire, RPZ and radio systems as well as security vehicle maintenance. Monitor and maintain customer service excellence.

YONKERS RACEWAY POLICE DEPARTMENT Yonkers, NY

Senior Investigator 2006 – 2009

Defined and directed investigative operations and staff, ensuring highest safety levels for both employees and customers.

Recruited, hired, trained, and evaluated staff. Liaised with Gaming Commission and Commissioners to maintain regulatory compliance.

Established and enforced comprehensive system of security procedures and best practices.

FEDEX KINKO’S Norwalk, CT

Assistant Manager 2004 – 2006

Held chief leadership and management accountability for daily operations and 20-26 team members.

Oversaw facilities maintenance, production, procurement, fiscal reporting, and sales/marketing initiatives.

Mentored, coached, and trained employees. Monitored and maintained compliance with OSHA regulations.

XEROX CORPORATION Stamford, CT

Docu-Care Specialist / Client Operations / System Engineer 1995 – 2004

Promoted through ranks to provide specialized training for Xerox employees and key customer accounts.

Delivered cross-functional leadership for 14 staff across multiple functions including production, mailroom, records management, reception, graphic arts and billing department.

Managed and maintained total customer service quality for 200+ accounts totaling multimillion dollar sales and revenue.

TRAINING

Leadership Through Quality - Problem Solving Training & Quality Improvement Process Training - Management Awareness - Electrical Wiring/Troubleshooting Training

EDUCATION

WESTCHESTER COMMUNITY COLLEGE – Valhalla, NY

Criminal Justice Studies, 1986

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