Customer Service Assistant

ERICA MARTON FULLER

***** ***** *****, *******, ** 91321 – 661-***-****

****************@*****.***

OBJECTIVE

To find a position where my underwriting and processing along with my customer service skills and ability to solve problems can be used to enhance company production and profits

EXPERIENCE

APRIL 2004 - CURRENT

SENIOR UNDERWRITER/PROCESSOR, IRON FINANCIAL INC

- Responsible for underwriting all files to Fannie Mae and Freddie Mac guidelines

- Processed all files from prospect to funding

- Liaison between borrowers, loan officers, and investors to meet all requirements

- Conventional, High Balance, Jumbo, FHA,VA and Non-QM loans

- Reviewed all files prior to funding for quality control and compliance

JANUARY 2001 – FEBRUARY 2004

LOAN ANALYST II, WMC MORTGAGE CORP

-Underwrote files to company guidelines (subprime)

-Reviewed over 100 files monthly

-Customer Service

DECEMBER 1990 – JANUARY 2001

ASSISTANT VICE PRESIDENT – OPERATIONS, MARATHON NATIONAL BANK

-Supervised 15 employees

-Responsible for review of all loan documents

-Managed Commercial pipeline of over 150 loans

-Managed the new accounts department

-Created reports and spreadsheets

-Expert witness for all lawsuits

-Liaison between the Board of Directions and Regulators

EDUCATION

1988

HIGH SCHOOL DIPLOMA, CROSSROADS SCHOOL FOR THE ARTS AND SCIENCES

1988 - 1989

SANTA MONICA CITY COLLEGE

Various courses

SKILLS

Ability to multi task

10 Key and Keyboard by touch

TRID Compliance certified

Excellent communication

LICENSES

BRE License #01916095 expires 8/28/2020

NMLS License #973610

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