Customer Service Assistant

OBJECTIVE: To obtain an administrative/clerical position at a great company that will leverage my professional skills

SUMMARY OF QUALIFICATIONS

** ***** ** ********** ** Administrative Support

** *ears of experience in Customer Service

AREAS OF PROFESSIONAL EXPERTISE

Spanish Bilingual

Customer Service

Administrative Support

Multi - line telephone reception

Filing, Faxing, & Photo Copying

Data Entry

Detail-oriented

Multi-Tasking

Work with diverse populations

Resolve client requests

Reliable

Honest

Excellent Communication Skills

Extremely Outgoing /Approachable

SIGNIFICANT ACCOMPLISHMENTS

Clerical Training Certificate 2013

Certified Nursing Assistant 1997

RELEVANT PROFESSIONAL EXPERIENCE

Community Jobs Program Trainee

Participated in: Resume Building/Office Letters/ Professional Portfolio Building and LinkedIn workshops

Completed Job Skills/Computer Literacy assessments and skills enhancement workshops

Completed: Introduction to Interviews, Elevator Pitches, Mock Interviews workshops

Completed: Intro to Computers, Intro to Email Etiquette, Online Apps/Master Application workshops

Referrals to/participated in Jobs Now Recruitments sponsored by the City & County of San Francisco

Administrative Assistant

Greeted residents, determined purpose of visits, and directed and escorted them to specific destinations.

Checked residents in & out daily, using the computer fingerprint system.

Multi-line telephone reception, screen/forward calls, message distribution, and appointment scheduling.

Solicit sales of new or additional services or products.

General office duties

WORK HISTORY

2016- 2017 Admin. Assistant City and County of San Francisco San Francisco, CA

2015- 2016 CJP Trainee Young Community Developers, Inc. San Francisco, CA

2013-2015 Service Coordinator Episcopal Community Services San Francisco, CA

2010 Call Center Rep. Child Support Department of SF San Francisco, CA

2006-2010 Caregiver In Home Supportive Services San Francisco, CA

TECHNICAL SKILLS

MS Excel, Outlook, Word, Access, PowerPoint, 10-Key, Business Math & English

EDUCATION

Clerical Training Certificate July 2013

L. E. N. Business & Language Institute San Francisco, CA

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