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Customer Service Data Entry

Location:
Ellenwood, Georgia, United States
Posted:
September 10, 2018

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Resume:

Sharone Love Lewis-Russell

Ellenwood, GA

617-***-****

ac6zw1@r.postjobfree.com

Objective: To obtain a permanent position in a site that will support my career development and advancements.

Experience:

06/2018 – Current Kroger Pharmacy Atlanta, GA

GA Licensed Pharmacy Tech 404-***-****

Typing, filling and labeling prescriptions, Expert customer Service, Stocking and medication

Inventory management, Medical and Pharmacy terminology, Medicare & Medicaid reimbursements.

06/2018 – Current Home Instead Senior Care Atlanta, GA

PCA 770-***-****

Assisting individuals with daily activities such as using the bathroom, preparing or eating meals, executing hygiene and grooming habits, taking medication, bathing, and completing housework or other chores.

06/2017 – 06/2018 Paramount Staffing Atlanta, GA 404-***-**** (Contract)

* Hodges Mace Benefit enrollment specialist Atlanta, GA

Expert customer service, Multi program computer navigation, high volume call queue, providing

accurate benefit information and administrative duties.

* Progressive Health Patient Account Rep Peachtree City, GA 812-***-****

Claims processing, write-offs, Payment posting, Maintain a database of client accounts and billing information. Coordinate with insurance companies to resolve payment problems and reimbursement issues. Advance knowledge of CPT and ICD-9 and ICD-10 Billing/adjustments

07/2016 – 06/2017 Humana Government Atlanta, GA Work at Home

Beneficiary Service Representative 520-***-****

Resolve customer service issues, Effectively answer inbound calls,

Expert customer service, High volume call queue/ maintaining call quality standards, administrative duties, Advance knowledge of CPT and ICD-9 Billing/adjustments, multi computer system navigation.

01/2013 – 07/2016 Aetna Healthcare Atlanta, GA Work at Home

Care Management Associate / Claims Benefit Specialist 770-***-****

Health Precertification / member and provider services assistance high volume call queue/ maintaining

call quality standards and above claims adjustments, office admin duties, fax, outlook, administrative duties.

11/2012 – 01/2013 Mahone Group Staffing Atlanta, GA (Contract)

* Atlanta Housing Authority Customer service rep

Expert customer service, Administrative tasks, multi line call queue and data entry

08/2008 – 07/2012 Bunker Hill Community College Boston, MA

Admissions clerk 617-***-****

Answering Multi-line phone, Expert customer service multi program computer assignments

data entry, filing, and scheduling.

09/2006 - 08/2008 Tufts Health Plan Watertown, MA

Provider services specialist 617-***-****

Detailed provider problem resolution and claims Adjustments, Completing tasks on strict time budgets

Expert customer service and multi computer system knowledge and knowledge with CPT and ICD-9 Billing/adjustments

11/2005 - 06/2006 Athena Health Watertown, MA

Claims operation 617-***-****

Healthcare claims Adjustments, Completing tasks on strict time budgets, Multi program

computer navigation, Knowledge with CPT and ICD-9 Billing/adjustments

09/2002 - 09/2005 Walgreen Pharmacy Boston, MA

Cert. Pharmacy Tech 781-***-****

Typing, filling and labeling prescriptions, Expert customer Service, Stocking and medication

Inventory management, Medical and Pharmacy terminology, Medicare & Medicaid reimbursements.

Education:

2009 – 2012 Bunker Hill Community College Boston, MA

*Associate Degree in Psychology

2016 – Present Herzing University Online

*Bachelor Degree in Medical Office Management

1995-1999 Boston Evening Academy Boston, MA

* High school diploma

04/04/18 – 06/30/19 State of Georgia Pharmacy Technician License

* GA Pharmacy License # PHTC044786



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