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Customer Service Administrative Assistant

Location:
Worcester, Massachusetts, United States
Posted:
September 10, 2018

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Resume:

DENISE AUCOIN

*** **** **** **

Northborough, MA 01532

(H): 508-***-****, (C): 774-***-****

SUMMARY OF QUALIFICATIONS

Experience utilizing skills in organizational, administrative, office support, communications and problem solution. Detailed oriented in a fast-paced office environment with the ability to manage time sensitive communications with strict deadlines. Excellent written and verbal communication skills.

TECHNICAL SKILLS

Computer skills: Knowledgeable in Windows Office Suite, Quickbooks 2008, Oracle.

EMPLOYMENT HISTORY

Trustmark Insurance-Randstad Staffing, Milford, Ma Aug 2017-Oct Claims Analyst

Answer incoming calls from customers who are placing claims

Send via e-mail or fax claims to be filled out

Check in CC2 software program when claims are received

TLC-The Lawn Company-Northborough, Ma Mar 2017-Apr 2017

Customer Service

Answer incoming calls pertaining to service and evaluations

Calculate square footage of property and take payment

American Cancer Society-24 Seven Staffing L.A. May 2016-Oct 2016

Fundraising/participant outbound call specialist

Make at least 100 calls a day to various companies and individuals

for cancer functions

Record information

Follow-up calls

BNY Mellon-Modis Staffing, Colorado Mar 2016-Apr 2016

Cash processing agent

Process over 350 RPO financial statements putting them in order to be

sent through a machine

Process daily mail

Leukemia & Lymphoma Society-SNI Companies, Westborough, Ma Oct 2015-Dec 2015

Telemarketer

Make outbound calls & sign up schools for the “Pennies for Patients”

Program

Send out e-mails & use Microsoft Excel to keep track of information

Natick Green Condominiums-Kelly Services, Westborough, Ma Aug 2015-Oct 2015

Administrative Assistant

Answer inbound calls from tenants, owners & outside calls

Organize file system for 315 units

Copy and scan documents

Transcore, Inc-SNI Companies, Westborough, Ma Jun 2014-Jan 2015

Customer Service/Call Center

Answer incoming calls to take payment for the crossing of the Tobin Bridge

Process payments & average per week monies $100-$1000

David French Music-SNI Companies, Westborough, Ma Jan 2014-May 2014

Collections Representative

Call, collect and process payments for instrument rentals taking in over

$50,000

Metech Recycling, Inc, Office Team, Westborough, Ma Aug 2013-Oct 2013

Administrative/Representative

Greet people & companies signing guest book and giving out

apparel to view in the warehouse

Enter information to Excel spreadsheets, scan and copy documents

Staples Headquarters-KNF&T Staffing, Westboro, Ma Apr 2013-Aug 2013

Blueprints Specialist

Study over 750 blueprints of New England stores counting number of end

caps and supply pallets and enter information into Excel

Mass 211-SelectStaff, Framingham, Ma Feb 2013-Mar 2013

Telemarketer

Call over 100 daycare centers asking them about their daily functions &

record in system

McKesson Medical-Northborough, Ma Aug 2013-Oct 2013

Material Handler

Using RF unit, process and handle medical supply orders, print out supply

orders, print order of contents slip, then ship out

Measurement Specialties-SNI Companies, Westborough, Ma Apr 2012-June 2012

Clerical Assistant

Match up purchase & scan orders

Answer inbound calls

U-Health Solutions-Worcester, Ma Jan 2012-Jan 2012

Customer Service

Answering incoming calls inquiring about their memberships &

Social Security

Cunningham Lens-Marlboro, Ma Aug 2010-Aug 2011

Customer Service

Process reports, answer calls from opticians, placing stock lenses and

RX prescriptions, bill in system, package for daily pickup

The Want Advertiser-Sudbury, Ma Aug 1987-Sept 2008

Customer Service Representative

Answer over 100 calls daily and bill in system, type ads between

calls, proofread galleys

Clerical Support Specialist

Back up to all the departments where help was needed

Brought in over $10,000 in revenue from Mom & Pop stores for

Circulation dept

Receptionist

Answer incoming calls, help placing ads, mail routine, cash box

Education

Algonquin Regional High School, Northborough, Ma Diploma

Private School Certificate for Microsoft Program, Leominster, Ma



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