Customer Service Administrative Assistant
Resume:
DENISE AUCOIN
Northborough, MA 01532
(H): 508-***-****, (C): 774-***-****
SUMMARY OF QUALIFICATIONS
Experience utilizing skills in organizational, administrative, office support, communications and problem solution. Detailed oriented in a fast-paced office environment with the ability to manage time sensitive communications with strict deadlines. Excellent written and verbal communication skills.
TECHNICAL SKILLS
Computer skills: Knowledgeable in Windows Office Suite, Quickbooks 2008, Oracle.
EMPLOYMENT HISTORY
Trustmark Insurance-Randstad Staffing, Milford, Ma Aug 2017-Oct Claims Analyst
Answer incoming calls from customers who are placing claims
Send via e-mail or fax claims to be filled out
Check in CC2 software program when claims are received
TLC-The Lawn Company-Northborough, Ma Mar 2017-Apr 2017
Customer Service
Answer incoming calls pertaining to service and evaluations
Calculate square footage of property and take payment
American Cancer Society-24 Seven Staffing L.A. May 2016-Oct 2016
Fundraising/participant outbound call specialist
Make at least 100 calls a day to various companies and individuals
for cancer functions
Record information
Follow-up calls
BNY Mellon-Modis Staffing, Colorado Mar 2016-Apr 2016
Cash processing agent
Process over 350 RPO financial statements putting them in order to be
sent through a machine
Process daily mail
Leukemia & Lymphoma Society-SNI Companies, Westborough, Ma Oct 2015-Dec 2015
Telemarketer
Make outbound calls & sign up schools for the “Pennies for Patients”
Program
Send out e-mails & use Microsoft Excel to keep track of information
Natick Green Condominiums-Kelly Services, Westborough, Ma Aug 2015-Oct 2015
Administrative Assistant
Answer inbound calls from tenants, owners & outside calls
Organize file system for 315 units
Copy and scan documents
Transcore, Inc-SNI Companies, Westborough, Ma Jun 2014-Jan 2015
Customer Service/Call Center
Answer incoming calls to take payment for the crossing of the Tobin Bridge
Process payments & average per week monies $100-$1000
David French Music-SNI Companies, Westborough, Ma Jan 2014-May 2014
Collections Representative
Call, collect and process payments for instrument rentals taking in over
$50,000
Metech Recycling, Inc, Office Team, Westborough, Ma Aug 2013-Oct 2013
Administrative/Representative
Greet people & companies signing guest book and giving out
apparel to view in the warehouse
Enter information to Excel spreadsheets, scan and copy documents
Staples Headquarters-KNF&T Staffing, Westboro, Ma Apr 2013-Aug 2013
Blueprints Specialist
Study over 750 blueprints of New England stores counting number of end
caps and supply pallets and enter information into Excel
Mass 211-SelectStaff, Framingham, Ma Feb 2013-Mar 2013
Telemarketer
Call over 100 daycare centers asking them about their daily functions &
record in system
McKesson Medical-Northborough, Ma Aug 2013-Oct 2013
Material Handler
Using RF unit, process and handle medical supply orders, print out supply
orders, print order of contents slip, then ship out
Measurement Specialties-SNI Companies, Westborough, Ma Apr 2012-June 2012
Clerical Assistant
Match up purchase & scan orders
Answer inbound calls
U-Health Solutions-Worcester, Ma Jan 2012-Jan 2012
Customer Service
Answering incoming calls inquiring about their memberships &
Social Security
Cunningham Lens-Marlboro, Ma Aug 2010-Aug 2011
Customer Service
Process reports, answer calls from opticians, placing stock lenses and
RX prescriptions, bill in system, package for daily pickup
The Want Advertiser-Sudbury, Ma Aug 1987-Sept 2008
Customer Service Representative
Answer over 100 calls daily and bill in system, type ads between
calls, proofread galleys
Clerical Support Specialist
Back up to all the departments where help was needed
Brought in over $10,000 in revenue from Mom & Pop stores for
Circulation dept
Receptionist
Answer incoming calls, help placing ads, mail routine, cash box
Education
Algonquin Regional High School, Northborough, Ma Diploma
Private School Certificate for Microsoft Program, Leominster, Ma
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