Customer Service Administrative Assistant

Onteria Jackson

**** ******* ****

Forest Park, Georgia, 30297

Daytime Phone: 410-***-****

Email: *********@*****.***

OBJECTIVE:

A challenging position with a company seeking a motivated and hardworking individual.

SUMMARY QUALIFICATIONS

Ability to lead a team. Organized and detail oriented. Able to multitask, learn quickly and efficiently. Strong written and verbal communication skills. Experienced computer skills in Word, Excel, PowerPoint, Adobe Acrobat, Outlook and Internet Explorer. Type approximately 40 wpm.

Professional Experience:

Legal Assistant/ Receptionist 7/3/2017 - 5/2/2018

The Anderson Firm, LLC Atlanta, GA

Complete administrative duties such as making copies

Answering and directing phone calls and greeting clients

Coordinate appointments, including all correspondence and logistics necessary

Draft documents and letters from existing acquisitions using proper licensing templates

Manage legal documentation and correspondence in strict confidence

Correspond with counsel, court and clients

Assist with accounting and billing

Implement and improve upon administrative processes for more efficient workflow

Executive Administrative Assistant 6/15/2014 – 1/1/2017

Kensington Park POA Lithia Springs, GA

Responsible for performing administrative tasks

Compiling and analyzing data and conducting market research

Prepared management reports and maintained proper records of files

Handled the charge of answering phone calls

Responsible for arranging meetings with executive officers

Prepared daily reports and updated the same to the manager

Process journal entries and perform accounting corrections to ensure accurate records

Analyzed and compiled financial information for weekly and monthly accuracy

Total, enter, verify and reconcile transaction such as accounts payable, purchase orders, checks, invoices and bank statements in a ledger or computer system

Maintained client database and all official company correspond

Manage all filing, faxing, scanning and photocopying

Manage travel arrangements, agendas and itineraries

Production Clerk 5/23/2014 – 1/1/2015

Gate Gourmet Atlanta, GA

Assisted with processing production orders. Reviewed discrepancy on production reporting. Assisted with equipment or supplies needed for Production. Reconciled pallet tickets with sales reported production.

Examined documents, materials, and products. Coordinated production and shipping activities.

Nutrition Specialist 9/9/2011 – 8/9/2014

Feldwood Elem. College Park, GA

Assisted with daily menu preparations.

Helped prepare daily meals for students. Ensured that all state and federal nutritional guidelines were followed. Assisted with daily kitchen cleanup duties.

Maintained food preparation areas.

Managed all files

Assistant Manager 10/23/2010 – 5/09/2013

Shoe Show Forest Park, GA

Maintain daily record of all transactions and generate reports for store manager. Write order supply requests to replenish merchandise. Train staff to deliver outstanding customer service. Motivate sales employees to improve morale, performance, and store revenue. Reward top performance with visible recognition and specific perks like preferred scheduling. Analyze marketing information and translated it into strategic plans for customer growth.

Prepare the store and associates for opening and closing daily

Provide great customer service

Organize, rotate, price, tag and re ticket merchandise with RF scanner

Process week end payroll, daily reports, emails, files, and graphs

Ship and receive items using RF scanner

Education:

Associates - Accounting 2010

University of Phoenix Phoenix, AZ

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