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Customer Service Administrative Assistant

Location:
Atlanta, GA
Salary:
35,000
Posted:
September 10, 2018

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Resume:

Summary

Skills

Experience

DENISE JOHNSON

**** ********** *****, *********, *******, GA 30331 (H) 347-***-**** ac6zww@r.postjobfree.com Accomplished and Energetic Front Desk Receptionist with a solid history of achievement in Multiple Phone Lines. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, Switchboard Operator as well as Excellent Communication and Time Management Skills. Active Listening

Clerical

Coordination

Critical Thinking

Service Orientation

Microsoft Word

Excellent Customer Service And Front office Support Skills clerical complex Problem Solving

Administrative Assistant 04/2015 to Present

Sava Senior Care-Corporate Office – Atlanta, GA

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Greet visitors and determine whether they should be given access to specific individuals. Open, sort, and distribute incoming correspondence, including faxes and email. Operator 01/2015 to 03/2015

Atlanta Journal Constitution – Atlanta, GA

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Route emergency calls appropriately.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Keep records of calls placed and charges incurred. Place telephone calls or arrange conference calls as instructed. Schedule appointments and maintain and update appointment calendars. Properly directed inbound calls in phone queues to improve call flow. Addressed customers service inquiries in a timely and accurate fashion. Collected customers feedback and made process changes to exceed customer satisfaction goals. Provide accurate and appropriate information in response to customer inquiries. Issue Back orders. Office and Administrative Support Workers, All Other 04/2014 to 07/2014 Stevens & Wilkinson – Atlanta, GA

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Responsible for the office organization & for providing a neat organized & welcoming environment for the company.

Provide Administrative Assistant & support to all staff in the department which included duties such as typing various correspondence, reports & findings from a job site, copying & sign for all packages.

. Assist with Incoming calls & Direct to appropriate party. Accomplishments Scheduling all Lunch & Learn & Type up Reports for the Engineers. Skills Used Microsoft Word, & Excel & Calendar.

Create, maintain, and enter information into databases. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Receptionist 07/2010 to 01/2014

Rudd Realty Management Corp – New York, NY

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Take orders for merchandise or materials and send them to the proper departments to be filled. Customer Service Representatives 05/2006 to 10/2008 Rentokil/JC Ehrlich Pest Control Company – LIC, NY Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products. Receptionist 04/2001 to 05/2006

Rudd Realty Management Company – New York, NY

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars. Education

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Receptionist 03/1998 to 04/2001

Mark Rudd Attorney At Law – New York, NY

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Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

File and maintain records.

Analyze data to determine answers to questions from customers or members of the public. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. Medical Secretary 12/1997 to 02/1998

Cornell Hospital – New York, NY

Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Supervised an outpatient endocrine/diabetes center, consisted of seven full-time physicians. Assisted with answering multiple phone lines, taking messages and scheduling appointments. Answered patient inquiries and distributed correspondence.

Prepared patient charts. Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. High School Diploma: Jun 1983

Sheepshead Bay High School - Brooklyn, NY



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