Manager Operations

R R

**** *** ****, *******, ***** ***** • 214-***-**** • **********@*******.***

Professional Summary

Proficient Assistant Underwriter successful in preparing documents, answering customer questions and

entering data into computer programs. Familiar with ordering supporting reports, completing required

documents and preparing marketing materials. Ready to offer 30 years of experience to a challenging

position with room for advancement.

Skills

Materials preparation Project management

Staff development Data entry

Data analysis Self-motivated

Team leadership Extremely organized

Work History

Special Projects Supervisor, 07/2015 to 11/2018

Pegasus Logistics Group – Coppell, TX

Manage a number of our telecommunication companies and work with each closely to ensure Inventory

accuracy and make sure that all their shipments inbound and outbound are received and shipped in a

timely manner and at the most cost-efficient way.

Responded to customer requests via telephone and email.

Obtained documents, clearances, certificates and approvals for International shipment.

Verified data integrity and accuracy.

Warehouse Supervisor, 10/2014 to 07/2015

Lykes Cartage Co Inc – Grapevine, TX

Maintained excellent performance standards while working in a hot warehouse environment.

Adhered to industry best practice for warehousing, material handling, and documentation.

Supervised all warehouse operations, including shipping and receiving, distribution, and workplace

safety.

Worked with support teams to resolve issues with product, service or accounting areas.

Warehouse Manager, 09/2009 to 10/2014

Syracuse Sausage Company – Ponder, TX

Implemented and enforced all policies and procedures for the entire logistics department.

Enhanced slot control of freight in warehouse by optimizing organization efforts.

Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Handled employee conflicts in the most efficient manner and while following all company

procedures.

Conducted inventory audits with 98% accuracy following company procedures.

Reduced waste by 40% with staff supervision and using first-in first-out method.

Built and cultivated a lasting rapport with employees, peers, upper management and outside

vendors.

Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Led warehouse improvement initiatives to advance operational efficiencies.

Operations Manager, 01/2004 to 04/2009

Pegasus Logistics Group – Grapevine, TX

Establishing entire operation of a 200,000 square foot

warehouse, overseeing all phases of daily warehouse operations,

which included shipping/receiving, routing of freight, inventory,

physical count and compiling a spreadsheet, hiring and managing

employees, scheduling employees' shifts, freight bill entries,

proposing pricing for customers, and obtaining new accounts.

Operations Manager, 04/2000 to 02/2003

Pegasus Logistics Group – Coppell, TX

Cultivated strong business relationships with clients to increase overall experience, satisfaction and

retention rates.

Maintained up-to-date on business operations as well as positive and negative impacts.

Managed daily operations, including sales, purchasing, scheduling, and P&L.

Operations Manager, 09/1988 to 03/2000

Skyway Freight Systems – Carrollton, TX

Positions: Weekend, night, and day Operations Manager, onsite

Facility Manager, and Top Accounts Manager.

Duties: Managing all phases for Nation Wide Freight Company in their

Dallas location, establishing operations of new stations in various

locations in the U.S., executing a nationwide routing guide for top

accounts, shipping and receiving, hiring and managing employees,

freight bill entries, scheduling employees' shifts, pickups and

deliveries, making arrangements for annual company functions, and

obtaining new accounts.

Developed innovative approaches to manage business and technology needs and enhance

performance.

Reduced receiving dock errors by conducting time analysis.

Completed 15 performance reviews each quarter, offering praise and recommendations for

improvement.

Managed company operations, including staff hiring, training, development, scheduling and

supervision.

Education

High School Diploma: 1977

R.L.Turner High School - Carrollton, TX

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