Zeron Apelian

Northridge, California ***** 818-***-****

ac702i@r.postjobfree.com Linkedin.com/in/zeron-apelian-8a555b6/

Chief Operations Officer

20+ years’ success transforming medical organizations and lives of patients

Passionate and focused professional, with a wealth of expertise in executive roles in the healthcare industry, and a history of providing leadership to large healthcare organizations with multiple facilities and 2500 employees and over 500 physicians. Expert managing diverse departments, professionals, and programs; committed to development and implementation of strategies and action plans to improve employee satisfaction, physician support, efficiency, and quality of services to patients. An avid communicator, with impeccable networking and relationship building abilities, capable of engaging and aligning customers, management, and staff.

Highlights of Expertise

Ambulatory Care Services

Operational Management

Budget Planning & Forecasting

Team Leadership

Hospital In-patient Care Services

Quality Assurance

Staff Development and Training

Clinical Ancillary Support Services

Career Experience

Kaiser Permanente Medical Center, Panorama City, California

Provide executive-level leadership to workforce of more than 2500 employees and 500 physicians; develop strategy and execution plans for a medical center with 11 ambulatory clinics and a 220-bed hospital.

CHIEF ADMINISTRATIVE OFFICER (January 2013 to June 2018)

Hold concurrent responsibility for ensuring highest quality healthcare services for 270K+ lives, supporting team of 500 physicians, and administering a $430M budget; collaborate closely with Medical Director to define critical objectives and quality metrics, and establish actionable plans to drive performance and success.

Implemented improvement strategies resulting in best overall performance in the Southern California region for access, quality, patient service, and affordability.

Developed an internal culture that led to highest employee satisfaction in the region, best physician satisfaction and support survey scores, increased workplace safety and leadership across all clinical metrics.

Identified profitability and revenue opportunities; championed innovation and risk taking focused on improvement in performance and achieving best patient care experience.

ASSISTANT MEDICAL GROUP ADMINISTRATOR (January 2006 to December 2012)

Oversaw multiple departments within the medical center, ranging from laboratory/pathology, imaging, and most surgical and medical subspecialties, to pediatrics, physical therapy, and population care; controlled annual budget of $130M and held financial responsibility for meeting all budget goals. Developed systems administration projects designed to enhance improve overall efficiency, standard and quality of services, and member satisfaction; co-chaired Labor Management Partnership Council.

Promoted goal alignment across the organization through networking and collaboration; improved labor and management relationship, therefore facilitating key organization initiatives.

Executed opening of one new hospital and two ambulatory clinics; implemented strategies to ultimately win Best Clinical Laboratory of the year across the United States by MLO.

LABORATORY AND PATHOLOGY DEPARTMENT ADMINISTRATOR (December 2003 to December 2005)

Directed day-to-day operations of a complex pathology laboratory system, orchestrated long-term departmental vision and goals, executed fiscal operations and regional planning, and created quarterly reports to document progress. Liaised with physicians, administrators, and various interdepartmental services to ensure complete collaboration and delivery of high quality services.

Expanded laboratory services and implemented a laboratory rounding program to better support physicians, and decrease time needed to address patients’ needs, questions, and concerns.

Additional Experience

Laboratory/Pathology Director (2001 to 2003) USC University Hospital, Los Angeles, CA

Manager of Laboratory Support Services (1999 to 2001) University of California, Los Angeles, CA

Education & Credentials

Executive Leadership Program

Harvard University, Cambridge, Massachusetts

Master of Science in Medical Technology

California State University, Dominguez Hills

Bachelors of Science in Biology and Medical Technology

California State University, Los Angeles

Professional Associations

American Society for Clinical Pathologists

Clinical Laboratory Management Association

College of American Pathologists

National Accrediting Agency for Clinical Laboratory Scientists

Affiliations

Management Co-Chair of Local Labor-Management council

Medical Executive Committee

Quality Improvement Council

Utilization Management Committee

Regional Laboratory Utilization Action Team

KP On Call Committee

Regional IT Planning Committee

KP Children’s Care Network

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