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Human Resources Customer Service

Altoona, Pennsylvania, United States
September 10, 2018

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Cynthia McGinnis, *** Anna Drive, Hollidaysburg, PA 16648

Cellular: 814-***-****, Email: or



Background: Employee-Labor Relations/Conflict Resolution/Recruitment/Training and Employee Development

Policy Development/Internal Investigations and Mediation/Health and Wellness Promotion


Ebensburg Center, Human Resources Department, Ebensburg, PA (February 2012 to present)

Administers and interprets the labor agreements for all 8 Unions to ensure compliance with the terms.

Receives, investigates, and processes all grievances, which includes interviews with supervisory staff, union, and the grievant, reviewing the content with Central Office, Labor Relations Office and responding to the grievance within the prescribed time limits.

Conducts Labor Management Meetings and AGP Meetings with the 8 Unions at the Center by securing agendas from all the Unions in advance of the scheduled meeting, discussing the agenda items with union representatives, scheduling pre-labor Management Meetings for supervisory staff.

Acts as Management’s Representative at state-wide hearings.

Participates in all abuse investigations with Senior Staff, notifying the Union and Supervisors when employees are pulled from complement.

Participates in Certified Investigation Review with Senior Staff

Participates in Policy Committee Review

Directs and facilitates employment activities regarding disciplinary action, reassignment, and discharges.

Conducts annual in-service training for supervisors for grievance processing, disciplinary proceedings and Labor Relations proceedings by holding regularly scheduled in-service classes on the above subjects.

Provides in-service training to supervisors for new labor contracts by conducting orientation sessions on contract changes, publishing and circulating contract change updates in order to assure that new contract changes/deletions and additions are understood by all supervisors at the Center

Prepares all Labor Relations Releases for Purchase Contracts

Attend WC hearings that apply to cases that intersect with Labor Relations

Tracks all criminal cases pertaining to Ebensburg Center on the Pennsylvania Unified Judicial system and updates various staff of the outcomes as well as recommend discipline.

Provides guidance and direction to HR Assistants


Torrance State Hospital, Office of Chief Operating Officer, Torrance, PA (September 2007 to February 2012)

Administered and interpreted the labor agreements for all 7 Unions to ensure compliance with the terms.

Reviewed and responded to all grievances filed at the local level in accordance with the different bargaining unit agreements.

Attended all Labor/Management and Accelerated Grievance Procedure (AGP) and Standard meetings with six active Unions.

Chaired all Labor/Management and AGP meetings with six Unions.

Acted as Management’s Representative at state-wide hearings.

Coordinated, prepared, researched, and implemented all alternate work schedules, and local agreements.

Directed and facilitated employment activities regarding disciplinary action, reassignment, and discharges.

Reviewed all patient abuse investigation cases after substantiated and applied the policies of Torrance State Hospital and the Department of Human Services.

Attended all criminal, unemployment, and civil service hearings as well as defend management’s position at state panel grievance hearings.

Served as backup to the workplace violence coordinator: conducted interviews, completed and submitted initial/follow-up reports and follow up on cases pertaining to all accusations of Workplace violence when the acting WPV coordinator was absent.

Prepare all Labor Relations Releases for Purchase Contracts

Cynthia McGinnis



Saint Francis University, Human Resources Department, Loretto, PA (July 2006 to September 2007)

Graduate Assistantship (May 2004 – July 2006)

Instituted, marketed, and managed the Highmark Preventive Health Services and Lifestyle Returns programs in partnership with the University to the campus community as well as the external surrounding communities.

Coordinated and offered 5 different Preventive Health Services Programs to 340 employees and to Cambria County residents on a quarterly basis.

Recruited and staffed the programs with instructors.

Developed a three-year budget to provide for program growth.

Marketed the program through local newspapers, physician offices, churches, and local senior citizen centers.

Provided all reports to Highmark BC/BS on number of participants, invoicing, and marketing strategies.


Lock Haven University, Human Resources Department, Lock Haven, PA (December 2000 to April 2004)

Managed recruitment of staff, management, State University Administrators and coaches.

Streamlined the Recruitment Process by creating procedures and guidelines for committees to reduce the ratio of time to fill position.

Provided staff and management with training on interviewing methods.

Conducted and improved upon the employee orientation programs for all new non-instructional staff.

Coordinated external customer service training for all of the operational staff.

Provided staff and management with continuous training on policies, procedures and employment law compliance.

With V.P. of Finance, created, maintained and updated the University three-year complement plan.

Participated in policy and procedures, and contract interpretation.

Conducted full scope of grievance investigation, including classification grievances.

Evaluated and analyzed all staff classification requests.

Served on search committees, continuous improvement, labor relations and policy-making committees.

Maintained Human Resources website.

Participated as the HR liaison in the implementation of the SAP installation.



Lock Haven University, Lock Haven, PA (January 2000 to December 2000)


Butterick Company, Inc., Altoona, PA (October 1996 to December 1999)


American Red Cross, Altoona, PA (July 1995 to October 1996)


Ferguson Township, State College, PA (April 1993 to October 1993)

Bellefonte Borough, Bellefonte, PA (August 1991 to April 1993)

Cynthia McGinnis



Saint Francis University, Loretto, PA (May 2004 to May 2006)

Masters of Human Resource Management, G.P.A. 3.67.

Lock Haven University, Lock Haven, PA (September 1988 to May 1990)

B.S. - Management Science, Magna cum Laude, 3.7 Q.P.A. Curriculum: Accounting and Management

Katherine Gibbs School, Philadelphia, PA (September 1983 to June 1984)

Secretarial/Word Processing Program, 4.0. Q.P.A.

Williamsport Area Community College, Williamsport, PA (January 1980 to December 1982),

A.A. - Liberal Arts, 3.75 Q.P.A.


Novell Netware 3.12, WordPerfect Office Suite, Microsoft Office, Lotus 1-2-3, dBASE III and IV, ACCESS, Eudora E-mail, GroupWise E-mail, Internet Explorer, Powerpoint, FrontPage, Peachtree, CA Masterpiece, CARS, Turbo Tax, SAP (HRIS), and DHS Grievance and Tracking System.


PA Employment and Labor Law Accelerated Grievance Training

Classification Training Family and Medical Leave Act

Fair Labor Standards Act SAP training

Workers’ Compensation Seminar Patient Abuse Investigation Training

Dale Carnegie Certificate “How to Win Friends and Influence People”

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