Odoemelam Bright Macedonia, Ohrid

+389-**-***-***

ac702j@r.postjobfree.com

PERSONAL Adaptable Call Center Representative and Sales Representative with four years’ expertise in SUMMARY

assisting customers with questions and concerns. Talented at logging detailed information for each call and providing reports to management. Expert at retaining customers by providing accurate information and thoughtful answers.

In 2014 I was given a One Year Business Training Certificate, at Prince and Kings Limited. I have document for further proof.

EDUCATION Air-force High-school, Nigeria

School Leaving Certificate ( WAEC )

Sept 2006 - November 2012

Yaba College Of Technology, Nigeria

ND Polytechnic - Electrical Engineering

2012 - 2014,on hold

UNIVERSITY OF INFORMATION SCIENCE AND TECHNOLOGY "ST. PAUL Partizanska bb, 6000 Ohrid, R. Macedonia

Bachelor of Arts in E-Business, E-Culture, E-Government Sept 2014 - Aug2018

WORK HISTORY

Sales Representative - Prince & Kings Limited 09/2012 to 08/2014 Lagos,Nigeria

1 visiting potential customer for new business

2 provide customers with quotations

3 Identify new markets and business opportunities

4 Record sales and send copies to the sales office 5 cross checking the sales record from time to time 6 Gather market and customer information and provide feedback on buying trends Sales Development Representative - Odisea

Travel Agency

Ohrid, Macedonia 02/2017 to 08/2018

1 Filling and finding in data of target accounts

2 Dealing with the engaged customer

3 Inciting customers into recognizing an opportunity 4 Using social media as a tool to convey knowledge Call Center Representative - SLICE (food & beverages) Ohrid, Macedonia

06/2015 to 09/2016

1 Maintained user account data by initiating account access and establishing in database. 2 Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.

3 Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

4 Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.

5 Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

Educated customers on product and service details and information. SKILLS Language - Fluent in English

Computer Skills - Microsoft Office, several popular accounting packages Hobbies - Playing basketball