Administrative Assistant Customer Service

JASMINE HAWKINS

**** **** ****** **. #**, Decatur, GA 30034 Cell: 404-***-**** - *******@*****.***

PROFESSIONAL SUMMARY

To obtain an Administrative position where customer relations, employee collaboration, and clerical support would contribute to the productivity of a fast-paced business environment.

SKILLS

Clerical support

Team building

Excellent multi-tasking ability

Organizational skills

WORK HISTORY

08/2014 to 03/2017 Administrative Assistant

Office of Insurance & Safety Fire Safety Inspections – Atlanta, GA

Greeted all visitors for Safety Fire Division.

Provided administrative support for the Safety Inspections Team.

Created accounts and dispersed all elevator, escalator, boiler, and amusement ride permits and

Certificate applications to responsible lecturer.

Processed Residential Chairlift and Residential Wheelchair Lift permit request.

Worked with field inspectors to ensure inspections on safety equipment for escalator, elevators,

and boilers to satisfy customer complaints.

Collaborated with accountant to input and generate refund reports for final approval.

Effectively communicated with management and elevator vendors to reconcile proper payment

for accounts receivable.

12/2003 to 08/2014 Application Specialist

Office of Insurance & Safety Fire Agent Licensing – Atlanta, GA

Processed both Resident & Non-Resident Applications for licensure both manual and electronic.

Worked closely with supervisor to review applications to ensure completeness and compliance of each licensee with applicable laws, rules, and policies.

Maintained confidential information determining eligibility for agent licensure.

Administered office operations, telephone support, mail distributions, filing, and public interactions.

Attended related conferences and applied new knowledge to the job.

09/2001 to 06/2003 Office Assistant

Atlanta Metropolitan College PREP Program (Post-Secondary Readiness Enrichment Program) – Atlanta, GA

Supervised retreats and other events sponsored by the program.

Assisted with the distribution of student information.

Supported division secretary with day-to-day office operations.

EDUCATION

2003 Diploma: Business & Office Technology

Atlanta Technical College - Atlanta, GA

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