Customer Service Administrative Assistant

MYESHIA MCCULLOUGH

**** ***** ******** ***. * Memphis, TN 38128 901-***-****

*******.**********@*****.***

Motivated recent college graduate (3.0 GPA) looking to excel in the Healthcare Administration field. Hardworking, self-starter who is determined to become an asset in my career field.

EXPERIENCE

APRIL 2018 – PRESENT

NURSING ASSISTANT, Helpful Hands

Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

Documents actions by completing forms, reports, logs, and records.

Protects organization's value by keeping patient information confidential.

Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.

NOVEMBER 2015 – APRIL 2018

ADMINISTRATIVE ASSISTANT, joann kids

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments

Organizing and maintaining paper and electronic files

Customer Service

Providing information to callers.

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

MAY 2013 – OCTOBER 2015

BILLING SPECIALIST, D&s COMMUNITY SERVICES

•Performed a variety of customer account transactions which include processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.

•Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies.

•Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

•Typed and prepared follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents.

•Created financial spreadsheets for customer accounts.

•Processed monthly credit memos and the appropriate reporting

EDUCATION

OCTOBER 2018

HEALTHCARE ADMINISTRATION, strayer university

3.0 GPA

MAY 2009

HIGH SCHOOL DIPLOMA, TREZEVANT HIGH SCHOOL

3.5 GPA

SKILLS

Ability to prioritize and manage multiple responsibilities

Fast and accurate data entry

Proficient in Microsoft Office

Strong attention to detail, Goal-oriented

35 WPM

ACTIVITIES

Susan B. Komen Breast Cancer Walk

St. Jude Children’s Research Hospital Walk/ Run to End Childhood Cancer

LeBonheur Children’s Hospital

REFERENCES

Available Upon Request

Contact this candidate