Manager Employee Relations, HR Director

CAROL ROSARIO

347-***-**** ● *****.*********@*****.***

EDUCATION NEW YORK UNIVERSITY, Steinhardt School of Education, New York, NY BS: Marketing and Mass Communications: Interpersonal Communication, GPA 3.43, May 2006 EXPERIENCE

11/2016 – 08/2017 MM.LaFleur, New York, NY

Director of People & Culture

• Conducted a compliance review of all organizational, recruiting, and HR policies; created the employee handbook and implemented new policies

• Administered grievance procedures, effectively handled employee complaints, responded to employee violations of company policy, and took disciplinary action when necessary

• Provided advice and counsel to management regarding personnel practices and policy

• Served as a liaison between employees and management to maintain a respectful and productive workplace environment

• Ensured compliance with all state and federal regulations by closely partnering with Trinet for guidance

• Managed strategic direction and provided tactical support for all talent and recruiting initiatives

• Worked closely with the management team to improve the hiring and interviewing processes

• Led year-end compensation process and performance management strategy

• Developed and implemented recruiting, performance, and goal setting processes

• Managed the implementation of the Employee Pulse Survey and analytics

• Designed onboarding strategy and led the redesign for new employee experience initiative

• Built the People team; hired the HR Manager, HR/Recruiting Coordinator, Employee Experience/ Office Manager, IT, and Recruiting Director (partnered with external search firm)

• Spearheaded education and training around benefit offerings and streamlined administrative processes

11/2013 – 03/2017 Walker & Company, New York, NY

Director of People & Culture

• Served as a strategic business operations advisor; reported directly into the CEO

• Owned strategic direction for all culture, talent, and recruiting initiatives

• Led year-end compensation process and performance management strategy

• Developed and implemented recruiting, performance, and goal setting processes

• Collaborated with cross-functional team leads to identify organizational priorities, define organizational design, and learning development roadmap

• Designed onboarding week 1 program and implement training programs for management team

• Worked closely with the management team to improve our current hiring and interviewing processes

• Conducted organizational talent assessment and hired 4 key executive roles; hired COO, Head of Growth, Head of Finance, and Product Management Lead

• Managed office operations manager, recruiting contractors, and lead negotiations for office search/ lease

• Lead initiative for organizational pulse surveys; lead analytical debriefs with senior leadership and recommended solutions on key organizational areas of improvement

• Partnered with the Director of operations to lead the due diligence process for the Series B round of funding

05/2012 – 11/2013 AMERICAN EXPRESS, New York, NY

Human Resources Business Partner

• Run the project management office for core HR processes in the following areas: performance management, talent and succession planning, training and development, employee engagement, employee relations, compensation and rewards, talent acquisition, benefits, and legal compliance

• Provide coaching to the Executive Vice President and Senior leadership team on managing through organizational change, employee performance, talent development and ad-hoc employee and organizational issues

• Provide strategic and tactical talent strategy support for two business portfolios: Global Business Services (1500 employees) and Global Credit Administration (6,000 employees)

• Build relationships with Executive leadership and leverage strong collaboration skills with business partners across a matrix organization

• Lead analytical initiatives and identify trends within the executive talent pool, diversity environment, and succession planning; provide sound recommendations to leadership

• Drive the people strategy of an organizational redesign for the Reengineering Business unit within multiple countries

• Enhance business capability through HR initiatives and influencing executive level management in a fast-paced, budget-challenged environment

• Led year-end compensation and performance management strategy; managed executive client relationship during year-end alignment sessions

11/2010 – 05/2012 FOURSQUARE LABS, New York, NY

HR Generalist/Finance and Operations

• Managed a multi-million dollar operations budget; responsible for QuickBooks and data integrity

• Supported financial operations; manage accounts payable and receivable for COO; generated monthly reports for Finance/Operations Director

• Reconcile accounts and prepare documentation for financial audits

• Maintained employee records and company financials

• Responsible for financial compliance across the organization; implemented expense reimbursement system and monitor T&E budget

• Designed and delivered people programs that attract, develop, and retain top engineering talent

• Assessed HR and operational needs to identify areas of improvement and tailor proper solutions

• Processed and managed a $1MM monthly payroll using Paychex

• Managed and coordinated benefits for 100+ employees in New York and California

• Designed a new insurance plan and benefits package that helped scale a 30 person company to 100+ employees

• Served as the primary contact for employees to assist with major HR and operational matters

• Responsible for onboarding all new hires; developed the new hire orientation program

• Supervised the office receptionist, external vendors, contractors, and facility staff; led negotiations with third party vendors

11/2008 – 12/2009 ELI LILLY USA, New York, NY

Pharmaceutical Sales Representative Program, Diabetes Health

• Sold portfolio of diabetic products and provided customer service to high potential endocrinologists and primary care physicians in the Brooklyn East territory

• Ranked #6 in the NE region for growing scripts in the top priority insurance plans for the district

• Utilized business tools to plan strategies that maximized selling effectiveness and productivity 07/2008 – 11/2008 TEACH FOR AMERICA, New York, NY

Recruitment Associate

• Responsible for driving and increasing results of the recruitment campaigns for two portfolios with 10 universities; drove the highest application results in all portfolios across country

• Organized and provided logistical coordination for recruitment events, information sessions, career fairs, and the visits of alumni and recruitment directors to each campus

• Executed marketing strategies by developing appropriate school-specific marketing materials that built a strong and eminent brand at each distinct campus

• Served as the direct contact person for all communications with over 100 prospects a day 07/2006 – 07/2008 DELOITTE CONSULTING LLP, New York, NY Human Capital Analyst

• Led NYU Campus diversity recruiting efforts for Deloitte’s Human Capital practice to help develop a strong brand on the NYU campus; targeted and built relationships with diversity clubs and potential candidates through strategic campaigning and informational events

• Managed the day-to-day program management office of the talent management strategy for a global financial services firm. Responsibilities included developing the program management processes, designing workshops to help create the HR strategy, and supported the implementation of corporate talent networking, compensation, and diversity & inclusion projects

• Held leadership roles on multiple large-scale client engagements in a variety of industries including Financial Services, Life Sciences and Healthcare, and Public Sector

• Developed and implemented a change in communications strategy for a large-scale finance transformation project at a leading pharmaceutical client SKILLS

• Computer: Proficient in Microsoft Office (Word, PowerPoint, Excel, and Visio), QuickBooks

• Languages: Fluent in Spanish

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