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Sales Customer Service

Middlesex, New Jersey, United States
September 10, 2018

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Cheryl Anesh

Middlesex, NJ ***** 732-***-****

Administrative Professional

Meet Company, Sales, & Customer Needs Consistently,

Utilizing Superior Communication Skills & Professionalism

Dynamic and dedicated professional with unique blend of technical expertise and interactive customer facing skills. Known for exceptional organizational skills, eye for detail with high standards of excellence. Creative thinker who maximizes successful productivity by thinking and working ‘outside the box’ to reach desired results. Reputation for building productive working relationships with management, sales, customers, and co-workers.


Microsoft Office Suite PowerPoint Word Excel Outlook

Project ’98 AS400 Clarify RUN Payroll Platform Ariba SalesForce

Professional Work History

ADP (AUTOMATIC DATA PROCESSING, INC.), Home Office, NJ 2005 – May 2018

Resource Coordinator II, Small Business Services

Met productivity and quality goals for East Region by receiving assignment and tracking of all sales orders for “Elite” sales associates and clients.

Acted as team lead to problem solve issues and clearly communicate to sales items needed for new client set-ups.

Confirmed accuracy by:

oChecking orders for completeness. Have all necessary information to start company payroll, including employee information, prior payrolls / balancing of payrolls, state information, all employee deduction information.

oEntering orders into RUN, Start Assist, AS400, and Clarify operating systems and assigning to Implementation Specialist, taking into consideration order difficulty, associates schedule, and current order volume.

Provided integral part in helping to mentor, develop, and implement training materials for new associates.

Level III Admin, VP of Sales, Small Business Services

Handled confidential documents discretely while performing complex clerical, administrative, and general office duties.

Improve executive productivity by routing and answering correspondence not requiring supervisor’s attention.

Established, organized and maintained files of supervisor’s correspondence, initiating follow up as needed.

Supported decision-making by compiling, analyzing, and summarizing statistics and information.

Communicated new policies and procedures to department and coordinated gathering of information as directed, using independent judgment and achieving desired results.

Cheryl Anesh Page Two


Assisted sales in communicating projected targets to upper management by creating formulas / formats of moderate complexity and determined hardware / software requirements.

Helped increase sales productivity by coordinating off-site meetings and conventions.

Reduced administrative workload by providing support to other members of senior management and contact with internal / external individuals at all levels.

CORDIS CORPORATION, Warren, NJ 2002 – 2005

Divisional Associate

Served as single point of contact and liaison for Endovascular sales representatives, management, and internal departments, ensuring smooth operations and open communication.

Managed $4M+ of consignment inventory, maximizing sales.

Coordinated with sales and management, negotiating and finalizing customer pricing.

LUCENT TECHNOLOGIES, Warren, NJ 1999 – 2001

Customer Communications / Project Management Back Office & Sales Training Support

Developed and maintained 3rd level senior manager’s business progress reports using information compiled from various sources and mathematical formulas, providing graphical summary for maintaining accurate ongoing status.

Maintained yearly financial information and provided detailed reports to senior management in form of weekly updates that included ongoing status of actual vs. budgeted.

Managed existing contracts and informed appropriate parties of contract variations that would impact customer and / or company satisfaction.

Provided bimonthly updates to project team members that included current status on customer profiles, financials, schedules, and organizational information via groups’ web page.

Assisted upper management with various projects as required. Used internet research for many reports and outputs were in Microsoft Office format.


Bachelor of Arts (BA), Communications, Rider University, Lawrenceville, NJ


Numerous ADP Recognition and Service awards from various sales reps and Managers for outstanding work

Resource Coordinator of the Month 6-months in row (out of 12 RCs), 2nd place numerous times

2004 Cordis Team Excellence award

2003 Cordis On The Spot Award

Two times awarded significant stock options from Lucent Technologies for exceptional work

Letter from J&J McNeil for superior customer service

Customer Service award from Bellcore for outstanding work with US West

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