Shohana Rahman

404-***-**** • ac6zzg@r.postjobfree.com • Lawrenceville, GA 30044 •

www.linkedin.com/in/shohanarahman

PROFESSIONAL PROFILE

Highly motivated customer service specialist with experience in resolving customer complaints and promoting conflict resolution. Professional skills in marketing, production and relationship- building.

WORK EXPERIENCE

Office Manager – SimpliRoofing, Suwanee GA

April 2018 - PRESENT

• Promptly respond to customer enquiries in person or via telephone, email, mail.

• Reach out to each customer after every job and do a follow up questionnaire, video review and final photo of the project.

• Monitor all out social media, website and promotional ads and make sure they are up to date.

• Reach out to each individual employee to make sure they are fully equipped and help them reach their monthly goals.

• Order, keep recode, stock products for the main office.

• Created and maintained office forms and procedures to assist with administrative tasks. Print & Marketing Supervisor – Staples, Suwanee GA August 2015 – March 2018

• In charge of production, following up with the customers, providing an overall great experience.

• Being knowledgeable of the ten production machines and also being able to train all the employees on those machines.

• Exceeding the budget each quarter.

• Received 97% satisfaction rating from customers.

• Kept records of customer interactions, processed customer accounts and filed documents.

• Keeping the department fully equipped and maintaining a professional relationship with all the employees and customer.

Customer Service Supervisor – Hobby Lobby, Duluth GA May 2015 - December 2016

• Greeted and welcomed clients with a warm, friendly, and positive attitude.

• Keep the store’s foot traffic running smoothly at all times.

• Resolve customer complaints and make sure they have a satisfied overall experience. Shohana Rahman • 404-***-****

• Keeping track of inventory and ordering necessary merchandise.

• Resolving all employee related issues.

• Maintaining positive, enjoyable and safe environment. EDUCATION

Bachelor of Science – Biology - Georgia State University, Atlanta GA Graduation - May 2017

PROFESSIONAL SKILLS

• Excellent Knowledge In all aspect in photography.

• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

• Knowledge In Photo Shop, Adobe Acrobat.

• Excellent communication skills with a focus on team-building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities. AWARDS AND HONORS

Outstanding Customer Service Award – Hobby Lobby

October 2015

• Recognized for outstanding service to clients and dedication to fellow employees. Samsung International Photo Exhibition

May 2014

• Selected to exhibit photography in the senior photography section. Reflections Art Program (1st place)

April 2013

• Participated in competitive art and photography program. LANGUAGE COMPETENCIES

• English: fluent (speaking, reading, writing)

• Bangla: fluent (speaking, reading, writing)

• French: intermediate (speaking, reading); basic (writing)

• Hindi & Urdu: intermediate (speaking)

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