OBJECTIVE: To obtain an administrative/clerical position at a great company that will leverage my professional skills
SUMMARY OF QUALIFICATIONS
** ***** ** ********** ** Administrative Support
** *ears of experience in Customer Service
AREAS OF PROFESSIONAL EXPERTISE
Multi - line telephone reception
Filing, Faxing, & Photo Copying
Work with diverse populations
Resolve client requests
Excellent Communication Skills
Extremely Outgoing /Approachable
Clerical Training Certificate 2013
Certified Nursing Assistant 1997
RELEVANT PROFESSIONAL EXPERIENCE
Community Jobs Program Trainee
Participated in: Resume Building/Office Letters/ Professional Portfolio Building and LinkedIn workshops
Completed Job Skills/Computer Literacy assessments and skills enhancement workshops
Completed: Introduction to Interviews, Elevator Pitches, Mock Interviews workshops
Completed: Intro to Computers, Intro to Email Etiquette, Online Apps/Master Application workshops
Referrals to/participated in Jobs Now Recruitments sponsored by the City & County of San Francisco
Greeted residents, determined purpose of visits, and directed and escorted them to specific destinations.
Checked residents in & out daily, using the computer fingerprint system.
Multi-line telephone reception, screen/forward calls, message distribution, and appointment scheduling.
Solicit sales of new or additional services or products.
General office duties
2016- 2017 Admin. Assistant City and County of San Francisco San Francisco, CA
2015- 2016 CJP Trainee Young Community Developers, Inc. San Francisco, CA
2013-2015 Service Coordinator Episcopal Community Services San Francisco, CA
2010 Call Center Rep. Child Support Department of SF San Francisco, CA
2006-2010 Caregiver In Home Supportive Services San Francisco, CA
MS Excel, Outlook, Word, Access, PowerPoint, 10-Key, Business Math & English
Clerical Training Certificate July 2013
L. E. N. Business & Language Institute San Francisco, CA