Customer Service Data Entry

Sharika Straughn, *** Grove Park Drive, Locust Grove, GA 30248, ****************@*****.***, 404-***-****

Objective

To obtain a position in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.

Education

Alabama A&M University,

Huntsville, Alabama 08/2001-05/2006, Marketing

Troy University,

Troy, Alabama

08/2009-05/2010, Marketing

Work Experience

Victoria's Secret, Generalist, Morrow, GA 10/2015-Present

Restock the floor, process new merchandise, check customers out, answer customer concens, participate in floor-sets.

Loft Outlet, Sales Associate, Locust Grove, GA 10/2013-09/2015 Change in Management

Provided excellent customer service, greeted customers entering establishment. stock, processed merchandise returns and exchanges, received payment by cash, check, credit cards, or debit.

Super Target, Cashier,

McDonough, GA 09/2011-08/2013, New challenge

Provided excellent customer service, answered customers question's, and provided information on procedures or policies, bagged, boxed, wrapped,

merchandise, identified prices of goods.

Kroger, Cashier,

McDonough, GA 04/2009-08/2009, Left for college

Provided excellent customer service,

assisted customers with the use of U- Scan equipment

Kroger, Cashier,Huntsville, AL 04/2008-08/2008, Moved

Provided excellent customer service skills, answered customers questions, bag items in a timely manner.

Automation, Data Entry, Huntsville, AL 03/2006-09/2006, Temporary position

Prepared spreadsheets, check stock on parts, fax, answered phones, and

transferred calls, processed high volume of data entry.

Dillards, Sales Associate,

Huntsville, AL 11/2005-03/2006, Few hours

Cashier, opened and closed register down, assist with merchandise selections, greet customers, assist with merchandise selections, took payments, refunds, and exchanges.

West Corporation, Customer Service Representative, Huntsville, AL 10/2003-11/2005, New challenge

Answered customer concerns, gave credits, educated callers on bill inquires, added features activate accounts, opened accounts.

T.J. Maxx, Sales Associate, Huntsville, AL 03/2003-09/2003, Few hours

Cashier, stock, opened and closed register down, assist with merchandise selections, greet customers, assist with merchandise selections, took payments, refunds, and exchanges, resolves difficult issues.

Activities/Volunteer

Marketing Club- Discussed marketing strategies, held contest, hosted campus events.

2004 Panoply Volunteer- Kids booth

Meadow Hills Initiative Volunteer- Light data entry, filed, wrote reports,

transferred calls, answered phones.

Additional Skills

Knowledge and experience with Microsoft applications, familiarity and understanding of social media tools, excellent written, verbal and listening skills.

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