Customer Service Microsoft Office
Resume:
Aaron Naper
Hanover Park IL, ***33
**********@*****.***
Objective
Obtain a full-time position, and begin my future in your company. Where I can utilize my skills and training learned from various levels of experience developed work experience.
Education
College Of Dupage, Glen Ellyn IL
Bachelor in Mass Communications September 2016-Present
Parkland College, Champaign-Urbana IL August 2011-May 2012
General Education
Work Experience
Capital One ( Credit/Banking )
December 2016 - January 2018
Sr. Customer service rep.
●Team Lead ( organized weekly meetings, team events, outings, volunteer events, etc.)
●Trained and responsible for following federal, state and local regulations around privacy and held to a standard of recognizing exposure and minimizing risk to the customer
●Trained in Financial literacy
●Account Management
● Secured Systems trained
●Communicate with customers to optimize customer satisfaction
●Foster a positive work environment
●Service high level financial accounts
●Account level Research
●Provide thorough and accurate documentation to accounts
●In/Outbound made calls on behalf of collections and customers accounts
Smartwool, Vanity Fare Inc - Water Tower Place, Chicago, Il (seasonal)
November 2016 - January 2017
Supervisor / Ambassador
● Product/inventory manager
●Store key holder
●Manage staff, and delegated task for the day amongst team
● Recruiter
●Serve Customers and sell products
●Communicate with customers to optimize customer satisfaction
●Foster a positive work environment
●Reconcile cash register Approx.: $1000.00 per night
Clarks, Schaumburg, IL September 2015-Present
Sales Associate
●Serve Customers and sell products
●Communicate with customers to optimize customer satisfaction
●Foster a positive work environment
●Reconcile cash register Approx.: $1000.00 per night
Footlocker, Inc. Schaumburg/Bloomingdale IL October 2006-November 2013
Stock/Sales Associate
●Provided in depth knowledge to customers
●Signed off on deposits within the store
●Exceeded company daily sales plan
●Organized and formulated shipping and receiving
●Answered phone calls and assisted callers with information about the company’s products
Skills
●Experience with Microsoft office 2013, and all other Microsoft office systems
●Excellent communication skills with a focus on customer service
●Inventory support expertise
●Great product knowledge
●Trained and skilled several high level security systems
●Credit and Banking experience
●Account Management
●200 + volunteer hours with various non-profit and children's organization
●Call center experience
●Product sales
Contact this candidate