Customer Service Executive Assistant

Shermaile Williams

**** ******* ****** ***** * Jackson, MS 39206 * 601-***-****

*********@*****.***

I am a highly dynamic, extremely organized and detail-oriented professional, with over 15 years of experience in the field of Administrative/Customer Service. I am an outstanding professional, with extensive experience providing administrative support for C-Suite Leadership. Recently taking on the duties of Emergency Management Coordinator as afforded me the opportunity to become more engaged with the 21 Federally Qualified Health Centers that we serve. I effectively navigate challenging business operations, while simultaneously handling important projects. I bring with me excellent problem-solving skills, professionalism and office workflow efficiency, team collaboration, along with exceptional customer service and telephone etiquette. I am able to effectively manage multiple tasks with little or no supervision.

Organizational Skills * Administrative Support * Accounts Receivables * Data Entry * Dependability * Researcher * * Time Management * Microsoft Office Suite * Customer Service * Professionalism * Program Administrator * Effective Written and Oral Communication Skills * Analytical and Organization Skills * Taking and Transcribing Notes/Minutes * Multi Line Switchboard Operator * 10-Key Calculator

Executive Assistant / Emergency Management Coordinator/ June 1999 to Present

Mississippi Primary Health Care Association – Jackson, MS

Executive Assistant

Maintain the day-to-day operations of the office in the absence of the Operations Manager and/or the Chief Executive Officer.

Manage the flow of information to members of the executive leadership team.

Maintain confidentiality and exercise discretion.

Assist with applying for grants and execution.

Attend meetings and conferences as assigned and report on major points, actions resolved or to be taken.

Handle travel plans for all staff members.

Maintain, compare and reconcile mileage logs as well as travel reimbursements for all staff.

Petty cash custodian.

Assist in the planning of company meetings across the state.

Assist the accounting department with A/R and make company deposits daily.

Involve in preparing and formatting information for internal and external distribution.

Serve as the receptionist when necessary, greeting and assisting visitors, answering and routing telephone calls.

Emergency Management Coordinator Duties began January 2017

Manage the Emergency Preparedness program for 21 of Mississippi’s Federally Qualified Health Centers (FQHCs)

Coordinate and implement core emergency management plans and strategies for all 21 FQHCs across the state

Provide ongoing maintenance of internal emergency policies, procedures and protocols for all employees

Develop and facilitate emergency management trainings.

Ensure annual training and exercises were taking place at the FQHCs.

Collaborate with various departments and agencies to provide emergency management support to the FQHCs.

Review incident action plans and provide input on emergency management goals and objectives.

Administrative Assistant/Receptionist December 1998 to May 1999

Express Personnel – Jackson, MS

Welcomed and greeted visitors.

Routing daily telephone calls.

Operated a 20 line switchboard.

Open and distributed mail through the office.

Daily filing and typing.

Maintained friendly and professional customer interactions at all times.

Working with MS Office Suite daily.

Customer Messaging Agent March 1998 to August 1998

Sky-Tel – Jackson, MS

Handled a very high volume of incoming calls.

Maintained friendly and professional customer interactions on a daily basis.

Took customers verbal message and delivered it via text message over the computer.

Provided technical assistance to customers.

Operations Specialist 1995-1998

Deposit Guaranty National Bank – Jackson, MS

Loaded new checking/savings account information into the system daily (150 minimum)

Communicated clearly and effectively to all internal departments

Sort organized and filed account documents

Answered calls from branch officers regarding new accounts.

William B. Murrah High School – General Studies 1994

Western International – Associate of Applied Science in Business Administration 2006

University of Phoenix – Bachelor of Science in Health Administration 2015

Belhaven University – Master of Health Administration 2017

Available upon request

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PROFESSIONAL EXPERIENCE

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