Rosalind Ricks-Koger

Delran, New Jersey

856-***-****

ac6zyx@r.postjobfree.com

linkedin.com/in/rosalind-ricks-koger-a7072888/

Project Manager

Project Implementation • Software & Application Development • Change Management

Strategic Planning

Leadership & Training

Stakeholder Management

Application Development

Risk Management

Commercial Operations

Relationship Building

Root Cause Analysis

Business Requirements

IT Strategies

Agile Methodologies

Lean Six Sigma Green Belt

Highly adaptable and seasoned project manager with extensive experience developing, deploying, and managing tasks aimed at improving quality and efficiency of application development and implementation.

Strong knowledge and comfort within multiple industries and technical environments, along with all peripheral processes.

Skilled in aligning end-user needs with resolutions to complex IT and business challenges including technology services, customer relations, account management, and program training.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Adept trouble-shooter and creative problem solver continually focused on identifying, isolating, and resolving technical issues. Track record of success.

PROFESSIONAL EXPERIENCE

Educational Testing Service Princeton, New Jersey 2010 – 2018

IT Manager

Directed concurrent technology projects while managing the product development life cycle, in line with aggressive timeline, quality, and business requirements. Oversaw the design, development, testing, and delivery of IT products and applications. Engaged and communicated with key stakeholders throughout project. In charge of facilitating regular update meetings while providing visibility of progress on projects. Monitored and tracked milestones and deliverables to hold project team accountable for completing tasks in a timely and efficient manner. Identified and worked to remove barriers to successful completion of the overall project.

Key Contributions:

Project Management: Delivered end-to-end management of a diverse range of projects; guided all phases including conception, development, implementation, and monitoring.

Leadership: Supervised a department of 25 with a $3.5M budget for 15 applications.

Performed DevOps coaching with the development teams.

Consistently delivered projects on time and on budget while coordinating cross-functionally to streamline and having at least 4 deployments per year per application.

Cost Savings: Slashed $1M in labor costs by cross-training staff to work on multiple applications.

Budget Management: Directly responsible for maintaining the budget within 5% of the forecast.

Educational Testing Service Princeton, New Jersey 1999 – 2010

Senior Program Director

Assumed leadership role for program management initiatives along with all scoring and reporting programming. Exercised expert knowledge of infrastructure concepts, strategies, solutions, and methodologies. Oversaw efforts to design and implement enhancements for internal projects, application development, and areas covering critical business operations. Delivered high-level technical support in collaboration with other departments to identify and implement cost-effective technology solutions.

Key Contributions:

Industry Expertise: Gained expert knowledge of how to effectively manage sub-functions along with the overall departmental function.

Budget Management: Directly responsible for maintaining the budget within 5% of the forecast.

EDUCATION AND QUALIFICATIONS

Rider College, Lawrence, New Jersey

Computers & Decision Science Coursework

Mercer County Community College, West Windsor, New Jersey

Associate of Arts in Computer Operations

Loyalist Certification Services

ITIL Foundation

Dale Carnegie Training

Leadership Training for Managers

Rutgers CMD

Mini-MBA Business Essentials

TECHNICAL PROFICIENCIES

Technologies:

Private Cloud, VMWare, NAS, MVC, MVVM, REST Services, ASP.NET, ASP, HTML, DHTML, VBScript, JavaScript, ADO.NET, ActiveX, ADO, RDO, DAO, ODBC, OLEDB, MS-Office, Team Foundation Server, MS-Visual Source Safe, MS Share Point Server 2007/2010, MS Project Server 2010, Crystal Reports, SSRS, SSAS, SSIS/DTS, MS Performance Point Server, ProClarity, Cognos 7/8, Adobe Photoshop

Languages:

C#, Java, PowerShell, JSON, C++, VB 6/5/4/3, Java, Silverlight, XML, XSLT, TSQL, AJAX, Alpha Basic

Web & App Servers:

IIS 5.0/6.0/7.0/7.5/8, IBM Web Sphere, Tomcat, JBOSS

Databases:

MS SQL Server, Oracle 11g, My SQL, DB2/UDB

BI Tools:

Power BI, PowerView, PowerPivot, Performance Point Server, Tableau, Excel Services, PowerPivot, SSAS, SSRS, Cognos, Crystal Reports

Operating Systems:

Windows Server 2003, Windows Servers 2008, Windows Server 2008 R2, Windows Server 2016, Linux Red Hat 5.8-6.x

Virtualization:

VMWare, Hyper-V

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