Patient care relations, patient care services, Floor management

CURRICULUM VITAE

DIPIKA BARMAN

CAREER OBJECTIVE : Seeking a challenging career in a organization

that provides me an opportunity to

demonstrate my skills & improve my

knowledge & be a part of your team that work

dynamically towards the goal of the

organization.

SKILL : Floor Management

Patient Care

Patient Relations

Hospital Administration

Hospital Management

Hospital Operations

Hospital Quality Managemet

EDUCATIONAL QUALIFICATION:-

CLASS/DEGREE

BOARD/UNIVERSITY

NAME OF THE INSTITUTION

YEAR OF PASSING

Matriculation

W.B.B.S.E

Purandarpur High School

2003

Higher Secondary

W.B.C.H.S.E

Purandarpur High School

2005

Bachelor in Hospital Management

W.B.U.T

Durgapur Society Of Management Science(W.B)

2010

PGD in Hospital Administration

ICFAI University, Sikkim

ICFAI University

2018

TECHNICAL SKILLS:-

KNOWLEDGE OF COMPUTER

(MS-OFFICE, MS-EXCEL, POWER POINT& INTERNET)

INDUSTRIAL EXPOSURE: -

Venue: Wockhardt Hospital & kidney Institute (W.B)

Department: All Departments Duration: 2 Months

SEMINAR ATTENDED:-

1.Attended 3 days modular training program on Hospital Management from Durgapur Society of Management Science organized by Hospicon Services (Times of India).

2.“Issues and Challenges on Hospital Management” 23rd March, 2009 at ‘DSMS’ campus, West Bengal.

3.Attended workshop on ‘ Dealing with Difficult people’ on 25th Nov,2013 organized by BRITISH COUNCIL (East India ).

PROFESSIONAL EXPERIENCE:-

1. Designation : Patient Care Execuitive

Organization : W Pratiksha Hospital, Gurgaon

Duration : 1ST June 2018 to till now.

Key Responsibilities :-

1. Providing quality services to patient.

2. Coordinating & communicating with patient & consultant.

3. Giving appointment to patient.

4. Making patient's procedure billing.

5. Financial counselling to patient and relatives.

2. Designation : Assistant manager (Floor Coordinator )

Organization : Woodlands Multispecialty Hospital Ltd, Kolkata, (W.B.)

Duration : 1ST June 2011 to 30th June 2016

Key Responsibilities :-

1.Ensure smooth functioning of the floor / ward in coordination with other

Departments.

2.Taking rounds of and feedback from patients on daily basis.

3.Address the complaints / issues raised, co – ordination with support

services and to solve the problem.

4.Act as liason between patient / relatives and administration for any

requirements of the patient.

5.Auditing of patient’s medical records, applying quality assurance criteria.

6.Follow up the outstanding bill regularly with the patient’s relative.

7.Ensure smooth discharge process.

8.Doing ‘ Manager On Duty (MOD )’ duties.

3. Designation : Patient Care Coordinator

Organization : Max Super speciality Hospital, Patparganj, (Delhi)

Duration : 04th January 2010 to 1st March 2011

Key Responsibilities :-

1.Coordinating & communicating with the insured patient’s party, doctors, TPA companies.

2.Coordinating with TPA companies for specific approvals.

3.Making billing estimate for the insured patient.

4.Dealing with the patient’s party regarding their information / enquaries.

5.Handling the grievance related to the rejection / denial of the cashless request.

6.Following up patient’s billing outstanding with the patient’s relative.

7.Providing the quality services to the patient.

ACHIEVEMENT:-

Secured 2nd Position in recitation competition DSMS XTRAVAGANZA, 2009.

Secured 1ST position in the BLOCK SCIENCE SEMINAR & 4th position in the DISTRICT SCIENCE SEMINAR on the topic BIOTECHNOLOGICAL REVOLUTION- BENEFITS & CONSERNS in 2001

Secured 3rd position in quiz competition on the topic LEPROSY in 2002

HOBBIES / INTEREST:

Listening music, recitation.

LANGUAGE PROFICIENCY:

LANGUAGE

READ

WRITE

SPEAK

HINDI

YES

YES

YES

ENGLISH

YES

YES

YES

BENGALI

YES

YES

YES

REFERENCES:

Mrs Chaitali Dutta Dr. Neeraj Bishnoi

H.O.D. - Hospital Mgmt. Dept, H.O.D – Front - office

D.S.M.S. College, Max Superspeciality Hospital

Durgapur, West Bengal Patparganj, Delhi

Cell +919********* Cell +919*********

E-mail id: ********.*****@*********.*** E-mail id: *********@*****.***

Dr. Malati Purkait

Medical Superintendent

Kolkata, West Bengal

Cell +919*********

E-mail id: ******.*******@*****************.**

CORRESPONDENCE DETAILS

CONTACT NO : 091******** / 070********

E-MAIL ID : ******.********@*****.***

PERMANENT ADDRESS : C/O- Mr. Phani Bhusan Barman

VILL. +P.O - Purandarpur

DIST- Birbhum, (W.B.)

PIN-731129

LOCAL ADDRESS : A1 – 402, Shree Ganesh CGHS

GH – 77, Sector 56, Gurgaon

I, Dipika Barman hereby declare that the facts given above are true to the best of my knowledge and belief.

DATE: Dipika Barman

PLACE: SPECIMEN SIGNATURE

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