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Manager Social Media

Location:
Raleigh, North Carolina, United States
Posted:
September 10, 2018

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Resume:

Accomplished Business/IT Global Program Principal

Managing IT complexity – Focus on Business Conclusions

Executive Summary

Global Program Principal - delivering operational excellence for program and portfolio management engagements. Driving business outcomes, enhancing value while managing complex situations and solutions. Proven ability to lead organizations and programs to successful conclusions.

Passion to lead turnaround programs, while committed to delivering business value and achieving measurable results. Excellent communications skills that allow stake-holders to be constantly aware of progress.

Global Delivery Management • Program & Portfolio Management

Program Turnarounds • Account/Contract Stabilization

Professional Experience

SILVER TREE SERVICES, LLC - Deputy Principal, Program Delivery – BCBSNC & ReEmployUSA 2017 - Present

Program Manager / Independent Contractor - NC Dept. of Public Instruction P20W SLDS 2015 to 2017

Managing Principal / Independent Contractor – Cisco Global Service Logistics Operations 2015 to 2016

Senior Manager – Business Information Management – Capgemini 2014 to 2015

Program Director – Managed Services / Independent Contractor – Oakwood Systems Inc. 2013 to 2014

Senior Engagement Manager – Utilities Professional Services and Delivery - SAS Institute 2011 to 2013

Senior Program Manager / Independent Contractor - Enterprise Business Intelligence - DELL 2010 to 2011

Engagement Manager – Utilities Sector - Bridge Energy Group 2009 to 2010

Senior Principal / Master Level - Business Information Solutions Energy Practice - HP Americas 2007 to 2009

Various progressive leadership positions in consulting, project and program management 1997 to 2007

Key Career Accomplishments

Program Managed PEGA Robotic Process Automation effort with Blue Cross Blue Shield of North Carolina. Established Center of Excellence for Robotic Process Automation along with reporting process and governance.

Program Managed a turnaround / recovery effort in Rhode Island for the ReEmployUSA Unemployment Insurance Modernization effort – Federally funded $90MM program – modernizing Benefits and Tax segments of UI – extensive travel

This SDLC effort is a complex new system based upon Mississippi’s original modernization effort and extended to three (3) additional states, Maine, Rhode Island and Connecticut

Initial stages of Turnaround were focused upon Tax requirements and delivery – defined all law, policies and procedures to enable system to produce proper business outcomes – implemented Best Practices to timeline planning

Managed information and reporting to Top state executive stakeholders

Program Managed turnaround of a federated data system providing ‘pre-school to college/graduate school and into the workplace’ Personally Identifiable Data (PII) data; managed five NC Agency partners to successful completion

Managed the development of custom built application for Federal Grant in Secured Cloud environment

Program Managed the optimization of contract negotiation processes and procedures for ~140 ‘global logistics’ Third-Party vendors, worked with teams based in APAC, Australia, EMEA, LATAM, and Russia

Reduced delinquent Third Party Logistics contracts by 75% in 90 days

Utilized Agile and Six Sigma Kaizen methodologies complete business process reorganization. Developed roadmap for the BPR implementation and automation effort

Provided Engagement Management services to Unilever, Coca-Cola, Chrysler and Lowe’s Home Improvement by managing AWS cloud implementation, Social Media assessment road mapping, Connected Car Data and $25M book of business in Big Data, BI/DW/BA services with P&L responsibilities

Delivered business outcomes with Off-Shore Data Scientists to ensure continuity of Supply Chain

Provided management and thought leadership to develop SAS Utilities Professional Services & Delivery Practice

Program Managed the Enterprise Business Intelligence (EBI) effort ensuring that all ERP systems; Human Capital Management (HCM), Financial Management, Project Management, Time Management, and Services systems metrics reporting

Managed EBI effort to merge Dell financial Global Ledgers after merger of Perot Systems

Gathered business requirements and delivered on KPI’s and SLA’s for GL metrics reporting

Engineered turnaround / recovery of a failing program for a Global Brazilian Mining company in Rio de Janeiro

Recovered this complex program after Stakeholders requested me to personally lead effort from Brazil

Managed portfolio of 25 competing work streams to include development of custom built application in Secured Cloud

Managed global team to deliver code within 24 hours of obtaining requirements; USA, India and Poland

Delivered financial business outcomes enabling a $17B M&A of a Canadian mining company; P&L responsibility

Enabled double-digit revenue gains by completing a turnaround on a failing Federal Program and providing additional services in to the client infrastructure. Successful in developing domestic and international operations, building trusted vendor status, creating loyal teams and On-shore, Near-shore and Off-shore delivery programs

Managed the initiation of the Government Transformation Center a secure Cloud Hosting environment for Federal clients utilizing Shared and Managed Services, ITSM – Federal Agencies serviced HHS, CDC, EOP and DoD

Drove sales and profit from $1.2MM with a 17% PTP, to $7.5MM with a 43% PTP within 3 years as Head of East Coast Federal/Commercial Consulting Practice

Established Program Management Institute (PMI) and SEI CMM principals that produced error free data output of Billing Software product release within a 3-month period

Managed Technical Infrastructure project portfolio within data center to include; 7/24 monitoring, Dev/Ops, multi environment implementations, help desk and Disaster Recovery planning

Delivered 7/24 Managed Services, ITSM and IMAC environment to NC Agencies to 5k seats

Delivered $126M COTS Implementation to geography dispersed environment implemented 3600 devices, under budget and ahead of schedule with successful deployments of technical infrastructure projects and capabilities

Lead key client engagements, cross-functionally within; Federal, Public, State Local Education (SLED), Energy, CPG, Oil & Gas and Marketing

Experience leading and delivering complex enterprise solutions and teams up to 150 persons

Performed as delivery manager for consulting engagements; cultivating highly functional diverse teams

Experience responding to RFPs/RFQs/SOWs and procurement deadlines

Building business cases, communicating client-specific value proposition, earned trusted vendor status

Leading technical discussions with business and technical decision makers, including detailing technical specifications, product roadmaps, deployment, and third-party integrations

Maintain Industry knowledge and direct experience with ITIL, Six Sigma, CMM with a deep understanding, and working knowledge with SDLC and PMLC

Flexible and adaptable experience with Program Management tools to provide proper fit of methodologies and cadence to meet need of the program while delivering on business outcomes and program goals

SDLC, PMLC and Critical Path Methodologies to include: Primavera Project Planner, Gated Methodologies, Earned Value Management Systems (EVMS), Microsoft Project, Microsoft Project Server and Clarity (PPM)

Embody the belief that “Technology is not the core outcome; the core outcome is always a technology enabled Business solution/capability.”

Education, Certifications and Affiliations

Sociology, Radford University, Radford, Virginia

North Carolina Public Trust Clearance

Formally Trained Project Management Professional – University of Maryland

Software Engineering Institute Capability Maturity Model (SEI CMM) – University of Maryland

Six Sigma Lean – Six Sigma Green Belt

Bureau of Engraving and Printing, Contracting Officer’s Technical Representative (COTR)

DoD Secret Clearance (Inactive since 2006)

United States Marine Corps – Veteran

John C. Riley - Project Portfolio

Client

Year

Industry

TCV

Business Solution

ReEmploy USA Consortium

2017-2018

Consulting

90M

Performing turnaround consulting services – Federal Grant from Dept. of Labor

N. Carolina Dept. of Instruction

2015-2017

Education

$3.6M

Managing Federal Grant - N. Carolina P-20W Statewide Longitudinal Data Sys.

Cisco

2015-2016

Network Equip.

$100k

BPR for Global Service Logistics Ops. 3rd Party Logistics (TPL) contracts

Unilever

2015

CPG

$450k

Social media and analytics-driven data center

Chrysler

2015

Automotive

$350k

Connected Car Analytics Proof of Concept

The Coca-Cola Company

2014

Refreshment

$450k

Social Media Technology Strategy Program

Lowe's Home Improvement

2014

CPG

$25.0M

Consumer Packaged Goods (CPG) Master Data Mgt. (MDM) Programs

Equifax

2014

Financial Svcs.

$1. 3M

Global Active Directory Optimization program

Southern California Edison Co.

2013

Utilities

$350K

Smart Grid Big Data

Southern Company Services Inc.

2013

Utilities

$350K

Load Forecasting and next generation Hourly Load Electric Modeling

Arkansas Electric Cooperative

2013

Utilities

$35k

Analytic model optimization

NextEra Energy Inc.

2013

Utilities

$75k

Risk Dimensions Value at Risk (VaR) modeling (Dodd- Frank regulations)

Seminole Electric Coop. Inc.

2013

Utilities

$100k

migration from Mainframe to Client-Server

Southern California Gas Co

2013

Utilities

$350k

Customer Segmentation

Source Gas LLC

2013

Utilities

$75k

Migration from Physical server to Virtual Environment

Xcel Energy Services Inc.

2013

Utilities

$20k

Risk Dimensions Value at Risk (VaR) modeling (per Dodd- Frank regulations)

Southern California Edison Co.

2012

Utilities

$80k

Smart meter and big data forecasting models

Old Dominion Electric Cooperative

2012

Utilities

$150k

Analytic load forecasting models using Smart Grid (AMI) meters and Big Data

Southern California Edison Co.

2012

Utilities

$150k

Long-Term Customer Pricing & Demand Mgt. Forecasting (Smart Grid & Big Data)

Wisconsin Electric Power Co.

2012

Utilities

$175k

Load forecasting, and Long-Term Data Mgt. Process Blueprint

Southern Company Services Inc.

2011

Utilities

$170k

Analytic optimization for Forecasting and weather models

Missouri Gas Energy

2011

Utilities

$50k

Self Service Business Intelligence

CenterPoint Energy Inc.

2011

Utilities

$150k

Predictive Asset Management

Western Electricity Coordination Council

2010

Utilities

$15M

Smart Grid WAN for synchro-phasor data transmission (Canada to West U.S.)

Green Mountain Power (GMP)

2010

Utilities

$400k

Smart Grid Meter-Data-Management, Customer Info, Work Flow integration

IHS

2009

Publishing

$1.25M

Customer Data Integration & Quote to Cash Integration for IHS in Colorado

Vale in Rio de Janeiro, Brazil

2009

Mining

$50M

Enterprise Business Intelligence

Marathon Oil

2009

Oil and Gas

$3. 3M

Business Intelligence and Data Warehouse

Devon Energy

2009

Oil and Gas

$900k

Enterprise Architecture

BP Solar

2009

Utilities

$150k

BI/DW Master Plan

Consumer Energy

2009

Utilities

$200k

SAP Business Objects Implementation

Entergy

2009

Utilities

$190k

BI/DW Master Plan

Allegheny Energy

2009

Utilities

$3.8M

ECM Documentum Implementation

Hewlett Packard

2007-2009

Consulting

Various

Oil & Gas Contracting

Devon Energy

2007

Oil and Gas

$1.2M

Managing a geographically dispersed ECM System

Unisys

2004-2006

Consulting

Various

Federal Contracting

ACS

1997-2004

Consulting

$23.5M

Ops & Services for Facilities Mgt. Operations Admin. & Maintenance (FM-OA&M)

Mobil Oil

1997

Oil and Gas

$126M

Company-wide IT Standardization

Integrex Systems

1996

Consulting

$100k

Next Gen Infrastructure at the UVa Darden Graduate School of Business Admin



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