Aaron Naper

**** ****** **,

Hanover Park IL, ***33

ac6zui@r.postjobfree.com

773-***-****

Objective

Obtain a full-time position, and begin my future in your company. Where I can utilize my skills and training learned from various levels of experience developed work experience.

Education

College Of Dupage, Glen Ellyn IL

Bachelor in Mass Communications September 2016-Present

Parkland College, Champaign-Urbana IL August 2011-May 2012

General Education

Work Experience

Capital One ( Credit/Banking )

December 2016 - January 2018

Sr. Customer service rep.

●Team Lead ( organized weekly meetings, team events, outings, volunteer events, etc.)

●Trained and responsible for following federal, state and local regulations around privacy and held to a standard of recognizing exposure and minimizing risk to the customer

●Trained in Financial literacy

●Account Management

● Secured Systems trained

●Communicate with customers to optimize customer satisfaction

●Foster a positive work environment

●Service high level financial accounts

●Account level Research

●Provide thorough and accurate documentation to accounts

●In/Outbound made calls on behalf of collections and customers accounts

Smartwool, Vanity Fare Inc - Water Tower Place, Chicago, Il (seasonal)

November 2016 - January 2017

Supervisor / Ambassador

● Product/inventory manager

●Store key holder

●Manage staff, and delegated task for the day amongst team

● Recruiter

●Serve Customers and sell products

●Communicate with customers to optimize customer satisfaction

●Foster a positive work environment

●Reconcile cash register Approx.: $1000.00 per night

Clarks, Schaumburg, IL September 2015-Present

Sales Associate

●Serve Customers and sell products

●Communicate with customers to optimize customer satisfaction

●Foster a positive work environment

●Reconcile cash register Approx.: $1000.00 per night

Footlocker, Inc. Schaumburg/Bloomingdale IL October 2006-November 2013

Stock/Sales Associate

●Provided in depth knowledge to customers

●Signed off on deposits within the store

●Exceeded company daily sales plan

●Organized and formulated shipping and receiving

●Answered phone calls and assisted callers with information about the company’s products

Skills

●Experience with Microsoft office 2013, and all other Microsoft office systems

●Excellent communication skills with a focus on customer service

●Inventory support expertise

●Great product knowledge

●Trained and skilled several high level security systems

●Credit and Banking experience

●Account Management

●200 + volunteer hours with various non-profit and children's organization

●Call center experience

●Product sales

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