James W Cernanec Jr

**** ******** *****, ******, *****

330-***-****

ac700v@r.postjobfree.com

www.linkedin.com/in/james-cernanec-b2b7ab77

Senior IT Professional with almost 30 years of experience. Areas of expertise include Project Management, Team Leadership and Data Integration, Presentation and Analysis.

I enjoy working with a team to understand the right questions and then digging into the data to determine the right answers.

Skills Technologies

Project Management

Client Assessment and Analysis

Data Management and Analysis

Team Leadership

Process Implementation & Improvement

SCRUM & Agile

Microsoft Suite and O365

Team Foundation Server (TFS)

SQL Server

Active Directory

LDAP

Remedy

Experience

APRIL 2007 – MAY 2018

Platinum Technologies/Life Skills High Schools, Akron OH

Director, Application Development & Support JULY 2012 – MAY 2018

Managed staff of 15+ Application Support, Development, Business Analysts and QA to drive the IT needs of the organization. As part of the management team I helped define, plan and implement IT initiatives that allowed our schools to be successful. I then worked with direct reports and outside vendors to ensure projects were delivered on-time, on budget and that met, or exceeded original objectives.

Accomplishments: Managed IT support of all core applications and business operations including finance and accounting, purchasing, marketing, enrollment and HR. Supported hundreds of Corporate, School Administrators and Teachers, thousands of end users per year and hundreds of thousands over the years. Led transformation from on premise solutions to cloud resulting in staff, facilities and licensing cost savings. Implemented and integrated Enterprise Resource Planning for Education businesses such as GlobalScholar, Pinnancle and HMH Pinpoint, Student Information Systems including PowerSchool and eSchoolPlus, Learning Management Systems including Blackboard Learn and Canvas. Managed development of BI dashboards and SSRS reports to inform business decisions based on data related to changes in curriculum, opening/closing schools and where to focus marketing efforts. Integrated and automated on boarding/off boarding of users across a portfolio of industry leading cloud solutions.

Senior Application Support & Business Analyst April 2007 – June 2012

Support Analyst for 35 Charter Schools across 6 states. Schools ranged from traditional K-8, to 9-12 Credit Recovery and K-12 Online. Acted as first-line support for all online and home-grown applications that were critical to the operations of our schools. Created and maintained application integrations to ensure successful flow of data. Created and maintained process workflow to automate repetitive processes as scheduled tasks. As Business Analyst on 50+ projects ranging from application and web site content and design, to application migrations and integrations. Responsible for gathering, planning, documenting and communicating business requirements, producing technical requirements and performing acceptance testing. Functioned as Project Lead, facilitating all project meetings and status updates. Was then responsible for Quality Assurance testing all project deliverables using tools like HP’s UFT before signoff and elevation to production.

Accomplishments: Migrated 35 school’s current and historical data from legacy systems to industry-leading applications over a two-year period. The project saved the company thousands of dollars and provided new, robust data analytics and reporting.

SEPTEMBER 1997 – MARCH 2007

Alltel/Windstream Communications, Twinsburg OH

IT Senior Business Analyst July 2004 – March 2007

Responsible for coordinating the Quality Assurance activities of over 15 resources that included all data entry and issue identification, resolution and documentation required for test cases in a QA environment. As COP (Coordinator of Projects) my responsibilities included creation and maintenance of project plans, estimating and tracking project hours, the update and distribution of project statuses and the facilitation of daily meetings related to in-progress or planned QA release tests.

QA Analyst I, II and III September 1997 – June 2004

Responsible for defining testing scope and objectives. Built and executed scripts for testing production job flow in a QA environment to assure industry and company quality standards are met before promoting code to production. Guided and trained less experienced QA Analysts.

DECEMBER 1988 – SEPTEMBER 1997

British Petroleum (BP America), Cleveland OH

Shift Lead, Credit Card Data Center March 1994 – September 1997

Responsible for managing first shift staff and daily operations process flow within BP America’s National Credit Card Center. This location processed and printed credit card statements for all North American British Petroleum customers along with other subsidiaries. Managed a team of 5 Operators and Support personnel.

Computer Operator I, II and III December 1988 – February 1994

Supported networks running multiple billing cycles on IBM 3270 mainframe. Ran various production flows on Tandem Himalaya system. Managed data integrations with outside vendors. Performed administrative functions as required. Operated IBM, Tandem and Siemens printers. Mounted magnetic tapes for processing on IBM, Tandem, AS400 and System36 systems. Managed the functions of 4 operators and reported directly to senior management.

Education

Kent State University Cuyahoga Community College

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