Customer Service Data Entry

YANELI LOPEZ

**** **** **. ***** ****, TX ***** 972-***-****

********@*********.***

Productive and detail-oriented Inventory Control Coordinator with diverse experience within the distribution environment. Excels at data entry with exceptional accuracy, auditing and reconciling inventory, and customer service support. Has over ten years in Inventory Control experience.

EXPERIENCE

December 2016 – March 2018

BUSINESS ANALYST/SAP KEY USER, DB SCHENKER

Responsible for reconciling inventory between SAP and RTCIS systems

Research inventory discrepancies and adjust accordingly

Review material movements for accuracy

Research and justify adjustment over $5,000 and submit them for manager review

Perform quarterly audits to inventory processes assuring that procedures are being followed

Provided training and support to the Inventory Coordinator

Submitted SAP system issues to Service Management for resolution and notified users of any delays or system down times

Request SAP system access to new users

Provided internal customer service support regarding inventory via email, telephone, and fax

December 2014 – December 2016

INVENTORY COORDINATOR, DB SCHENKER

Responsible for verifying that inbound shipment manifests contain all required documentation

Review manifest for variances between received inventory versus expected inventory and report findings to the SAP Key User

Organize and file manifests by date and numerical sequence

Perform warehouse location checks to verify inventory when requested

Provide back up support to the SAP Key User

November 2005 – March 2013

INVENTORY CLERK, THE MCGRAW-HILL COMPANIES

Responsible for verifying that inbound shipment manifests contain all required documentation

Organize and file shipment manifests

Researched inventory discrepancies between IMDS and Oracle systems and adjusted accordingly

Perform random inventory audits to warehouse locations

Keyed donation and destruction orders

Conducted warehouse safety audits on a weekly basis and reported any violations to management

June 2003 – November 2005

DATA ENTRY CLERK, THE MCGRAW-HILL COMPANIES

Keyed customer orders and samples

Reviewed completed orders for accuracy and corrected any mistakes as needed

Managed receptionist area, including answering multi-line telephone system and transferring calls to appropriate department, greet visitors, distribute incoming mail and packages, and respond to information requests

EDUCATION

MAY 1999

HIGH SCHOOL DIPLOMA, SCHOOL OF EDUCATION AND SOCIAL SERVICES

SKILLS

Excellent written, oral and communication skills

Fluent in Spanish

Above average typing and 10-key

Strong attention to detail

Experience working remotely

Proficient in Microsoft Outlook, Excel and Word

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