DOUGLAS BEGLEY

**** **** **. *** *

North Bergen, NJ 07047

Cell: 201-***-****

ac702u@r.postjobfree.com

Director of Housekeeping

Experienced Director of Housekeeping spanning over 25 years in this area of operations. Worked in New York City unionized environments from Boutique, mid-sized and large hotel properties. Lead teams from luxury services to high occupancy operations. Team player and excellent communicator that is successful working with all departments. Developed highly trained Housekeeping team in an environment of safety and a focus on guest satisfaction. Passed on - site Fire Safety Director at Shoreham Hotel 2016. Currently employed as Life and Fire Safety Director. Actively looking to return to a position as Director of Housekeeping

Professional Experience:

Citibank Headquarters, NYC

Four Seasons Hotel, Downtown & Mandarin Oriental New York

Life and Fire Safety Director

February 2018 to present

Responsible for Life and Fire Safety and operation of Fire Command Station. Responsible for all life safety needs per property.Communicate any Life threatening conditions to occupants, management, ownership and FDNY Passed FDNY EAP, Active Shooter, and FSD F 89 Certification in 2018. Employer to schedule additional on - site exam for Citibank Headquarters, NYC.

CPR certified.

Hilton Westchester

2017 to February 2018

Property Operations Project Manager

●Assist Director of Property Operations in new owner enhancement projects. Replacement of bathroom plumbing and hardware, HVAC repair with contractor for all 445 rooms, Organization of future projects with spreadsheets and timelines.

●Lead associates in project efficiency and quality

●Maintain supplies through inventories and vendor communications. Work with Birch Street ordering system for Hilton standard and checkbook accuracy

●Coordinate daily with operational departments for room availability based on projected occupancies

●Set up Preventive Maintenance checklist and painting checklists. Work closely with Housekeeping to reinvigorate this much needed program.

●Attend daily stand up meeting and BEO meeting weekly

The Shoreham Hotel

2012 to 2017

Director of Housekeeping/ Fire Safety Director

●Establish linen and supply inventories to reflect correct pars and ordering needs

●Conduct monthly associate meetings to record concerns and develop action plans

●Organized administrative responsibilities in payroll, ordering, receiving and all Housekeeping daily work sheets

●Plan monthly spending to fulfill current and future needs of department

●Lead team in all cleaning and presentation standards in rooms and public spaces

●Created spreadsheet in common drive to track all cyclical cleaning and engineering projects

●Completed general cleaning of 75% of rooms in 1st and 2nd quarters with shift associates

●Assist as Hotel Life and Fire Safety Director

2010 to 2012

Concorde Hotel New York

Director of Housekeeping

●Implemented improvements to associate assignments to achieve higher productivity and quality of property cleanliness.

●Established cyclical cleaning program for all house-persons.

●Created comprehensive tracking system for all cyclical projects

●Initiated numerous room projects to impact the presentation and cleanliness of guest rooms

●Lead team members in management of training, coaching and disciplinary procedures.

●Building a strong rapport with all associates through open communication and consistent practices

●Completed general cleaning of 80% of guest rooms within first 2 months

●Created supply distribution to streamline tasks for all shifts

●Improved linen and supply inventory procedures to reflect par levels and monthly ordering

●Established supply pars to define product usage and expenses for monthly ordering.

2009

Citi Field: Day Manager / Event Manager

Alliance Building Services – First Quality Maintenance

●Organized daily assignments for 40 associates to detail clean all areas of stadium

●Trained/supervised all associates in performance of assignments in stadium, owners suites, and administrative offices

●Coordinated scheduled events for N.Y.Mets operations and First Quality maintenance

2008

Grand Hyatt New York

Hyatt Hotels & Resorts

Director of Housekeeping

●Implemented new deep cleaning team to achieve 3.5 cycles of rooms annually.

●Improved management of in-house laundry through inventories, deliveries and overall quality control.

●Increased guest satisfaction scores 10%.

●Trained all associates through Hyatt standards of cleanliness and service.

●Managed payroll and expense budgets to meet monthly P&L guidelines.

●Organized stock, storage, inventories, and purchasing systems.

2006 - 2007

Adam’s Mark Hotel

HBE Corporation, Dallas, Texas

Executive Housekeeper

●Coordinated staffing of in-house and contracted labor to service 1,840 room hotel and 400,000 sq. ft. convention Center.

●Improved guest satisfaction scores by 50%.

●Trained all in-house and contracted associates on company cleaning and service standards.

●Coordinated management if in-house laundry to improve inventories, deliveries and quality control.

2004 - 2006

Milford Plaza, New York

Highgate/Ogden-Cap Management

Director of Housekeeping

●Directed in-house bedding replacement for 1302 room property.

●Trained associates to meet standards of cleanliness and service.

●Collaborated to improve morale through creation of committees with associates on equipment, supplies and overall operations.

●Improved cost/efficiency of purchasing, stock, vendors, and inventories.

1998 - 2004

Novotel, New York

Accor North America

Executive Housekeeper

●Directed standards of cleanliness and services to 480 room hotel.

●Awarded best practice for daily room’s reconciliations.

●Created post renovation training for all associates.

●Coordinated 1999 sky lobby and reception renovations with management.

●Member of executive committee on the transition from non-union to union operation.

Manhattan East Suite Hotels

1993 - 1998

Southgate Tower Hotel

Executive Housekeeper

●Promoted to this 524 all suite property to ensure cleanliness and service standards.

●Resolved long standing union issues within first year.

●Directed training to meet standards as well as needs for renovations through 1994 – 1996.

●Coordinated re-organization of stock, storage, purchasing and inventories.

1990 - 1993

Dumont Plaza

Executive Housekeeper

●Implemented associate training toward high productivity and to meet company standards

●Directed general cleaning of 250 rooms with in-house and contracted labor.

●Member of corporate committee to create housekeeping manual for company

1987 – 1990

The Stanhope

Tobishima

Started as PM Assistant Executive Housekeeper and promoted to Assistant Executive Housekeeper in 1988.

1985 – 1987

Waldorf=Astoria

Hilton Hotels and Resorts

AM office coordinator in charge of opening for hotel and towers. Coordinated project staffing needs with assistant managers and Director of Housekeeping

Education:

BM, Music Performance and Music Education

Manhattan School of Music, New York City

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