Medical Receptionist

Lisa Betz

W**** State Rd **, Fond du Lac, WI ****5 • 920-***-**** • *********@*****.***

As an experienced professional with expert knowledge of direct and indirect lending and depository business lines, I deliver exceptional customer service and support while managing day to day responsibilities. My previous positions have allowed me to develop strong, critical thinking and communication skills and I pride myself on the professional relationships I have built. I strive to take on new challenges and continue to grow my skills and knowledge base.

U.S. Bank, N.A., Oshkosh, WI 1996-2018

Credit Disputes Analyst – June 2016 – November 2018

Distribute credit disputes received via email or incoming mail from consumers and credit reporting agencies to individual processors

Perform in-depth research and review of both indirect and direct consumer credit bureau disputes

Engage and collaborate with business lines to foster positive relationships and bring swift resolution to credit bureau disputes

Submit required documentation to update any necessary corrections to the credit reporting agencies

Provide clear and articulate written response of resolution to both consumer and regulatory agencies

Complete follow-up of investigation to ensure consumer account has been updated

Managed workloads of multiple processors during staffing shortage; i.e. vacation, sick, or heavy workload is received

Manage projects as assigned by leadership for special projects

Consumer Loan and Lease Correspondence Specialist- January 2000- June 2016

Complete intake and distribution of incoming mail and faxes.

Complete daily incoming work assignments to peer group

Perform quality control audit of written responses of peers prior to mailing to consumer

Review and perform detailed investigation for resolution of inquiries and complaints received from consumers, regulatory agencies and executive office, in an empathetic manner

Submit necessary maintenance on account to ensure account information is accurate

Utilize strong written skills to bring proper grammar, consistency and accuracy when providing detailed response of investigation results to consumer or regulatory agencies

Foster positive relationships with other departments within Consumer Loan and Lease Operations to provide exceptional service to our internal and external customers

Consumer Loan and Lease Support Specialist - November 1996 - January 2000

Received incoming call from bankers, consumers and third parties

Perform investigation and resolve to complex inquiries and complaints

Fully trained in all skill sets applicable to consumer products

Assisted with new hires; act as mentor and “go-to” for new staff

Participated in inter-departmental communications and meetings

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