Career Summary

Meticulous, results-oriented, people-driven, Administrator with over 20 years in management; Broad industry experience includes Healthcare, financial and legal. Transitioning from Healthcare to Legal career

Skills

Contract development and negotiation

Adept educator/mentor

Lean/Root Cause Analysis

People-oriented

State/Federal health law knowledge

MS Office proficient

Detail-oriented

Excellent work ethic

Coordination of Care/case management

Budgeting and finance

Strong written and verbal communication

Project and data management

Powerful negotiator

Conflict resolution

Process implementation

Risk management processes and analysis

Work History

Medical Support Assistant Supervisor, Jerry L. Pettis Memorial Hospital

Loma Linda, CA 02/2016 – 04/2018

Ensured compliance with Local, VA and National policies; 100% staffing for each patient care area

Mentor; medical terminology, scope of practice, standards of care, Privacy Act, and HIPAA; 65% reduction in patient complaints

Facilitator; training of service lines on new Vista Scheduling Enhancement, 98% trained staff

Assures 100% completeness and accuracy of reports using VA specific software and Microsoft Office

Administered counseling and discipline in accordance with Office Personnel Management Policy and Union practices

Built intra/interdepartmental coalitions; improved cooperation by 75%

Contract coordination; space oversight, Statements of Work and personnel requirements

Directed and managed staff of up to 27 personnel and supply budget totaling $1.3 million annually.

Implemented leave strategies, which resulted in a 65% reduction of staff call-offs and absenteeism.

Release of Information Supervisor Jerry L. Pettis Memorial Hospital

Loma Linda, CA 05/2015 – 02/2016

Examined health records, guaranteeing 100% timely response to Congressional inquiries and litigation

75% increased productivity through counseling/feedback sessions; action plans, and administered discipline as needed

Staff Development; 100% compliance with required skills and competencies

Fair and Balanced performance appraisals, selection of staff and recommendation of awards; 76% improved records release

Fostered conflict resolution, active listening, attainable goals

Acute Budgetary Scrutiny; Examined backlog, equipment costs, and overtime; decreased frivolous expenditures by 45%

Conducted Weekly, Monthly and Quarterly investigation of department productivity; reduced backlog by 50%

Implemented "Five Rights of ROI" strategies, which resulted in 38% reduction of inadvertent disclosure of Patient Information.

Program Manager Department of the Air Force

March Air Reserve Base, CA 09/2011 – 04/2015

Established qualitative/quantitative measures, set staff work priorities, wrote corresponding position descriptions

Forecasted staffing and resource needs for over 4500 patients; strict Air Force regulation adherence

Developed and instituted processes for increased productivity, ensuring 100% integration of the Aeromedical software system and healthcare practices

Provided essential direction for Physical Exams, Occupational Health, Aviation Qualifications according to Federal Aviation Administration and U.S. Air Force requirements

Applied Lean principles to evaluate workload, staff, skills mix, and slashed processing times in half

Conducted regular meetings, ensuring fluid exchange of information and ideas; improving morale

Analyzed, identified and reported budgetary concerns, recommending viable remedies;39% reduction in cost overruns

Senior NCOIC of Aerospace Medicine United States Air Force Reserves

March Air Reserve Base, CA 05/1990 – 06/2015 - Retired

New technology integration, assessment and usability for Aerospace software system, directed educational support for all Clinic Staff

Aggressively pursued exceptional staff – 360-degree turn-around in recruitment, performance and development of Aerospace Medicine Medical Specialists

Fashioned exam form; 90% improved comprehension of exam requirements

Devised unparalleled Incremental Appointment System; patient satisfaction 95 %/ decreased wait times by 2 hours or more

dentified training deficiency; wrote/planned/coordinated realistic Mock Code; 35% improvement in emergency response times and improved contingency readiness

Set Standards; Ensured training of staff, utilization and strict adherence to governing directives such as HIPAA, and FOIA; reduction of unintentional disclosures by 50%

Implemented "Train the Trainer” for career progression. Focus: creating lesson plans; improved training resources by 80% and a 95% reduction in unit expenditures

Practical Nurse and Practice Manager Olympia Obstetrics and Gynecology

Olympia, WA 05/2006 – 09/2011

Developed policy and instructed staff and physicians regarding laws on infection control Private Health Information (PHI)

Facilitated implementation of new technology; Collaborated with colleagues, IT personnel, commercial vendors, and leadership

Researched complaints, devised process and policy change improved patient satisfaction

Provided leadership in developing the clinic's business plans to various organizational levels to include, reception, medical records, nursing and physicians; implemented improvements for practice efficiency

Ensured timely and quality patient care; 100% Aseptic technique, accurate record of pertinent medical history, chief complaint, and treatment

Processing of pathological/cytological specimens; 100% accurate labeling, handling and requisitioning

Surgical scheduler/assist; timely, appropriate scheduling, ensuring proper location, equipment, coordination of benefits and surgical assists; 100% surgical completion

Owner/Operator Uncorked Fine Wine and Specialty Foods

DuPont, WA 02/2004 – 04/2006

Conducted Customer and Market research, select inventory based on prevailing popularity and cost

Adherence to annual budget; scheduling expenditures, analyzing variances; initiating corrective actions

Strong Marketing Acumen; establishing/maintaining rapport with customers through discounts, club services and by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios; Market share increase 25%

Ensured availability of merchandise and services by approving contracts; maintaining inventory through financial statements and departmental sales records

100% technical/professional knowledge by attending educational workshops, professional publications, and participating in professional societies

Analyzed advertising budget; created advertising spots for local radio and print media, promotional fliers, wine tasting, speed dating, art and wine events, musical guests and education; 35% improvement in store traffic

Education

Masters of Public Service in Criminal Justice/Legal Studies 06 - 2019

Bachelors of Arts in Sociology, Magna Cum Laude 10 – 2017

Associates of Arts in Applied Science and Nursing 02 - 2013

Certification

Paralegal 1 11 – 2018

Paralegal II – Advanced Paralegal 06 - 2019

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