Executive Assistant Customer Service

LUANNE DISQUE www.LinkedIn.com/in/luannedisque

301-***-**** – *********@*****.***

SUMMARY

I am excited to be looking for my next employment adventure. My career has been eclectic and I consideration myself fortunate to have these opportunities. In an interview, I was asked to associate myself with an animal. My response was a Golden Retriever. They are loyal, smart and enjoys working with others. I would still say that, but I need to add chameleon. Not that I change colors, but I am able to adapt quickly to my work environments.

An Administration/Management Specialist with 20 years of experience in sensitive corporate environments, healthcare and manufacturing industries. Highly motivated and reliable with proven successes in cost reduction and containment, process improvement strategies, productivity improvement, troubleshooting and problem solving, procedure development, contract management, and lean practices to meet your challenging business needs.

I am a versatile person who thrives in dynamic, challenging and fast-paced professional environments and an unsurpassed work ethic makes me a valuable asset to any employer.

A dedicated and loyal individual who takes pride in her work and desires the success for everyone involved. I am creative, organized, flexible, dedicated, thoughtful and uses time-management in every task that I manage.

PROFESSIONAL EXPERIENCE

RED LION CONTROLS, INC., York, PA 06/2018 – Present Legal & Compliance Officer (Temporary Assignment)

Created and managed NDA’s and Distribution Agreements.

Improved NDA’s status by 32% and Non-Distribution Agreements status by 90% in SharePoint by use of Lean Practices.

Streamlined the Contract/Distribution Agreement process with the ERP/IFS system.

Export Compliance.

Sort, organize and update legal files – electronic and paper. Revamped and simplified forms.

TE CONNECTIVITY, Middletown, PA 06/2014 – 11/2017

Legal Specialist - Litigation

Provided TyMetrix application level one support (Litigation) to the clients to ensure effective use of tools / systems and resolve problems reported by users. 100% satisfaction; called back and/or resolved issues within 15 minutes.

Improve the delinquency of litigation updates by 90%.

Red-lined NDA’s for different organizations to 96% satisfaction on first turnaround.

Created and maintained three (3) SharePoint sites.

Performed legal work in preparing, reviewing and processing a wide variety of legal documents, records, and correspondence according to prescribed laws and regulations.

Lancaster General Hospital, Lancaster, PA 01/2014 – 04/2014 Executive Assistant (Temporary Assignment)

Managed the day-to-day operations of the Vice President, Ancillary & Ambulatory Network office and be proactive to future operations. Prepared and edited correspondence, reports and presentations.

Took the initiative in working with VP’s staff in taking on tasks / projects and drafting reports for their review before presenting to VP.

QUEST BEHAVIORAL HEALTH, York, PA 07/2013 – 11/2013 Credentialing Specialist / Administration (Temporary Assignment)

Did follow-ups, captured and entered required credentials into credentialing database (eCura).

Completed a backlog of approximately 500 cases. 70% processed to completion; the other 30% needed second and third follow-ups.

WHICH APPS FOR YOU?, Frederick, MD 07/2010 – 02/2013 Operations Specialist

Developed internal and vendor contracts and reviewed customer service agreements. Prepared new company operating procedures, including laws of incorporation, bylaws and business plans.

i3SOLUTIONS & RED TEAM CONSULTING, VA 03/2012 – 03/2013 Proposal Editor / Writer

Edited proposals for public businesses and U.S. Government procurements.

Specialized in fast turn-around with high quality to meet deadlines and compliance requirements.

HARLEY DAVIDSON MOTOR COMPANY, York, PA 09/2006 – 05/2010 Professional Administrator to Executives and Managers

Initiated quality improvement processes and programs using Lean techniques.

Saved direct costs and lowered production waste (scrap) by identifying defects earlier in production.

Reduced labor hours and enhanced productivity by consolidating processes and streamlining workflow.

Improved quality of products delivered to motorcycle dealers; reduced return rate increasing profitability and dealer satisfaction.

Spearhead employee improvement idea program, reducing operational cost substantially.

ARMSTRONG FLOORING WORLDWIDE, Lancaster, PA 06/2004 – 08/2006 Information Technology Support, Administrative

Assistant to the Director of Corporate Enterprise Applications, 6 managers and 80 employees.

IBM CORPORATION, Gaithersburg, MD 12/1998 – 02/2004 Project Office Manager, Commercial Industry

Administered over 100 IBM contracts and subcontracts valued between $4M and $350M for public and private sectors, across multiple industries.

Monitored contract compliance and sought resolution of issues and discrepancies.

Analyzed and reported contract status and trends to Project Executives.

CERTIFICATIONS

Yellow Belt in Legal Lean Sigma and Project Management – Legal Lean Sigma Institute (March 2016)

EDUCATION/ACKNOWLEDGEMENTS

I have a Bachelor’s Degree in Management with a GPA 3.78 and received awards from prior employers for going beyond the scope of work.

TECHNICAL SKILLS

Microsoft Office Suite, Skype for Business, Microsoft 365, One Drive, OneNote, IFS, SharePoint, Press Ganey, eCura, Kronos, SurveyMonkey, TyMetrix, Zycus, Worldox, Internet, Dropbox, eRoom, Publisher, Lotus Notes Suite, SAP.

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