ISHA PAWAR

GREEN CARD HOLDER (PERMANENT RESIDENT)

ac6zz9@r.postjobfree.com

Overland Park,KS

785-***-****

EXPERIENCE

**/**** *********

Responsible for collections on all accounts by contacting the customer by phone, e-mail and written correspondence. Preparing and maintaining customer’s monthly AR report.

Issued customers monthly statements/reconciled customer accounts.

Helped train new hires on Getpaid software and collection procedures.

Successfully handled the cleaning up (90+) backlog of overdue invoices.

Worked closely with onshore departments (sales, billing, regional credit managers) to determine current status of accounts.

Handled the portfolio for the customers in United states.

Initiate collections proceedings against accounts past due more than six months.

Worked in conjunction with the Credit Manager and assisting the Cash Specialists as necessary to insure proper application of customer remittances in the timely manner.

Obtains and sends the invoice copy for customers, as requested.

Worked with the billing team to correct the discrepancies in the invoices

Analyze accounts to discover discrepancies and resolve all the variances promptly.

Assist in monthly closing, billing audits, etc., meeting corporate deadlines.

Identify process improvement, recommend and implement changes to ERP, workflow process.

Under the direction of the manager, coach the team of associates to include training, coaching and problem resolution.

Provide support to the quarterly and yearly collection closures.

Create a work environment that promotes teamwork,recognition,mutual respect and employee satisfaction.

Ability to develop strong working relations with internal and external clients.

Extracted the invoice reports from various FPC(Freight Payment company) and push the billing team to upload the invoices as soon as the invoice appears on the customer’s account.

Organized the calls among the various department’s in case of any dispute by the customer and getting it closed by giving the deadlines to the people accountable and helped in the quick closure of the invoice with the payments.

CMD (CLIENT MANAGEMENT DATA)

Setting up the new customer accounts in the JDE 9.1.

Worked with the Onsight team located in Europe /US/Brazil/UK/Mexico to handle the queries and requests sent on the tool DFM ( Document flow management)

Created the approval Metrix for the different clustor’s after receiving the approval from the FD(Finance director’s)

ensuring the team is completing the task within the given TAT.

Modifying the customer details in the JDE and MOFS.

Auditing the team work and giving the feedback to improve the team quality.

Extracted the daily workflow report from DFM tool and distributed in the team equally,

Developed highly empathetic client relationships and earned reputation for the exceptional service to the customer.

Cross trained and provided the back up for the other team member’s.

SPN TECHNOVISION PVT LTD

12/2011-9/2013

TECHNICAL SUPPORT OFFICER(TSO)

Provided thorough support and problem resolution for customers.

Informed customer about issue resolution progress.

Researched issues on computer systems and database to resolve complaints, answer inquiries, and outline solutions.

Refereed difficult issues to upper management while maintaining positive rapport with the customer.

Trained new employees and explain protocols clearly and efficiently.

COMPUTER SKILLS

MICROSOFT OUTLOOK,MICROSOFT EXCEL,MICROSOFT WORD,JDE 9.1,MOFS.

EDUCATION

BACHELOR OF COMMERCE [B.COM]

2009-2012

CMJ UNIVERSITY MEGHALAYA

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